TS1389 I downloaded album but one song states not authorized and will not play and will not accept authorization when entered.

I downloaded an album but one song will not play.  The message says not authorized.  I put in authorization info and it says this computer is authorized.
I tried to buy it again and the same error comes up not authorized, etc and nothing works.

It may be a corrupt / damaged download...
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here  >  Download Past Purchases  >  http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service  >  Apple  Support  iTunes Store  Contact Us

Similar Messages

  • TS1389 I downloaded album but one song will not play, repeatedly prompts to authorize computer. I did all four suggestions on help site for itunes, Nothing works.

    I downloaded album but one song will not play, repeatedly prompts to authorize computer. I did all four suggestions on help site for itunes, Nothing works. I have read several posts, but many have problems with old purchases and new computers. This is a purchase I made today. I have tried deleting the SC file, and made all changes suggested by iTunes web site and other suggestions. Anybody have any suggestions I may have missed? 

    Your latest purchase could be corrupt...
    Try this...
    If you live in a Region that allows re-downloading Music...
    Delete the Song(s) and re-download...
    See Here  >  Download Past Purchases
    http://support.apple.com/kb/HT2519
    If not... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • I just downloaded an album but one song won't play instead a message that "This computer is not authorized" to play the song. The prompt has a log in and when I log in it tells me the computer is already authorized. What gives?

    I just downloaded an album but one song won't play instead a message that "This computer is not authorized" to play the song. The prompt has a log in and when I log in it tells me the computer is already authorized. What gives? Specifically the album is Flying Lotus - Until the Quiet Comes and the song is DMT Song (feat. Thundercat). I purchased the entire album and it even played fine the first listen through.

    Hi,
    If you are in a country that permits redownloads, delete track and go to iTunes Store > purchased and redownload. http://support.apple.com/kb/HT2519
    Jim

  • HT204266 I downloaded an album. One song would not download because the file was corrupted.

    I downloaded an album. One song would not download because the file was corrupted. Tried several more times, but no luck. What should I do next?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • HT1399 I downloaded an album, but one song cuts off just a few bars in. How do I reload that album to capture the whole thing?

    I downloaded an album, but one of the songs cuts off a few bars in. Do I need to reload that song/that album and how do I do that?  Also, how do I take songs out of my library and "park" them somewhere in case I want to put them back in?  Right now I'm just really sick of some songs.

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • I download iOS 7 one song does not delete. I will swipe but it does not give the option to delete

    I downloaded iOS 7 and one song  does not give the option to delete

    Same problem.  Certain songs simply cannot be deleted.   I'd love someone to acknowledge it's a bug.

  • I purchased an album on iTunes and all songs downloaded, but one song is not associated with my Apple ID (I can't play it).

    I bought an album from iTunes. All of the songs play except one. When I double click on it, a message comes up saying this computer is not authorized to play it, asking me if I want to authorize the computer. Yet when I log in with my ID, the response is that the computer is already authorized.  Then it skips to the next song. I have updated iTunes through software update and am using 11.0.4 (4). I have tried to reboot the computer but the situation stays the same.
    I also deleted the file from iTunes to try re-downloading it. The song appears in my list of purchased songs, but when I try to download it again, I get an error message that says "This computer is already associated with an Apple ID. If you download past purchases with your Apple ID, you cannot auto download or download past purchases with a different Apple ID for 90 days." My options at this point are a "Transfer" button or a "Cancel" button. Transfer what? What is it talking about?? I purchased and downloaded the complete album at once, obviously with the same Apple ID---the ONLY Apple ID I have ever had and the ONLY Apple ID ever used on this computer! How is one song mysteriously associated with a different account? What is the point of purchasing music legally if it doesn't work? Can anyone help me get this song to play in iTunes? The other strange thing is that it plays just fine in finder.
    Any suggestions would be appreciated!

    If only one track on the album is throwing that message, that suggests the track is damaged.
    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • How do I get a song to download properly? Downlaoded an album but one song only plays first 2 seconds.

    Can only listen to the first 2 seconds of a song, checked for downloads incomplete and get all songs downloaded message, also have latest iTunes version. Tried restarting my PC but did not help. How do I get all of the song re-downloaded properly?

    Hi Rusty Bucket Head,
    Thanks for using Apple Support Communities.  If your song is incomplete when you try to play it, you can delete it and try redownloading it as described here:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    If the second download still has the same issue, you can report the issue to the iTunes Store by following this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    - Ari

  • I bought an album but one song isn't working

    I bought and album on itunes and one of the songs doesn't work. It won't let me play it and after it plays the song before it, it just skips it. It doesn't work on my itouch as well. It tells me I have to authorize my computer, and after I authorize it, it says I've already authorized my computer. But the song still won't work! The rest of the album works fine.

    Important: I am not held responceable for any misshaps or errors that happend durring the buying, if it makes you pay I am not responceable! have fun getting the album!
    If you bought the album, its going to charge you for the whole album.
    Try this
    Step 1 open up Itunes on your Ipod, Ipad or Iphone and look for the Album you bought, Click the buy button again
    and its going to say you have already purchased this item, Would you like to download it. CLICK YES!
    And you should have it!
    If not contact Itunes/Apple support.  
    NOTE: if it made you pay for the album again. goto your email and send them the application when you bought it the first time, and say I already bought it, I want my money back! DON'T forget to add PLEASE!!!
    It also does the same on Computers!

  • Purchased a album on iTunes and all of the album but one song loaded but the one is showing purchased.

    Purchased a album from iTunes. Loaded all the songs using my phone everything downloaded like it was suppose to other than one song is showing purchased everywhere out to the side of it, where all the others are listed as play. And all the other songs titled on this album are in black print the one that isn't working is grey. Please help.

    Welcome to the Apple Community.
    Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • I bought an album but one song didnt transfer

    i just bought my first album on itunes, it has 15 songs. however only 14 songs got transferred.
    will i pay only 14 and do i just need to buy the missing one again or can i retrieve the interrupted file somewhere?
    thx

    Important: I am not held responceable for any misshaps or errors that happend durring the buying, if it makes you pay I am not responceable! have fun getting the album!
    If you bought the album, its going to charge you for the whole album.
    Try this
    Step 1 open up Itunes on your Ipod, Ipad or Iphone and look for the Album you bought, Click the buy button again
    and its going to say you have already purchased this item, Would you like to download it. CLICK YES!
    And you should have it!
    If not contact Itunes/Apple support.  
    NOTE: if it made you pay for the album again. goto your email and send them the application when you bought it the first time, and say I already bought it, I want my money back! DON'T forget to add PLEASE!!!
    It also does the same on Computers!

  • Bought an album, but one song will not download due to "corrupt file".

    I've tried closing out of iTunes.  I've shut down my mac.  I cannot get this flippin song downloaded, but the rest of the album downloaded fine.  What do I do now?

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • TS1424 I purchased an album but one song won't play.  They say they keep posting a fresh copy for me to download from the store but everytime I try the same message comes up saying the file is corrupt and I should go to the store and check for avalable do

    Thats it.  So help

    This poor guy needs help.  Somebody who knows what to do should help him.  What a great Idea.  I mean really totally solve the problem so he can go on along his merry way listening to his song he bought that won't download with the rest of the songs. 

  • Purchased album but one song has exclamation

    Hi all, i just purchased an album on itunes. There are 12 songs. Eleven songs downloaded . One has and exclamation point and can't be played.
    Im kindof new at this so i appreciate your patience....question. What do i do to get the song, lucky that it is just one out of the 12 song album...
    thank you

    q

  • I recently purchased an album but some songs do not play

    I recently purchased Now thats what i call disney from the itunes store. All the songs have downloaded but a third of the album doesnt play or plays for a minute then cuts out. I have reported the problem but itunes customer support are taking a long time to solve the problem. Does anyone else have any suggestions?
    Thanks

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

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