TS1389 i have authorised computer and still cannot play my purchased item

I ahev purchased an item form itune store. thsi did nit play in the itunes and it asked me to authorise again and again. i did so but it did not work. second i saw my macbook for teh sc folder. thsi does not exist. i de authorised all 5 devices from the account and reauthorised the computer afresh. still i cannot play. i can however play all teh other old downloads. i acn see the file in library but cannot play. plese suggest

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