TS1398 error message says " unable to join the network"
I have tried turning the wifi on and off, turning the ipod on and off, the forget this network option, and reset all network connections. It still gives me an error message. I have 5 other devices that are working fine. My network is showing full bars, for some reason the ipod itself just will not let me join my network ...it WAS already joined, and in the middle of browsing online it kicked me off and will not let me back on.
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Similar Messages
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I am trying to connect to a network on my ipad but keep getting a message saying " Unable to join the network" and the omly opion is dismiss.....Can anyone help me find out what is wrong please?
Have a look at this may help
http://www.apple.com/uk/support/ipad/wifi/
Are you refering to a home network or some form of public
if home network ensure your router has latest firmware and try rebooting it -
when i try to connect my new ipad to my home wifi i get a message saying unable to join the network BTHub and my only option is to dismiss
If you are having WiFi problems it is necessary to isolate whether the problem is with your network or your iPad. Note: Do NOT consider your network to be blameless if some other devices can connect to it.
First, test your iPad on some other networks: a friends, Starbucks, Barnes & Noble, etc.
If it works well there then the problem is probably with your network. Try restarting your WiFi router by removing power for 30 seconds. If that does not help check for a firmware update for your router. If none exists which corrects the problem consider replacing the router.
If your iPad does not function well on other networks it possibly has a hardware problem. Contact Apple Support or visit an Apple store for evaluation. They can provide a replacement if your iPad is bad.
If you need more help please give the make, model, and version of your WiFi router and how you have it configured.
See also here: http://www.apple.com/support/ipad/wifi/ -
When trying to access my wireless network, get a message "unable to join the network". I tried turning everything off and back on, reset phone, etc. (all of the suggestions under troubleshooting guide). It was working until last night - it suddenly wasn't on anymore and then I couldn't get back on. Any suggestions?
1- try updating your phone (If you can)
2- try reebooting
3- (I know this sounds crazy but) put it in the freezer for a few hours. -
Recently, my iphone 4s lost connection with the wifi network I set up on my imac desktop. The message I receive is "unable to join the network..."
Can anyone offer a solution to this problem? Thanks!Oh, so the problem has nothing at all to do with the iPhone ... it is that you cannot remember the network password! No wonder the iPhone cannot join the network.
Why not simply destroy the network and set up a new one with a password you remember? -
How do I configure the setting in my iphone to allow me use of my own network?
Thanks for the responses, they have been very illuminating!
This is very disappointing from The Carphone Warehouse. If they had mentioned this when I went into their stores, I wouldn't have completed the purchases. I bought two phones at separate outlets and neither of them told me this.
I have been in contact with T-Mobile already as I thought they had sneakily applied a software update that locked the phone. They have denied locking it and suggest that it is something that Apple do. Their solution was a factory reset.
I have a call logged with Apple this afternoon, so will see what they suggest. Hopefully they will give me something that I can take to The Carphone Warehouse or T-Mobile. -
I bought a used i-pod touch 4 gen that I'm trying to set up. It isn't lettting me join my home wi-fi network. So I turn it on and I pick language, then country , then my wi-fi network. When I put in my password is says - unable to join the network. I have 4 other Apple products that I have that are working fine. Please help
Badunit you said "Continue setting up without the network. You can skip past it, right?"
It sounds like he is setting up the iPod via wif. You can't continue. What yo can do is reset the iPod
- Reset the iOS device.
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then start the setup over again but this time connect the iPod to a computer and set up via iTunes. Then he can troubleshoot the connection proboem. -
I had no problem connecting to my network and now all of a sudden I can't connect my iPad. Instead of prompting me for a password it comes back and says unable to join the network ("name") and then the option is Dismiss. Anyone else have that problem? I've gone thru all my settings and can't seem to find a way to log into my network. Don't get the option to put in my password. It just give me the name of my network and option of dismiss instead of password.
1. Turn router off for 30 seconds and on again
2. Settings>General>Reset>Reset Network Settings -
My i-phone cannot connect to my wi fi-all of a suddon. My wife's i-phone 4 is connected to the wi-fi network.
I just tried to connect my daughter's i-phone 5, and could not connect message came up "unable to join the network "Sunday".
My I-pad is connected to Sunday also.
I tried the reset routine, and when I try to get on line, it asks for my password. I put it in and it stll says unable to hoin message.
Can someone help?Reset your network settings. Settings>General>Reset>Reset Network Settings
-
Ipod wont connect to wifi, says "unable to join the network"
my ipod touch wont allow me to join my home wifi network, tells me "unable to join the network"
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
HT204409 i'm receiving a message for unable to join the network when entering in the wifi password
the message I'm receiving on the Ipad mini when entering the home network password is: Unable to join the network!!!
If you are having WiFi problems it is necessary to isolate whether the problem is with your network or your iPad. Note: Do NOT consider your network to be blameless if some other devices can connect to it.
First, test your iPad on some other networks: a friends, Starbucks, Barnes & Noble, etc.
If it works well there then the problem is probably with your network. Try restarting your WiFi router by removing power for 30 seconds. If that does not help check for a firmware update for your router. If none exists which corrects the problem consider replacing the router.
If your iPad does not function well on other networks it possibly has a hardware problem. Contact Apple Support or visit an Apple store for evaluation. They can provide a replacement if your iPad is bad.
If you need more help please give the make, model, and version of your WiFi router and how you have it configured.
See also here: http://www.apple.com/support/ipad/wifi/ -
I received a replacement phone from the Apple Store and since I brought my phone home I can not get it to connect to my network. I've reset the iPhone and reset my home network. Any suggestions?
Hello AriJR,
Thanks for the question, that definitely sounds frustrating. Are you able to isolate the issue further (i.e. does the iPhone connect to other good-known Wi-Fi networks?)
I would recommend following the Wi-Fi troubleshooting assistant here:
Apple - Support - iPhone - Join a network Assistant
http://www.apple.com/support/iphone/assistant/wifi/
For more detailed information/troubleshooting steps, see this resource:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thanks,
Matt M. -
My ipad is not getting connected to wifi. It is saying unable to join the network???
Hi,
My ipad suddenly stopped connecting to wifi. I tried to reinstall IOS 5.1 but still the same problem. Can someone help me?Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Cheers, Tom -
Unable to join the network "blank"
So I updated to iOS6 on both my iPhone 4 and iPad 2 right after one another at work. After the update, when I click on the network I usually connect to on my phone at work and type in the password and click join, it pops up with a message saying "unable to joint the network "ch!ro". The strange thing is, it connects to other networks (aka my home network) but just not my work network. Another strange thing: my iPad connected to it just fine and continues to connect to it fine. I have tried many things including turning my phone on/off, resetting the network settings, doing a hard reset on the phone, doing a hard reset while in airplane mode, turning it on/off in airplane mode, turning it on/off with cellular data turned off, hard resetting with cellular data or wifi turned off and on, then trying to connect, resetting my router and my modem (which ALL other devices and computers are having no trouble to connecting), and a few other suggestions I've found online, but none of it works. I keep getting that same message after typing in my password (and yes its the right password before anyone suggests that I make sure its right - i confirmed by forgetting the network on my iPad and typing it in again - and it worked!). If anyone has any other suggestions or has a similar problem, please comment below. My thinking is if enough people raise a stink about this, apple will hopefully fix it soon. Because my data plan is only a 1 GB / month, and it's going to get eaten up quickly without wifi connectivity.
I have the same problem.
Try to connect with the AP at 1 meter of distance and it works fine.
But try to re connect at 5 meters and the problem returns.
Clear, this a IOS bug. And there is no patch for the moment -
AE green light but still Unable to join the network - G5 and iPad 1st Gen
I gave my old 1st gen AE to my parents as they got an iPad and needed Wi-Fi. The AE is plugged directly into their ADSL box (Livebox - Orange in France if it makes any difference) and it worked from when they plugged it in a few weeks ago until now for some reason.
It still lights up with a continuous green light and both their G5 iMac and iPad finds the network (Apple Network Bbf09-whatever) but won't allow them to sign on. There is no password (never has been) as they live out in the country side so no leaching. They can individually sign on (one at the time only) wirelessly from the Orange ADSL modem which is no good.
Tried to unplug everything: ADSL Modem and AE left unplugged for a couple of minutes and reinserted. Still the light is solid green, shows up on the list of networks but won't connect. Keeps saying "Unable to join the Network"?
Anyone having any ideas?UPDATE: It turned out to be the ISP. The signal quality that came in was not very good for some reason and caused problems with the WiFi through the AX.
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