TS1394 Imac freezes when restarting during software update

When I hit the restart now button the computer goes to the purple start up screen and freezes. I have to turn the computer off and then on to use it again. Any ideas on how to fix this? Thanks!

OOh and I'm trying to install the yosemite software

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My MacBook Pro X.6.8 NO DISPLAY after restarted during software update.

My MacBook Pro X.6.8 after I did software update for 2 files, then restart/rebooted and when it resume back NO DISPLAY, totally black screen. I believed It's working in the background coz when I pressed buttons it makes sounds, so that's good but how can I see and bring back the display? I didnt so anything special. Prior to software update I did update my Adobe Flash for the latest version..
Please help anyone, I need my MacBook Pro to resume back to normal, I have many pending job to finish.. I hope the problem is only the display screen and not worst, coz I can't see and verify.
Thanks.

Oh No, still the same.. I follow exactly what you said, still no display.
I hear rebooting sound, like its normal, just missing my screen.
How come this happen, it works perfectly fine, I just want to update coz I had a message prior, so I did, but I just check first what are those needed to update. I saw Itunes v.11 and security patch update, something like that..
Then when it rebooted no more display.

Mac won't restart during software update

I'm trying to install the 10.7.1 update. My Mac won't restart when I okay the restart -- it just goes to the log-in page. Suggestions? It's bad enough I lost info on on of my Lacie drives due to Lion. So now I can't update.
Thanks very much for any help you can provide.
Ocean

Yikes -- "hosed"? One of my LaCie drives won't mount. I went to the Apple store last night and the "experts" said that a firmware update will be released at some point, but not everyone is having problems. I wonder if I should reinstall Lion to see if that would help reset everything.....
But then, that's for another thread (which I started but no one could supply an answer).
Thanks for your replies, baltwo.

Every time I try to update software my computer freezes when restarting. What should I do?

Every time I try to update software my MacBook Pro (running OS X 10.6.8), the computer gets suspended (freezes) when restarting and nothing gets updated. What should I do to fix the problem?

Try booting into the Safe Mode. If that doesn't work, set up another admin user account and try from there.
Safe Mode - About
Safe Mode

IMac frozen after choosing "Restart" from Software Update

Software Update had 2 updates: Latest Safari and latest iTunes. I hit "Install" and it prompted me to restart the computer in order to install the updates. I hit it and then the screen dimmed and I immediatley left to do something else. I assumed it would just do its thing and when I'd be back, it'd be installed and I could log in. Well, I came back about 10 minutes later and found that it was at a blue screen with a swirling indicator graphic (not beach ball, black/grey spiral). It's been like this for 30+ minutes.
The thing is, I'm not sure if it already installed and it restarted and now it's stuck. Or if it was trying to restart but froze here before any installing. So I have no idea what its progress was after I hit "Restart" from Software Update.
I should also mention that I had a problem with Finder and when I relaunched it, it gave error messages rather than opening any Finder window (said something like it couldn't open). Also I had a bunch of other applications that weren't quitting properly so I used Force Quit on them. However, I had Safari open and didn't force quit as I thought the restart/update process would quit for me. I had a huge number of Safari windows open and I remember seeing about 5GB or so of virtual memory being taken up by Safari. I had force quit my other applications becuase they froze but I didn't get a chance to force quit Safari and just proceeded with Software Update Restart since I thought it would just quit Safari as part of the restart process. So I think maybe this frozen screen may be because Safari was taking up so much memory and the quitting is making it freeze. I'm not sure though.
Anyone have any ideas? Should I just try holding the power button and restarting manually and see what happens?
I have the latest iMac, 16GB of RAM (installed from Apple, not third party), SSD + HD

Try a manual hard shut down and then reboot.

Macbook freezing when restarting to update

I'm trying to update my 2010 Macbook Pro to the newest OS + itunes versions, but it freezes when restarting (it's showing the space screen indefinitely). Anyone has a solution, I can try? Many thanks

Forgot to mention that when it is connected to the internet it will work for a few minutes and then crash. I checked this with safari, chrome and firefox and all 3 crashed after a few minutes.

I have a situation where the administrator password is rejected when attempting a software update. I think this happened because of syncing a iPad to the iMac. How can I reset the Software Update back to the administrator password?

I have a situation where the administrator password is rejected when attempting a software update. I think this happened because of syncing an iPad to the iMac. How can I reset the Software Update back to the administrator password?

You can reset the password with the install disk.

Freezing up during software update

I just installed loin on one of my hard drives on my early 2008 Mac Pro. During software update the OS either crashes or freezes up.

I was eventually able to correct the problem. It first started because the phone's battery got completely discharged - thought the USB cable would keep it powered but that wasn't the case.
Anyway, tried to reboot the phone by removing and reinstalling the battery and the phone would not turn on, so this is how I understood what happened. Disconnected it from the USB cable and got the following message:
Your BlackBerry® Device Software is updated and you can safely disconnect your device.
Warnings were encountered during the loading process:
Application data could not be restored to the device. The backup data file has been saved to "file name". You can use the Desktop Software Backup/Restore tool to restore this information.
Recharged the phone, did the restore and the phone is back to life !
Cheers,
Giorgio

Freezes during software update install

Tried to install updates from prompt, clicked on re-start when asked, installing software update screen came up but is stuck at 2 min. remaining for the last hour. Any ideas? Thanks! (imac late 2012/Mountain lion OS 10.something....)

I don't think it's running the update at this point so you really don't have any choice but powering down. And if it was a system update the odds are pretty high it isn't going to boot but you won't know until you try.
You should never do a system upgrade without haveing a backup of your system to revert to if something goes wrong. If you don't have a backup to revert to you may have to reinstall the system and run the 10.6.8 combo updater to get back to 10.6.8.

My iMac freezes when using Firefox

My iMac freezes when using Firefox. We have to restart our computer.

TutorDaddy, if this Mac is still covered by the initial warranty or under AppleCare, take it in and have it looked at. As the old label used to say, there truly are "no user serviceable parts inside." Kernel panics very usually indicate failing hardware.
I have an older iBook G4 that started developing kernel panics and like you, despite reinstalling the OS from a freshly formatted volume, they kept continuing. I looked at the crash log and saw that in each instance of panic, the last bit of code to be accessed had something to do with AirPort. Knowing that the AirPort software was at then current levels, I surmised the problem to be a bad AirPort networking card which, on that particular model of the iBook, was a very small module attached directly to the logic board. Since the computer was out of AppleCare, I broke the machine down myself (I didn't realize that there could be so many barely visible screws in one machine) and removed the offending piece of hardware. My iBook lives but without WiFi, it now sits as a more or less desktop machine needing an ethernet connection to stay connected to a network.
I do not suggest you break into your iMac. First of all, I'm guessing one would need to be able to pull off the glass and have the necessary glue to reattach it, which is not really available to us consumers. If you're feeling adventurous enough to read the crash logs from each panic, you might be able to surmise the hardware component (or badly written application or library; it can happen) that's causing the panic. If it's a software issue, remove the offending software app and see if the panics return. If it's a hardware issue, it's best to let a competent service tech qualified on Apple hardware to handle it.
[edited to add:]
After browsing through related problems in the discussions, I saw this link to a third-party web site being handed out. Perhaps you'll find it useful: http://www.thexlab.com/faqs/kernelpanics.html
Message was edited by: Stephen Adams

Error message during software updates

I am constantly receiveing the following error message during software updates. This time it happened with an HP printer update, but it has happened with iTunes and Safari as well. Does anyone know what I need to do?
The system extension “/System/Library/Extensions/GeneIOUSBCFSubclass.kext” was installed improperly and cannot be used. Please try reinstalling it, or contact the product’s vendor for an update
Thanks!

Try using Help > Updates from one of your CS6 applications.
When you return home, you might try uninstalling CS6 and reinstalling it again. It sounds like some stuff may have become corrupted.

IMac freezes when changing the screen saver

Hi all:
I originally posted this in the "Using Mac OS X" forum (iMac freezes when changing the screen saver, but thought I'd post here as well since the issue arises on a freshly installed OS.
We've got three 350MHz slot-loading G3 iMacs (with 512MB RAM) which we're planning to use for basic word processing. The install of Panther (10.3.5 from black retail cds with 10-seat volume license) went fine on the first two. Ran the updates to 10.3.9, installed MS Office 2004, everything working great (they're a little slow, but after all, they are only 350 MHz).
On the third, the first problem we noticed was the computer would lock up whenever we changed the screen saver from the default (Flurry; Computer Name also works). It continues to do so even after: repair permissions; repair disk; Disk Warrior; reset pram; reset nvram; reset pmu; change RAM; change hard drive; erase hard drive; write zeros to hard drive; reinstall with different set of retail CDs; trash preferences, and delete cache files. (If there's anything I've left out, it's in the other thread).
Now we've noticed that we can't create any new user accounts. We've thought about putting this one in production, just warning the user that they can't change the screen saver, but god only knows what will turn up next.
I'm starting to think it's a logic board issue, but could it be that selective? And would you see the same problem with another hard drive and different install discs? Am I missing something?
BTW, there's a crash log with the other thread.
Andrew
Dual 2.0 GHz G5 Mac OS X (10.3.9)

I'm going to mark this one as answered.
I removed the hard drive from the iMac, and put it into another 350 MHz iMac, and everything works great. I can select any screen saver without having it freeze, create new accounts, whatever my little heart desires.
In checking the history of the problem iMac, there was an assortment of problems with booting (both from the hard drive and from the CD-ROM drive) which were never satisfactorily resolved. The problems just seemed to go away after sitting unplugged for a few days, as much as for anything we actually did to it.
Now we just have to decide whether it's worth fixing, or using it somewhere in a non-critical role with OS 9 installed.
Cheers,
Andrew

Why is my iPhone 5 freezing since the last software update?

My iPhone 5 started to freeze after the last software update for iOS 7.1.
It started shortly after when I noticed my timer would freeze and I wouldn't be able to turn it off once the alarm sounded at the end. Usually I can reverse the freeze by pressing the off button.
However, this morning I visited several webpages embedded in emails and after about the 5th webpage, the phone locked and the last webpage I visited lightly flashed and kept recycling. Pressing the off button didn't help this time. I finally plugged it in to recharge and after an hour or so, it returned to the normal menu settings after putting in my password.
The problem seems to be getting more frequent.
Has anyone else had problems with their iPhone 5 freezing?

Thanks for the suggestion but I tried that first and it didn't bring up the apple logo as it should have.
I haven't tried "restore" yet but I guess that will be my next move when it freezes again.
(Several friends have mentioned their iPhones are freezing now too after the last software update so this problem could get bigger.)

Problem restarting after software update

Computer is fine, drive 40% full, no speed problems...
But it just won't restart after software update runs, nor will it restart or shut down from finder.
Problem solving so far: Safe boot, reset pram, ran disk utility, ran disk repair using install disk, ran fsck -y, ran disk warrior.
Is annoying. ANy ideas anyone? If not, what is the procedure for updating using sudate and terminal, as when I use software update, a force shut down will not install.
ANy ideas folks?

Some general advice on updating:
It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site.
The Combo updater of Leopard 10.5.8 can be found here:
http://support.apple.com/downloads/MacOS_X_10_5_8_ComboUpdate
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications and turn off energy saving and screensaver.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 4.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
If you are updating Safari (or just have):
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very first thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
• /Library/InputManagers
• ~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).

When I click on a saved document or spreadsheet, I get this message You need a newer version of Numbers to open this document. When I go Software update, there is no update for pages or numbers. can't purchase or update?

when I click on a saved document or spreadsheet, I get this message 'You need a newer version of Numbers to open this document'. When I go Software update, there is no update for pages or numbers. can't purchase or update?
Trying re-purchasing. won't let me. says to check for updates?
any suggestions

It sounds to me as though you are attempting to open a Pages 09 document with the Pages 08 application. If you do have Pages 09 on your computer, it may be that for some reason an existing Pages 08 application is invoked accidentally.
Jerry

TS1394 Imac freezes when restarting during software update

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