TS1398 How do I stay connected to wifi and still maintain cellular data as well on ios6?

I upgraded to ios6 but have been unable to connect to wifi without turning off cellular data and vice-versa. What do I do?

sammip90,
So sorry to hear about the trouble with receiving calls and messages! Are you able to send messages? Can you make calls? Just to be clear, is voice roaming on? If it was off please turn it on, power the phone off and back on and retest. If roaming is enabled and you are still having trouble with calls and texts please reach out to our Global Support Team. Here are instructions for reaching them while outside of the U.S.: http://vz.to/1ki5lQF .
BrianP_VZW
Follow Us on Twitter @VZWSupport

Similar Messages

Can my iPhone4 use be connected to WiFi and still be connected to the 3G network at the same time?

My iPhone is on the Bell network, along with 3 other iPhones in my household. We have WiFi and the phone indicate that they are connected to the WiFi when we are in the house. However, my bill from Bell indicates several instances where the phones (all 4 at different times) are connected to the 3G network for 24+ hours at a time. Additionally, it shows the phone connected twice during that time period (as though there were 2 different sessions at exactly the same time, but with differing amount of data connected)
The explaination that Bell gives me is that there are 'minimized' applications still working on 3G even though the phone says it is on WiFi, and that each of these opens its own 'connection'.
My understanding of cell technology is that the phone can only access one method of Internet connectivity at a time, and that it can be explained as a 'pipe' or 'straw' carrying connectivity and all of the data. I have never heard of a phone that can access two different types at the same time, nor one that uses separate 'sessions' at the same time of either type of connectivity.
I would assume that I turn on my phone in the morning and I am in my house, it indicates WiFi, so I can browse the web, collect my email and update my Facebook on that 'session' that lasts 4 hours until I leave the house. Now my 3G kicks in and the email that I still have open now collects through the opened 3G session, as well as the page I left open downloading something. When I get to work and enter my WiFi area there, the session would then collect my email through WiFi again, and my download as well.
If this is incorrect I need to know.
Can someone help?

Keep in mind that the reporting of data usage is not real time for any carrier. The time stamps of when data is used are essentially meaningless.
That being said, the device is always connected to the cellular data network unless the user actually turns off cell data. It is designed to use Wi-Fi when available as that is typically the faster network.
When the device is in sleep mode, it will use cellular data as the Wi-Fi antenna is turned off to save battery life. The only way the Wi-Fi stays on in sleep mode is if an app is actively using data over that connection, like Pandora or similar apps streaming audio.

Is it possible to use iMessage only over WiFi, and not use cellular data?

When I go to Settings -> Cellular, there is no toggle for messages. Is there some way I could selectively disable cellular data usage for messages? That is, I want messages to be sent with SMS instead of data even if cellular data is available, but not if WiFi is available. If WiFi is available, then I would want the message to use the WiFi.
My situation is that I will be traveling internationally and will have a plan that allows unlimited texting but limited data. I don't want to have to toggle iMessage on and off every time I connect to WiFi to prevent data use with messages!
Thanks for any help!

The only option you have is to turn off cellular data completely. You are correct, there is no setting for cellular data for messages. If you toggle iMessage off/on multiple times, you will end up with problems, since others will not know if you have iMessage off/on, and will continue to try to send iMessages to you. Also, you may find you will have problems with iMessage activating again after turning it off. iMessages do not use very much data, but if you are using data for other reasons, that could use up the limited pool of data you mentioned

Since updating to OS 6 trouble staying connected to wifi how do I fix this problem?

Since updating to OS 6 trouble staying connected to wifi how do I fix this problem?

What to do if your computer won't recognize a FireWire device
http://docs.info.apple.com/article.html?artnum=88338
iMovie: Cannot see or control camera
http://docs.info.apple.com/article.html?artnum=43000
If your analog video device does not support device control, turn off device control. To do this, choose Preferences from the Edit menu, click the Device Control tab, then make sure the checkbox next to Enable Device Control doesn't have a checkmark in it.
Sue

IPhone 5 won't stay connected to wifi for a long period of time?

iPhone 5 won't stay connected to wifi for a long period of time?

Hi Asdghyvbji!
I have an article for you that should be able to help you troubleshoot this issue:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
You may also need to see this article about wireless interference for further troubleshooting on this issue:
Wi-Fi and Bluetooth: Potential sources of wireless interference
http://support.apple.com/kb/ht1365
Thanks for coming to the Apple Support Communities!
Regards,
Braden

My iphone 4s and my ipad both will not stay connected to wifi since the latest update ios.6

my iphone will not stay connected to wifi since the ios 6.0 update

Hello DickChris,
The following article provides some useful troubleshooting steps and information that can help establish and stabilize Wi-Fi connections on your iPad.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Cheers,
Allen

IPhone 4S won't stay connected to wifi

iPhone 4S won't stay connected to wifi? Fix?

i have a similar problem except i've a 3GS. i took the phone to the "Genius Bar" and the "Geniuses" there did nothing more than clean out the lint that had accumulated over the past three years.
here's the link to my thread: https://discussions.apple.com/thread/3947285
I've done everything possible with the phone and my router at home (though, as you can tell from reading what i've done, anything related to my router at home is moot because th eissue persists anywhere i go...) all i can think is that it's a OS issue some how. I may try to wipe and install an older OS or jail break it to see what happens.
My bets are on what people have said to me though in passing: this is Apple's way of making people want to move onto the iPhive (name trademarked by me!) due to frustrations with their iPhour or iPhthree (that doesn't work so well does it...).

HT4623 My iPhone 3G will not stay connected to wifi

Can anyone tell me how to get my phone to stay connected to wifi?

Settings > General > Reset > Reset Network Settings.
Power cycle the router.

HT201274 iPhone 4s, but wifi option is greyed out. I want to erase all content and setting from my old 4s and it will not connect to the internet, because the cellular data is no longer connected, bought a iPhone 5c. how do I erase all on my 4s with no in

I have an iPhone 4s, but wifi the option is greyed out. The wifi stopped working on it months ago. Now I wanted to erase all content and setting from my old 4s and it will not connect to the internet, because the cellular data is no longer connected, since I bought a new iPhone 5c. I can't erase my phone by pluggin it into my Macbook Pro, since I can't disable the "Find my iPhone" App without internet. How do I erase all the data and setting on my 4s without connecting to the internet? It is running ios 7

See this https://answers.yahoo.com/question/index?qid=20131119125513AAtRloc
I just did it. To enter DFU mode, I had to use "method 3" on this post
http://thebigboss.org/guides-iphone-ipod-ipad/dfu-mode
Too bad my 4S is 2 years old. Wifi is dead. I had to upgrade to 5S, but 5S is soooooo much faster than 4S so it's kind of good outcome. Without the 4S breaking down, a stingy person like me would have never upgraded the phone.

IPhone won't Stay connected to Wifi, please help

i will connect to wifi, and everything will be ok when im on the phone. but when i lock it and set it down for awhile then go to unlock it the 3G is there and not the wifi symbol. i am wanting to know why that is. it hasn't done it before until now. i recenlty restored my phone because of some other issues my phone was having. those issues are fixed as far as i can tell. but this issue has just appeared. i have also been away from home so i am not on my home wifi, i am on my friends wifi. i feel as if my phone doing this that it is killing my battery alot faster then it should. so my question is why is it doing this? thanks for the help.

Jbtrey13 wrote:
i will connect to wifi, and everything will be ok when im on the phone. but when i lock it and set it down for awhile then go to unlock it the 3G is there and not the wifi symbol. i am wanting to know why that is.
It is doing this because this is the way iOS is designed to work. Turning off Wi-Fi when the device is asleep and not actively using the Wi-Fi saves battery life.
Now, if the device were streaming audio or doing something that would use the Wi-Fi and stay active when the device is put to sleep, the Wi-Fi will stay active as long as that apps/feature is still using the Wi-Fi.

My iPad wont stay connected to wifi, it connects for about a minute and then drops. Help...this has been going on for a month!, My iPad wont stay connected to wifi, it connects for about a minute and then drops. Help...this has been going on for a month!

Help my ipad will not stay connected to wifi for over a month! any suggestions?

try updating the firmware of your router to the latest

If I am connected to Wifi and send an iMessage to a party that is not connected to the Internet then he doesn't receive the message. How do I force my iPhone to send an SMS instead?

If I am connected to Wifi and send an iMessage to a party that is not connected to the Internet then he doesn't receive the message. How do I force my iPhone to send an SMS instead?

It is an interesting option but I am not sure how it works. I disconnected the other party Wifi and 3G on the iPhone, iPad and computer. I sent the iMessage 15 minutes ago and it doesn't give the small foot print "delivered" but equally said I didn't get the RED exclamation mark on the right hand side of the message in BLUE. So we know that the message was sent but not delivered. I don't seem to have the option of sending by SMS when I tap on the BLUE message and hold.

IPad 3 and iPhone 5 will not stay connected to wifi although I am close to router and have strong signal

iPad 3 and iPhone 5 will not stay connected to wifi although I am close to router and have strong signal. I have to keep joining the network or restarting devices or forgetting network and rejoining it. As a side note my 1st gen iPhone which I upgraded to iPhone 5 yesterday always stayed connected!

The steps to try would be to:
1. Restore the iPhone to Factory.
2. If that does not solve the problem replace the iPhone.
If Verizon is offering to replace the iPhone for free under warranty I would go with that option.

My MacBook Air is running very slowly and has difficulty staying connected to wifi networks.

Problem description:
My mac is running very slowly and I have difficulty staying connected to wifi networks. I have only used half of my hard drive. My computer was purchased in Canada, where I used it for over a year but now I am living in the US.
EtreCheck version: 2.1.5 (108)
Report generated January 11, 2015 at 5:56:14 PM MST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2011) (Verified)
MacBook Air - model: MacBookAir4,2
1 1.7 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en0: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:31:38
Disk Information: ℹ️
APPLE SSD SM128C disk0 : (121.33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.10 GB (59.92 GB free)
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Inc. FaceTime Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Internal Memory Card Reader
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Splashtop Streamer.app
[not loaded] com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.7) [Support]
[not loaded] com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.7) [Support]
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Support]
[not loaded] com.avatron.AVExFramebuffer (1.7 - SDK 10.8) [Support]
[not loaded] com.avatron.AVExVideo (1.7 - SDK 10.8) [Support]
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Support]
[not loaded] com.splashtop.streamer-for-root.plist [Support]
[loaded] com.splashtop.streamer-for-user.plist [Support]
[not loaded] com.teamviewer.teamviewer.plist [Support]
[not loaded] com.teamviewer.teamviewer_desktop.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[loaded] com.leapfrog.connect.authdaemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[running] com.splashtop.streamer-daemon.plist [Support]
[loaded] com.splashtop.streamer-srioframebuffer.plist [Support]
[not loaded] com.teamviewer.teamviewer_service.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[running] com.leapfrog.connect.monitor.plist [Support]
[loaded] com.splashtop.streamer-for-user.plist [Support]
User Login Items: ℹ️
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AirDisplayStatusItem Application (/Library/PreferencePanes/Air Display Preferences.prefPane/Contents/Resources/AirDisplayStatusItem.app)
Dropbox Application (/Applications/Dropbox.app)
ScreenCapture Application (/Library/PreferencePanes/Air Display Preferences.prefPane/Contents/Resources/ScreenCapture.app)
Google Drive Application (/Applications/Google Drive.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
WDQuickView Application (/Incompatible Software/WDQuickView.app)
Internet Plug-ins: ℹ️
NPDjVu: Version: 6.1.1 [Support]
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
Google Earth Web Plug-in: Version: 5.2 [Support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.3.5.4 [Support]
PrintDialogExt: Version: 6.1.1 [Support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 Cannot contact Adobe
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
DirectorShockwave: Version: 11.0.3r470 [Support]
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
3rd Party Preference Panes: ℹ️
Air Display Preferences [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      6% WindowServer
      0% fontd
      0% Dropbox
      0% Google Drive
      0% AppleSpell
Top Processes by Memory: ℹ️
236 MB Safari
150 MB com.apple.WebKit.WebContent
90 MB Google Drive
82 MB Dropbox
69 MB mds_stores
Virtual Memory Information: ℹ️
486 MB Free RAM
1.62 GB Active RAM
1.15 GB Inactive RAM
1.04 GB Wired RAM
1.85 GB Page-ins
41 KB Page-outs
Diagnostics Information: ℹ️
Jan 11, 2015, 05:30:50 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AirDisplayStatusItem_2015-01-1 1-173050_[redacted].crash
Jan 11, 2015, 05:25:11 PM Self test - passed

Thanks!
Here is the results from running EtreCheck while in safe mode. (I hope I understood your directions correctly to do just that).
EtreCheck version: 2.1.6 (109)
Report generated January 20, 2015 at 8:41:33 PM MST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
         MacBook Air (13-inch, Mid 2011) (Technical Specifications)
         MacBook Air - model: MacBookAir4,2
         1 1.7 GHz Intel Core i5 CPU: 2-core
         4 GB RAM Not upgradeable
                   BANK 0/DIMM0
                            2 GB DDR3 1333 MHz ok
                   BANK 1/DIMM0
                            2 GB DDR3 1333 MHz ok
         Bluetooth: Old - Handoff/Airdrop2 not supported
         Wireless: en0: 802.11 a/b/g/n
         Battery Health: Normal - Cycle count 377
Video Information: ℹ️
         Intel HD Graphics 3000 - VRAM: 384 MB
                   Color LCD 1440 x 900
System Software: ℹ️
         OS X 10.10.1 (14B25) - Time since boot: 0:4:59
Disk Information: ℹ️
         APPLE SSD SM128C disk0 : (121.33 GB)
                   EFI (disk0s1) <not mounted> : 210 MB
                   Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
                   Macintosh HD (disk1) / : 120.10 GB (59.56 GB free)
                            Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
         Apple Inc. FaceTime Camera (Built-in)
         Apple Inc. Apple Internal Keyboard / Trackpad
         Apple Inc. BRCM20702 Hub
                   Apple Inc. Bluetooth USB Host Controller
         Apple Internal Memory Card Reader
Thunderbolt Information: ℹ️
         Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
         Mac App Store and identified developers
Kernel Extensions: ℹ️
                                     /System/Library/Extensions
         [not loaded]        com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Support]
         [not loaded]        com.avatron.AVExFramebuffer (1.7 - SDK 10.8) [Support]
         [not loaded]        com.avatron.AVExVideo (1.7 - SDK 10.8) [Support]
Problem System Launch Daemons: ℹ️
         [failed]                 com.apple.ucupdate.plist [Details]
         [failed]                 com.apple.watchdogd.plist [Details]
Launch Agents: ℹ️
         [not loaded]        com.google.keystone.agent.plist [Support]
         [not loaded]        com.splashtop.streamer-for-root.plist [Support]
         [not loaded]        com.splashtop.streamer-for-user.plist [Support]
         [not loaded]        com.teamviewer.teamviewer.plist [Support]
         [not loaded]        com.teamviewer.teamviewer_desktop.plist [Support]
Launch Daemons: ℹ️
         [not loaded]        com.adobe.fpsaud.plist [Support]
         [not loaded]        com.google.keystone.daemon.plist [Support]
         [not loaded]        com.leapfrog.connect.authdaemon.plist [Support]
         [not loaded]        com.microsoft.office.licensing.helper.plist [Support]
         [not loaded]        com.splashtop.streamer-daemon.plist [Support]
         [not loaded]        com.splashtop.streamer-srioframebuffer.plist [Support]
         [not loaded]        com.teamviewer.teamviewer_service.plist [Support]
User Launch Agents: ℹ️
         [not loaded]        com.adobe.ARM.[...].plist [Support]
         [not loaded]        com.leapfrog.connect.monitor.plist [Support]
         [not loaded]        com.splashtop.streamer-for-user.plist [Support]
User Login Items: ℹ️
         iTunesHelper     Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
         AirDisplayStatusItem                   Application (/Library/PreferencePanes/Air Display Preferences.prefPane/Contents/Resources/AirDisplayStatusItem.app)
         Dropbox            Application (/Applications/Dropbox.app)
         ScreenCapture Application (/Library/PreferencePanes/Air Display Preferences.prefPane/Contents/Resources/ScreenCapture.app)
         Google Drive    Application (/Applications/Google Drive.app)
         Google Chrome                           Application Hidden (/Applications/Google Chrome.app)
         WDQuickView Application (/Incompatible Software/WDQuickView.app)
Internet Plug-ins: ℹ️
         NPDjVu: Version: 6.1.1 [Support]
         o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
         Google Earth Web Plug-in: Version: 5.2 [Support]
         Default Browser: Version: 600 - SDK 10.10
         Flip4Mac WMV Plugin: Version: 2.3.5.4 [Support]
         PrintDialogExt: Version: 6.1.1 [Support]
         AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
         FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]
         Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
         Flash Player: Version: 16.0.0.257 - SDK 10.6 Cannot contact Adobe
         QuickTime Plugin: Version: 7.7.3
         googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
         SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
         AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
         DirectorShockwave: Version: 11.0.3r470 [Support]
User internet Plug-ins: ℹ️
         CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
3rd Party Preference Panes: ℹ️
         Air Display Preferences [Support]
         Flash Player [Support]
         Flip4Mac WMV [Support]
Time Machine: ℹ️
         Time Machine not configured!
Top Processes by CPU: ℹ️
              4%        WindowServer
              0%        AppleSpell
              0%        notifyd
              0%        fontd
              0%        opendirectoryd
Top Processes by Memory: ℹ️
         241 MB             Safari
         168 MB              Finder
         129 MB              com.apple.WebKit.WebContent
         103 MB             WindowServer
         77 MB                CalendarAgent
Virtual Memory Information: ℹ️
         139 MB              Free RAM
         1.85 GB             Active RAM
         1.75 GB             Inactive RAM
         537 MB             Wired RAM
         810 MB             Page-ins
         164 KB               Page-outs
Diagnostics Information: ℹ️
         Jan 20, 2015, 08:37:12 PM        Self test - passed

IPad 2 wont stay connected to wifi after iOS 6 update

Since my latest update a few weeks ago, my ipad wont stay connected to wifi networks. Has anyone found a solution to this? Why would the latest update have impacted this function?

I tried the suggestion, from another post, to reset the network settings and that did not work.

TS1398 How do I stay connected to wifi and still maintain cellular data as well on ios6?

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