TS1389 security

My daughter has redeemed a gift card on itunes but cannot remember the authorization email or answers to security questions.  Getting a new password will not remedy this.  Can someone help??

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

Similar Messages

  • TS1389 My I tune a/c wont let me. It keep asking me for security question .an I give the request.this is from my ipad

    Can you help me log in my I tune store purchases .it keep asking security question

    If it's saying that your answer is wrong, then from http://support.apple.com/kb/HT5665 :
    If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset (these are user-to-user forums).
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • TS1389 how do I reset my security questions for itunes

    Apparently I forgot the answers and can not redeem to purchase a song.  Totally frustrating!

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • TS1389 does anybody know how i can find out the answers to my security questions or change my security questions?  thanks for any help you may be able to give me.

    does anybody know how i can find out the answers to my security questions or change my security questions?  thanks for any help you may be able to give me.

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions; nobody on these boards can.
    (90863)

  • TS1389 how do i change security questions if i forgot the answers to the questions asked   d

    how do i change the security questions on i tunes so that i can purchase music?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • TS1389 its been long time since i did security question.i dont remember it and i cant make any purchases because of it what do i do?

    its been long time since i did security question.i dont remember it and i cant make any purchases because of it what do i do?thinking bout just no longer use itunes if i cant use it anyway

    Kurr101 wrote:
    its been long time since i did security question.i dont remember ...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions

  • TS1389 Forgot my security question and answer

    Just need help with my security answer, I forgot them

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • TS1389 i have purchased many songs on my computer, now it won't let me purchase without answering security questions, and i can't remember answers!

    i have purchased many songs on my current computer, but when i went on itunes tonight, i had to answer security questions, of course i can't remember the damned answers! what do i need to do?

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
    (95350)

  • TS1389 forgot the answers to security questions

    i forgot my answers to the security Questions.

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • TS1389 forgot answers to my security questions how do i authorise computer

    How do i authorize a new computer if I forgot my security questions

    You can authorise a computer via the Store > Authorise This Computer drop-down menu e.g.
    For the security question, if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • TS1389 is asking me a security question when i am about to bay put i have forgot the answer

    hi can you please restart all of my accunt so i can use it
    please
    Fatmir
    Gashi

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions.
    (100333)

  • Error while invoking a WS-Security secured web service from Oracle BPEL..

    Hi ,
    We are facing some error while invoking a WS-Security secured web service from our BPEL Process on the windows platform(SOA 10.1.3.3.0).
    For the BPEL process we are following the same steps as given in an AMIS blog : - [http://technology.amis.nl/blog/1607/how-to-call-a-ws-security-secured-web-service-from-oracle-bpel]
    but sttill,after deploying it and passing values in it,we are getting the following error on the console :-
    “Header [http://schemas.xmlsoap.org/ws/2004/08/addressing:Action] for ultimate recipient is required but not present in the message”
    Any pointers in this regard will be highly appreciated.
    Thanks,
    Saurabh

    Hi James,
    Thanks for the quick reply.
    We've tried to call that web service from an HTML designed in Visual Studios with the same username and password and its working fine.
    But on the BPEL console, we are getting the error as mentioned.
    Also if you can tell me how to set the user name and password in the header of the parter link.I could not find how to do it.
    Thanks,
    Saurabh

  • Malicious or not? Message popped up: Mozilla security found (something like too much, forget exact word) activity on your computer so it will do a fast scan of system file. With OK button.

    I was looking at youtube.com, which always tells me my browser is not supported and recommends I download Firefox, but that is what I was using, so I went to Firefox to check for updates. (I think I also had freecycle.org open.) Then this message popped up in a new page: Mozilla security found (something like "too much", forget exact word) activity on your computer so it will do a fast scan of system file. There was an OK button. The page address was: http://update17.stegner.ce.ms/index.php?Q7Lhl9ShbRxGJXpkM1VLSi4ZE8H4pTedoVPySgeppM3VpC+thEspcFG7qxHgn1pdsC2h5ygPGWI3t5hXqMzL9EQaZZ3J1e3CKXgCb0Qp. I did not click OK but copied the link and closed the window which closed the internet. I have never seen this before and would like to know if it is really Mozilla or possibly something malicious. Thank you.

    Good catch. That almost certainly is an invitation to download malware.
    There are a lot of infected web sites pushing "fake antivirus" software. If you have any doubts about whether your system might have become infected, you can supplement your regular security software with these two highly regarded scanners:
    Malwarebytes Anti-malware : http://www.malwarebytes.org/mbam.php
    SUPERAntiSpyware : http://www.superantispyware.com/

  • TS2446 My phone want let me download apps I put the password in then it's say billing options which tell me I have invalid security code

    My phone want let me download any apps when I put the password in it take me to billing option which tell me I have the wrong security code and that's the security code that was on the card on the account

    iTunes Store: My credit card's security code or zip code does not match my bank's records
    http://support.apple.com/kb/TS1646

  • My iPad wont let me download apps bc security questions, but when I try to make them it freezes

    Every time I try to download an app it tells me I need to update my security questions, but once I click to make the questions the box goes white. So I'm not sure how to fix it

    The new questions show on your account on http://appleid.apple.com ? If they do then try logging out and back into your account on your phone (assuming that is where you are trying to purchase from) and see if the new questions then show on it.

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