TS1389 It keeps coming up with an Error message when I try to Authorize it.

First it wouldn't read the iPod. Now it keeps coming up with the -42408 error message when ever I try to authorize it. What is going on?

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option.
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation
© 2014 R_Kelly

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HT1339 My ipod won't restore. It keeps coming up with an error message.

My ipod won't restore. It keeps coming up with an error message. that says "The iPod '_____' cannot be restored because it contains files that are in use by another application." How do I fix this?
The only thing that's open is my itunes, so i don't see how anything on my iPod can be in use by another application.
It also does this when I try to eject it, so I end up having to just unplug it instead of ejecting it, which I know is not good.
And if it matters, sometimes I plug in my iPod and it doesn't register on either the iPod or in iTunes that my iPod is plugged in, so sometimes I have to re-plug it in. And my iPod these days will continue to say that it's syncing even though iTunes will say it's finished.
Please help me!

Go to your computer's System Tray and try ejecting. If you can't eject, there is an application that is trying to access your iPod.
Go to http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx and download ProcessExplorer.
Go to http://support.microsoft.com/kb/555665 and follow the instructions under Resolution.
Note that this is a good, general process any time you can't access any file.
In my case an update to RealPlayer installed a program called RecordingManager that was accessing my iPod.

I am trying to sync my new MacBook Air iCal with my iMac calendar. I can get it to sync if my iMac is set to MobileMe calendar, but I cannot get rid of iCal which keeps coming up with an error message.

I am trying to sync my new MacBook Air iCal with my iMac calendar. It will synce with MobileMe calendar on the iMac, but I can't get rid of iCal on the iMac and this one keeps coming up with an error message.

About the only thing you can try is using the Online Internet Recovery system to reinstall Lion on your Mac over the top of the current install. that will reset all system files and should not touch your personal files or the apps you have installed.
Or iof you have a recent Time Machine backup use that to restore your Mac to that point in time.

HT6162 iOS 7.1 won't update on my iPhone 5 it keeps coming up with a error message

iOS 7.1 won't update on my iPhone 5 it keeps coming up with a error message

Update your device using iTunes
If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
If you use your device's Personal Hotspot for your computer's Internet connection, update your device wirelessly or connect your computer to another network.
Install the latest version of iTunes on your computer.
Plug in your device to your computer.
In iTunes, select your device.
In the Summary pane, click Check for Update.
Click Download and Update.
http://support.apple.com/kb/ht4623

My ipod won't sync and it keeps coming up with an error message saying "internal error" or it tries to get me to restore from a backup. All of my music and movies have been wiped from my ipod and the apps don't work. The backups don't work either. help.

I plugged my ipod touch into my computer to sync it and it came up with an error message saying that it encoutered an internal error and it refused to sync.
I then unplugged it and plugged it back in and this time it told me that I needed to restore from a backup or set it up as a new ipod. I tried to restore from a backup but it came up with the error message "Backup session failed" every time. I then looked on my ipod and all of my music and movies are gone though it still says that they are on the ipod in itunes. I decided to use the restore function and let that finish. After restoring it still doesn't allow me to sync or back up and The music and movies can still not be seen. I am currently attempting to copy the music and movies to my ipod though this did not work with my apps as they transfered but when I attempted to open them they just crash... If someone could please help me it would be great. It is driving me crazy.

If you get an error that says can't backup, try moving the existing backup file to a safe location and thry again. again. You can find the location of the backup file here:
iPhone and iPod touch: About backups

Why is my MacBook Pro coming up with an error message when trying to update Software?

I brought my MacBook Pro today and I have been trying to carry out the software updates, there are 9 in total. It takes about half an hour to download them all, then it tells me to restart. Once I have restarted, it then says it is installing the updates. After a minute it comes up with an error message. It then tells me that one or more of the files downloaded are corrupt!! Why is this happening as I have not done anything else with the laptop since I brought it??

Just re-download the updates via Software Update or you can download standalone updaters from support.apple.com/downloads/.
If you are on a slow connection it's probable that caused the corrupt files problem.

HI i have tried so many times to import images, both pictures and video from my hard drive to elements 131, and it keeps coming up with the error message " .....has stopped working we are looking for a solution to this problem etc " please help!

After taking days to upload elements 13 I am now having trouble even trying to import my images and videos into the program for editing. Each time I IMPORT files an error message comes up that says " ....has stopped working, we are looking for a solution to the problem and will notify you if a solution is found" I have not been able to edit ANYTHING or even drag files/images to the time line.... is it me? is my computer too slow? surely if it was, then Adobe elements 13 would not have installed in the first place? please someone help me sort this out as I have a deadline to make for a docco! thanks in advance Lyddy

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.1 update)
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have an orange line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

I keep getting an invalid SSl error message when I try yo upload medical reciepts to my flexible spending provider. never a problem before

My flexible spending account is with ADP. I have been going to that site for 2 years to upload my receipts and now it says "invalid SSL" when I try. Its very frustrating!!! HELP!!!

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
Check out why the site is untrusted and click "Technical Details to expand this section.<br>If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
*Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
*Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

HT4623 I'm trying to update my iPad but it keeps coming up with an error message but no explanation what the error is

Trying to update to iOS 7.0.2 but not having any success,message keeps appearing telling me there's an error but doesn't tell me what the error is,any information on how to sort this problem would be appreciated

Can you check that your Wi-Fi connection is working correctly?
Do you get that error right away at the beginning of the download or much later?
Have a look whether there is plenty of free space (several gigabytes) on your iPad to receive the new iOS 7 upgrade. Remember that the upgrade is downloaded in a compressed form.
It's difficult for me to give precise advice without knowing what caused the error.
If all fails, try to do the upgrade via iTunes with your iPad connected to your computer.

My MacBook Air keeps coming up with an error message stating "Your computer was restarted because of a problem" It has been happening almost daily now. Any explanations, please?

I seem to be getting this message fairly regularly. Even on start-up, I get a message in half a dozen languages, stating the the computer shutdown due to an error. I have spoken to support and conducted a disk repair but the next day it happened again. Does anyone have any ideas? I have copy/pasted part of the report below.

If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select
View ▹ Show Log List from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

I have just bought the monthly £7.49 creative cloud photography plan. Have downloaded Photoshop twice and it keeps coming up with an error message not allowing me to use it.

can anyone help?

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option.
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation
© 2014 R_Kelly

I have plugged my iphone 5s into windows computer, the computer picks up that its there and starts charging but keeps coming up with error message when i try connect to itunes... HELP!!!

I have plugged my iphone 5s into windows computer, the computer picks up that its there and starts charging but keeps coming up with error message when i try connect to itunes... HELP!!!

What does the error message say? (Precise text, please.)

I am trying to set up my new iphone 4s, but when i try to log into itunes it keeps coming up with server error. What do i do?

I am trying to set up my new iphone 4s, but when i try to log into itunes it keeps coming up with server error. What do i do?
<Edited by host>

Some free advice. If your son is 8 years old, put him on your account, and set parental controls so that he cannot accidentally run up giant charges within the games.
If your son is 25 years old, get him his own AppleID and make him responsible for his own bills.
In between ... use your judgement.

HT1222 hi i can not updat the latetsr version of my itines, it keeps coming up with a error

i have tried to updat eth elatest itunes keeps coming up with a error,
has anyone had any problems updating th elatest version

Possibly, but no one here can help you without specifics of the issue that is occurring like the actual error message.
Just FYI, you'll get faster results if you search for the issue yourself instead of waiting on others to reply.

I have installed itunes on my laptop but it keeps coming up with an error it says itunes is on a locked disk or i dont have write permission can anyone help

i have installed itunes on my laptop but it keeps coming up with an error it says itunes is on a locked disk or i dont have write permission can anyone help

Hi there colin250459,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W.

TS1389 It keeps coming up with an Error message when I try to Authorize it.

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