TS1389 I have tried every single thing on this list and none of it worked. Is there anything I can do to listen to the music I bought?

I've done everything suggested twice, deauthorised, reauthorised, uninstalled, reinstalled, and nothing. This is my first purchase on iTunes, and I am not impressed. Anyone know how to fix this? Can I at least burn the music off onto a CD and listen to it that way?

Explicit versions will have 'explicit' (or a red 'E') against them in the store, if it's not labelled then it will be clean.
Purchases are considered final but you can try 'report a problem' page to contact iTunes Support and see if they will credit or refund you so that you can buy the explicit version : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • TS2830 Every time I try to sync my ipod it come up with "error 13019" I have tried every help option on this website and my sisters ipod sync's normallly. What can I do?

    Ipod comes up with ERROR 13019

    (copied from here)
    Resolution
    Update to the latest version of iTunes. The latest version of iTunes can be downloaded from this page. If updating to latest version of iTunes does not resolve the issue, continue: Error occurs while syncing music
    The error will most commonly occur while syncing music. This issue can be resolved by following these steps:
    Select the device name in iTunes under Devices.
    Click the Music tab and under the Sync music option, choose Selected playlists.
    Deselect the Voice Memos playlist.
    Click Apply and then click Sync.
    If the above steps do not resolve the issue, check the device and the iTunes library for duplicate voice memos. If you find any duplicate voice memos, delete the duplicates and then sync.If those steps do not resolve the issue, then follow these steps:
    Select the device name in iTunes under Devices.
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    Click Apply and then click Sync.
    After the sync is complete, reselect the Sync Music option.
    Click Apply and then click Sync.
    Test in a new user account
    If the steps above do not resolve the issue, attempt to sync with iTunes while logged in as a new admin user. Follow these steps to create a new administrator user:
    Windows XP, Windows Vista, and Windows 7
    Mac OS X
    From the Apple menu, choose System Preferences.
    Choose View > Accounts.
    Click the "+" (you may need to authenticate to be able to click this).
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    Select the checkbox for "Allow user to administer this computer". This makes the user an admin user.
    Click Create Account.
    Log out and then log in to the new account.
    If the error does not occur in the new user account, other content is causing the error. Proceed to the next section.
    If the error does occur in the new user account, the issue may be caused by content downloaded or created on the device, such as podcasts and voice memos. Removing content from the device may address the issue.
    Error occurs while syncing other content
    If the error occurs while syncing content other than music (applications, podcasts, and so on), perform the same steps as above, but deselect the content that stops the sync. Deselect one type of content, then attempt to sync. Continue until you sync without error. Deselect Apps last, since restoring your Apps would take longer than restoring other content.

  • Hi, I am wondering why my iphone won't send pictures through messages, I have MMS on and I have tried sending it with 3G on aswell and still doesn't work. Someone please help me :)

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    Hey lozza567,
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    http://support.apple.com/kb/ts2755
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    - iOS 3.1 or later.
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    - A roaming MMS when using a cellular provider's network different from your billing cellular provider's network. Learn more about roaming and contact your carrier for more information.
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    5. Verify that you have a cellular data connection in the status bar at the top left of your iPhone.
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    9. Restart your iPhone.
    10. Tap Settings > General > Reset > Reset Network Settings on your iPhone.
    11. Reseat your SIM card.
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  • Hello. I have problem here can someone plz help. I have usb of 32 gb but i have problem with it while i was trying to partition of it and it fails and my usb disappear from finder and desktop i have tried every possible thing but nothing  works .

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  • HT4623 My Ipad is saying that i need to type in a Sim code to unlock, but i do not know what it is...I have tried every code i could think of and also the one that it originally was when i received my Sim. How do i unlock my ipad or change my sim pin?

    My Ipad is saying that i need to type in a Sim code to unlock, but i do not know what it is...I have tried every code i could think of and also the one that it originally was when i received my Sim. How do i unlock my ipad or change my sim pin?

    Hi Mikki.J.H,
    Thanks for using Apple Support Communities.  This article has some information regarding SIM PINs that may help:
    iOS: Understanding the SIM PIN
    http://support.apple.com/kb/ht1316
    Cheers,
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  • I recently have ipad but before i sell it i made a back up of it and by an iphone when i put all the date on my iphone some files and software did not install is there anything i can do to recover the lost data? please help

    i recently have ipad but before i sell it i made a back up of it and by an iphone when i put all the date on my iphone some files and software did not install is there anything i can do to recover the lost data? please help

    I don't think you're on iOS 5, I think you're using iOS 6.  That's the latest version.
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  • Every time I open creative cloud  it does not load. Is there anything I can do to fix it.

    Every time I open creative cloud  it does not load. Is there anything I can do to fix it.

    Hi Tahmid,
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  • I have  my photoshop cc installed on my Mac and my windows laptop is it true that I can only use one or the other now? and if this is the case if my mac were turned off should my laptop now work? I am on the photoshop photography program

    i have  my photoshop cc installed on my Mac and my windows laptop is it true that I can only use one or the other now? and if this is the case if my mac were turned off should my laptop now work? I am on the photoshop photography program its just that i have never noticed tho before i have my mac turned on and the laptop PS works fine on the Mac but not on the Laptop

    Hello,
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  • TS3694 My ipod touch encountered some water and wont turn on. Is there  anything we can do to get it working again? It says error 3104 when trying to restore it. Thank you

    My ipod touch encountered some water and wont turn on. Is there anything we can do to get it working? It says error 3104 when trying to restore. thank you

    Maybe here:
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    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.

  • TS1389 I have tried every resolution but it still doesn't work

    There is one song I have purchased ("Team" by Lorde) and I have played before but when I synced my iPod it said the song wouldn't sync because it wasn't authorized so I authorized it but it still prompts me to authorize it. I have tried every resolution on the Support page but it still doesn't work.

    Hello there, Josiah16.
    The following Knowledge Base article provides some great steps to review to troubleshoot the issue you're having:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/ts1389
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I've tried every single thing there is and it still doesn't work...

    Ok,
    After about a month of having my ipod it wouldnt show up on itunes. The only place it shows up is at the bottom of the screen on the tool bar where i can safely disconnect it. It doesnt come up under my computer. I've had this problem for awhile and I've tried every possible way there is to try to fix it and nothing has worked. I really dont want to have to spend 250 bucks to buy a new one that this could happen again to. So if anyone could please please help me that would be awesome.
    I dont know   Windows XP   blah

    Is the link to that wmv file publicly available?  I'd like to try it to see what I can find out about it. 
    You could convert it (say using iFFmpeg or EasyWMV for example).
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  • HT1212 olz ppl help me..... i have forgoton the pascode for ipad 2 touch.... i have tried every possible way to restore it but it is not working ..... plz help me what should i do

    I have forgoton my passcode on ipad 2 and i have also tried every possible way to restore the ipad but it is not workin plz someone out there help me...

    Forgotten passcode
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  • My iTunes account says error 13019 after it has recognized all of the music and I have tried everything that is on this website and everything i can find about how to fix it; I even created in under a new administrator. Any suggestions how to fix it?

    My iTunes account says "The iPod "Madison " cannot be synced. An unknown error has occured (13019)" after it has recognized all of the music and has went through every song and it said "Copying  (song)   to "Madison"....." and then after it has went through all of my songs (492) it says the error message. I have tried everything that is on the Apple iTunes website about it, I have created the music account under a new administrator, I've tried everything. What do i do?

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  • TS1389 One of my purchased songs won't play. Every time I try to play the song it says to authorize my computer. I have repeatedly tried logging in to authorize this song and it isn't working. The problem is only happening with one song.

    I purchased a bunch of songs last month and one song won't play. Every time I try to play it the window pops up to authorize my computer to play that particular purchase. I tried all of the suggestions that Itunes support send me to. Nothing has worked so far. The song is on my account as a purchased item along with the other items that I purchased the same day. Does anyone have any ideas??

    The very same thing has happened to me today...........?  Could it be a song pending release?  Seems unlikely.  Please post any resolutions.

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