TS1398 connect to itunes store after installing ios6.

After installing ios6 i get error message cannot connect to itunes store.

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

Similar Messages

Why can't I connect to Itunes store, after updating my ipad to OS 6?

Why can't I connect to Itunes store, after updating mt Ipad to Os 6?

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

TS3694 I am unable to view My Wish List on the ITunes Store After installing the updated ITunes. It shows an Error -1202 and says try again later. But it never works.

I am unable to view My Wish List on the ITunes Store After installing the updated ITunes. It shows an Error -1202 and says try again later. But it never works.

Hi Jen. My daughter just compleated her nursing program and is now working as a full time nurse. Focus and study hard and soon you will be there too. Now to the problem at hand. I have the same problem. I gave up on it and satisfied myself with my iPod without the upgrade. Reason being I've read so many posts of people having problems after the upgrade. But I'm sure other factors are involved. Nevertheless here is the fix most say works to solve the problem: What ever virus protection you have installed on your computer, disable it. Then try to install the update. After that enable the protection. I had Kaspersky, and it does it's job well. The thinking is, the virus protection is blocking the upgrade. Hope this works. Charlie

Cannot connect to itunes store after update

I cannot connect to itunes store after downloading latest update. I have tried everything list in "support" including flushing, etc

My problem appeared after upgrading to itunes 8.
"itunes could not connect to itunes store"
"Make sure network connection is active and try again"
Norton was the problem ....
-open Norton
-Select "Internet Security", then "Status & Settings"
-Select "Personal Firewall", then "Programs"
-Scroll down to itunes
My situation had itunes Internet access set to
"block all" I changed this setting to "permit all"
Hope this info helps you out ... Happy Holidays

TS1702 just want to ask why still cant connect to iTunes store after restart?

just want to ask why still cant connect to iTunes store after restart?

Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
 Cheers, Tom

Cannot connect to iTunes Store after iOS installed on iPad wifi 3rd generation

My iPad 3rd generation was just updated to iOS yesterday without any problems. I can use the Internet and the wifi network just fine.
But, I am unable to access the iTunes store no matter what I have done. I reset the router / modem. I am really ****** that this has happened. At home there are no problems. There is nothing that I have done that caused this as far as I can tell. I took my Apple ID off and then put it back on the iTunes & App Store a number of times. Nothing works. It keeps asking me to Sign In and then it says I can't

Hey tpolevoy,
Thanks for the question. After reviewing your post, it sounds like you can't connect to iTunes store on the iOS device. A frustrating situation for sure. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Can't connect to the iTunes Store
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Cannot Connect it iTunes store after upgrade

I STUPIDLY allowed the iTunes upgrade to install today. Now I cannot connect to the iTunes store. I have completely shut off the Norton Firewall. Get this... I run the iTunes diagnostic tool (Help.. run diagnostics) and it tells me everything's connecting fine:
I ran the diagnostics. It says all the connections are good but I still cannot connect to the iTunes store after I upgraded. I have completely shut off my firewall.
iTunes 7.6.2.9
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.

After several hours of searching in the forums and trouble-shooting I ended up on Norton chat support. They suggested I uninstall and reinstall Norton 360, and even gave me a free upgrade from v1.0 to v2.0 Inbetween removal of the v1.0 and reinstallation, I tried iTunes and was able to connect to the store. After installing v2.0 I can still connect so I'm running again for awhile.... .until the next update. Other people running Norton have had similar problems and Norton updates fixed it.
I still can't run the exact same iTunes library on my Vista laptop because artwork makes iTunes crash. An early 7.x update caused this and I had to move everything to my desktop with XP.

Lost connection to itunes store after latest itunes upgrade?

I have lost the ability to access the itunes store after uploading the latest v9 itunes. An error message appears saying check internet connection. My internet connection is fine for everything else. Any ideas as have bought an itouch and would like to upload some new stuff onto it?!

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

My iPad says 'cannot connect to iTunes store' when installing an app, how can I fix it??

My iPad says it 'cannot connect to iTunes store' but it obviously can because I'm in the store browsing I just can't install or update anything

I have also this problem iam trying to purchase gems but i have message says cannot connect to itunes stores then another msg purchase failed

Can't connect to iTunes Store after Vista SP2 upgrade

Network connection OK & functioning. All other apps can connect to the internet. windows firewall has itunes and bonjour enabled. Flushed DNS. Upgraded to iTunes 8.2 and was able to connect to itune stores. Upgraded to Vista SP2 today and cannot connect to itunes store. Any ideas??
Itune Diag Summary:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite P205
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 2AA898C8821C918D
Current user is not an administrator.
The current local date and time is 2009-06-09 19:11:20.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {173069C1-D899-4D3E-88E1-DC7BE3560769}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.0.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jun 09 18:45:04 2009
Lease Expires: Tue Jun 16 18:45:04 2009
DNS Servers: 192.168.0.1
192.168.0.1
Adapter Name: {31DACFDD-8FC3-4A3D-BBCB-319A60DA357C}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be made.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be made.
Last successful store access was 2009-06-09 14:34:29.

Fixed it. I had both windows firewall and Kaspersky firewall tuned off. Turned Kaspersky ON and confirm iTunes was allowed. Can now connect to itunes Store!! STRANGE. It won't connect with all firewalls turned OFF???

Problems with connecting to iTunes Store after loading 10.5.

Still unable to connect to the iTunes Store after downloading 10.5 to my PC. I'm running Windows XP with Service Pac 3. Has anyone had a similiar problem and successfully solved it? Apple support has been less than helpful!!!

It worked for me, for iTunes Store and Safari both!
amandav2 wrote:
I found a solution to my problem.
> start menu
> accessories,
> right click on the command prompt icon and choose "run as administrator".
Once it opens, type in the following command...
netsh winsock reset
hit enter
You should get a message that the winsock reset successful and you will need to reboot your computer.
Reboot and when I reloaded itunes the store loaded fine.

Cannot connect to iTunes store, after being hacked

A couple months ago, someone tried to hack my itunes account. I was able to change the password and lock them out, before they changed the email address. I changed all of my info back to what it should be, but ever since, I haven't been able to update any apps from my iphone. I can't download new apps either. I just get a message that says "Cannot connect to iTunes store." I can, however, download apps, in itunes, on my PC (after having to reauthorize the PC). Any ideas as to why I still can't download, or update, apps from my iphone? I did check the "Can't connect to the iTunes Store" page and didn't find anything to help. The iOS is up to date, and I do have wifi access.

Try here > Can't connect to the iTunes Store
On the iPhone, tap Settings > General > Reset > Reset Network Settings
Restart your iPhone. Try connecting to the iTunes Store.

Help!!!!!!!!!Can't connect to Itunes store after 7.5 itunes update!!!!!!!!!

Recently updated to itunes 7.5. States itunes store connection has timed out. Prior to this, had no problems connecting to itunes store. Since the update wont connect. I have tried everything. Here is my diagnostic readings. Can anyone help?????????????????
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Hewlett-Packard Pavilion zd7000 (PD295AV#ABA)
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Current user is an administrator.
The current local date and time is 2007-12-23 15:19:36.
Video Display Information:
NVIDIA GeForce FX Go5700
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {085B0F32-8F99-4C01-A30E-2C36B51AAF5B}
Description: Broadcom 802.11b/g WLAN - Packet Scheduler Miniport
IP Address: 192.
Subnet Mask: 255.
Default Gateway: 192.
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Dec 23 14:28:29 2007
Lease Expires: Mon Dec 24 14:28:29 2007
DNS Servers: 24.94.163.100
24.94.163.100
24.94.163.101
Adapter Name: {B8FEA33F-7964-4899-8DC4-B56691878776}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Dec 22 13:06:20 2007
Lease Expires: Sun Dec 23 13:06:20 2007
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Message was edited by: mikelj13

I am afraid the are many possible causes for this.
Have you ever been able to connect to the store? If so, did you change anything just before the problem occurred?
The best way to start is to post your iTunes network connectivity diagnostics:
Help>>Run Diagnostics>>Network connectivity tests.
Paste the entire result into your next post.
In the mean time, you will see a number of threads about this which may give you some help.
Try briefly turning off your firewall to see if that allows connection. Think about other aspects of security software, antiphishing filters, popup blockers, parental controls. Web accelerators and proxy servers can also cause problems.

Problems connecting to itunes store after downloading itunes 7

is anyone else still having problems accessing the itunes store after upgrading to itunes 7? i literally downloaded itunes 7 tonight and immediately started having problems accessing the store. definitely wish i had not clicked "yes" to upgrade. DOES ANYONE KNOW HOW TO FIX THIS? seems that there have problems w/itunes 7 for about a month now. feel like a sucker for not having known until now. help!!

is anyone else still having problems accessing the
itunes store after upgrading to itunes 7? i
literally downloaded itunes 7 tonight and immediately
started having problems accessing the store.
definitely wish i had not clicked "yes" to upgrade.
DOES ANYONE KNOW HOW TO FIX THIS? seems that there
have problems w/itunes 7 for about a month now. feel
like a sucker for not having known until now. help!!
Me too. I'm runing 10.4.8 on a PPC G4 1.2 mhz 1.5 gig & it's all hiccuppy and stuff.

Can't connect to iTunes store after upgrade to iTunes 10.5

I've been trying to get this to work all day. I've done the whole uninstall in this order and reinstall several times to no avail. I've also tried the "netsh winsock reset" thing I saw on another question which also didn't work.
On top of this whenever I try to sync my ipod touch 4g with it, it says that the iPod touch timed out so it couldn't sync (tried to sync several times).
Then I tried to upgrade to iOS 5 (also tried several times) but all I get is a frozen iTunes or the it hangs up on the backup phase. Can someone please help me solve this?!
This is all I get when trying to connect to iTunes store:
(Running Windows 7 Home Premium 64-bit by the way)

I was having the same problem earlier today, and what I ultimately did to solve the issue was:
Completely uninstall iTunes 10.5 by following http://support.apple.com/kb/ht1925
Find my backup iTunes Library File (*.itl) from the previous version, and copy it to "iTunes Library.itl"
See http://technicallyeasy.net/2009/03/restoring-a-previous-version-of-your-itunes-l ibrary/
Reinstall with the previous software, iTunes 10.4.1
The fact that the old 10.4.1 software works correctly in accessing the iTunes Store, and the new 10.5 software does not work correctly, suggests to me that there is some kind of bug in the iTunes 10.5 application itself. Hopefully the developers can figure it out. In the meantime, I'm happily working again on the previous version and will be planning to stay there until this mess has been cleared up.

TS1398 connect to itunes store after installing ios6.

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