TS1389 I did everything that apple suggest and it's still doesn't work. What should I do ?

I just bought the album Dark Eyes by Half Moon Run and I can't listen to half the songs because itunes is telling me that my computer is not authorized to play those songs. When I enter my account name and password it tells me that my computer is already authorized.
Apple suggest 4 ways to solve that problem. I did ALL of them, step by step, and it's STILL not working.
Before you ask, YES I have the latest itunes version (10.7.0.21).
What should I do ?
Thank you in advance for your answers.

I can't listen to half the songs because itunes is telling me that my computer is not authorized to play those songs. When I enter my account name and password it tells me that my computer is already authorized.
If you're only getting that alert for some tracks on the album, that suggests that the tracks are damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

Similar Messages

  • I have synced my Iphone 3GS to the newest itunes version to get IMessage, it worked but now it doesn't and i have tried resyncing my phone but it still doesn't work. what should i do?

    I have synced my IPhone 3GS to the newest iTunes version to get IMessage, it worked for a while but now it doesn't work and I have tried resyncing my phone but it still doesn't work. what should I do?

    Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new device.
    If you have been through ALL of the troubleshooting steps and you're still having problems, then you'll need to bring your phone to Apple for investigation.

  • I have done everything apple suggests, and my ipod still isn't working

    I was given a 1st generation shuffle from my brother and have been using it for about a year now until apple came out with itunes 8.1. Then things went bad....really bad. First it started playing songs in shuffle order even though I had shuffle off. After this, I had problems with new songs downloaded on the shuffle because they wouldn't play, and my song list was shortened. After this I tried restoring my shuffle and it couldn't restore it. It never finished restoring cause it came up with an error of 1419. I downloaded the apple reset utility program and all it does when I run this, is tell me an error, tell me it can't obtain information, or it freezes when I run that program. The one thing the program does do, it makes the i pod status light blink orange compared to it doing nothing at all. I have done everything else on the support page, i mean everything, and nothing has worked. I even got a new 1st generation shuffle from my brother and it ended up doing the same thing exact thing!!! Please someone tell me something that works!!

    Is this shuffle white with a USB plug on one end. That's the 1st gen shuffle. If it has a clip with a colorful (or silver) metal case, that's a 2nd gen shuffle.
    Since these two shuffles BOTH have this problem on your computer, ask your brother if he can use Restore in iTunes on these shuffles (or use the iPod Reset Utility). If it works on his computer, there is something odd happening on your computer.
    If you think a combination of iTunes 8.1 and something about your computer is causing this problem, remove iTunes 8.1. Then install iTunes 8.0
    http://support.apple.com/downloads/iTunes8_0_2_forWindows
    Then see if you can get the shuffle to work or restore.

  • I have the macBookPro and the problem is the mouse pad does not work I tried everything but still does not work what should i do ?

    I have the macBookPro and the problem is the mouse pad does not work I tried everything but still does not work what should i do ?
    so i'm using the usb mouse

    I want to clarify the issue.
    The issue is with the MBP trackpad, and it works fine with an attached USB mouse.
    With some ingenuity, you might be able to fix this yourself, but I suggest visiting your local Apple Store/Genius Bar. Some have fixed this issue and have posted their results online, but the Apple Store should be your first destination.
    Post here with your results!!

  • I am trying to log on to iwork but it keeps saying that my password is incorrect. I have already reset it and entered my new password and it still is not working. what should i do?

    I am trying to log on to iwork but it keeps saying that my password is incorrect. I have already reset it and entered my new password and it still is not working. what should i do?

    I really can't comprehend the logic that leads to believe that password for old apple id will come to e-mail for new id. Buy may be I just misunderstood something. Contact Apple for assist with password retrieval. If you can verify yourself as account owner they may be able to help you.

  • I have Mac OS X Version 10.6.8 ,I want to buy the updated operating system that puts iMessage and Facetime on my Macbook Pro. What should I search for, and then purchase, in the App Store?

    I have Mac OS X Version 10.6.8 ,I want to buy the updated operating system that puts iMessage and Facetime on my Macbook Pro. What should I search for, and then purchase, in the App Store?

    FaceTime can run in the version of OS X that you currently have. To get Messageyou need Mountain Lion. The protocol used by Messages is iMeassage.
    The question is does your MBP meet the specs for Mountain Lion.
    iMac (Mid 2007 or newer)
    MacBook (Late 2008 Aluminum, or Early 2009 or newer)
    MacBook Pro (Mid/Late 2007 or newer)
    MacBook Air (Late 2008 or newer)
    Mac mini (Early 2009 or newer)
    Mac Pro (Early 2008 or newer)
    Xserve (Early 2009)
    Your Mac needs:
    OS X v10.6.8 or OS X Lion already installed
    2 GB or more of memory
    8 GB or more of available space

  • HT4352 I have turned home share on my iPhone and my Apple TV and the remote app doesn't work all of the sudden. How can I fix this?

    I have turned home share on my iPhone and my Apple TV and the remote app doesn't work all of the sudden. How can I fix this?

    Welcome to the Apple Community.
    Have you updated to the latest version of the Remote App.

  • HT201407 HELLO I PURCHASED AN IPAD AIR FROM TORONTO CANADA AND NOW I AM IN AFGHANISTAN WHILE I WANT TO ACTIVATE IT IT NEEDS ITS ORIGINAL OWNERS APPLE ID AND PASSWORD I HAVE PURCHASE RECEIPT TOO WHAT SHOULD IDO??? PLEASE HELP ME

    HELLO I PURCHASED AN IPAD AIR FROM TORONTO CANADA AND NOW I AM IN AFGHANISTAN WHILE I WANT TO ACTIVATE IT IT NEEDS ITS ORIGINAL OWNERS APPLE ID AND PASSWORD I HAVE PURCHASE RECEIPT TOO WHAT SHOULD I DO??? PLEASE HELP ME

    This is the iphone forum, not the ipad forum.  Try posting in the appropriate forum.
    Please turn off your caps lock.  All caps indicates shouting, is considered rude and is difficult to read.
    The device is useless until the previous owner removes it from their account.

  • My ipod nano 5th gen  wont play movies or videos on my ipod but plays them on itunes when i click on it the screen flashes black i have tried taking the movie off my ipod and putting it back on but it still won't work what should i do?

    My ipod nano 5th gen. won't play movies or tv shows but it plays them on itunes.  When I click  on it the screen flashes black. I have tried taking the videos off my ipod and then putting them back on but it still won't work. what should i do?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • I upgraded my software to OS X version 10.9 and now my Canon MP145 scanner doesn't work, what should I do ?

    I upgraded my software to OS X version 10.9 and now my Canon MP145 scanner doesn't work, what should I do ?

    Welcome to Apple Support Communities
    There are two Applications folders: /Applications (in the root level of the hard drive) and ~/Applications (in your user folder).
    If you have a look at the bottom part of the screenshot, you can see where Chess is stored, and it indicates that it's stored in /Applications, so you are looking for applications in the wrong folder.
    Open a Finder window, go to Finder menu (on the menu bar) > Preferences > Sidebar, and mark Applications. Then, close the Preferences window and you will be able to access to the Applications folder in the Finder sidebar. Another option would be to go to View menu (on the menu bar) and type:
    /Applications

  • I am trying to use livetype with persian alphabet and it doesn't work. what should I do?

    I am trying to use livetype with persian alphabet and it doesn't work. what should I do?

    There is no more LiveType with Motion 5.  You may want to go to the Final Cut Express forum, as that's the only place it's existed for the last few years.

  • TS3212 when installing iTunes on my new laptop a message box appears saying some sort of error has occured and i have to uninstall it then reinstall it again and it still won't work what should i do?

    when installing iTunes on my new laptop a message box appears saying some sort of error has occured and i have to uninstall it then reinstall it again and it still won't work what should i do?

    Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
    Does it install properly for you? If so, does iTunes launch properly now?
    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

  • My ipod touch 5th generation will not turn on and the home button doesn't work. what do i do?

    Hello my name is Leslie and i would like to ask you guys a question on how to fix my ipod or what is wrong with it. My ipod touch 5th generation will not turn on and the home button doesn't work. what can i do to fix it ?

    Has the home button worked in the past, or is this been something that hasn't worked for some time? The only way to reset the device is with the sleep/wake (power) and home buttons together. Without it, you would have to wait until the battery dies and then plug it in to try and reset it. The Home button is used for several user troubleshooting steps. Without it, you cannot perform a reset, put the device into recovery mode, or place it in DFU mode. You need to get the home button repaired.

  • HT1766 my ipod is disabled, and the recovery mode is not working. what should i do?

    my ipod is disabled, and the recovery mode isn't working. what should I do?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. Try more than once. The iPod will be erased.
    iOS: Forgot passcode or device disabled
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:                                                             
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:           
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
    If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
    You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.
    Try another cable
    Try on another computer

  • I downlaoded a app on my ipad and i decided to pay, but then i took off the app and they are still charging me, so what should i do?

    I DOWNLOADED AN APP ON MY IPAD AND I DECIDED TO PAY SOMETHING, BUT THEN I TOOK IT OFF THE APP AND IT IS STILL CHARING ME,SO WHAT SHOULD I DO?

    You can plea your case here:
    http://www.apple.com/emea/support/itunes/contact.html

Maybe you are looking for

  • Imac Overheating

    I have a major overheating problem in my 24" imac. When the problem began I suspected the hard disk, but I have ruled it out. The behavior of my machine had become sluggish and sporadic over the last month. This week it became nearly useless. It woul

  • Jqzoom widget inside spry collapsible panel

    I am attempting to place the jqzoom widget inside a spry collapsible panel. The wodget works fine in the html page created for it but will not work in the collapsible oanel page. I believe all documents are in the appropriate folder. Here is the code

  • Print-out of shopping carts - add additional informations

    Hi SRM-experts, one simple question. Is it possible without modification to add in the print-out of the shopping cart additional informations such as the purchase order number. Is there a possibility to customize that function ? Thanks for yours repl

  • Need help with flying saucer special effect

    Hi--I want to create an effect in iMovie 9 of a flying saucer flying through the sky and then landing in a large open field, much like the scene in the 1951 version of "The Day the Earth Stood Still." Does anyone have ideas or tips how to do this? Th

  • Importing a DLL created with Cygwin

    I am trying to import a DLL created with Cygwin. This is a test DLL created by one of my collegue to validate the import process. When I use the import Wizzard, everything run ok. It recognise and build the structure based on the header file. When I