TS1398 i am unable to join my wifi network. it wont recognize my password and connect even though i know the password is correct

I just got an the new ipod touch and it won't recognize my password, Any suggestions?

Does the iPod connect to other networks?
Do other devices now connect?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Similar Messages

  • TS1398 On holiday in Spain, my phone wont connect to wi-fi at my friends apartement but connects to some wi-fi locations in the city. The rest it tells me that "Unable to connect" even though i know the password is correct and my ipad connects.

    On holiday in Spain, my phone wont connect to wi-fi at my friends apartment but connects to some wi-fi locations in the city. The rest tells me that " Unable to join the network" even though i know the password is correct and my ipad is connected.
    I have tried resetting network connections and switching on/off wi-fi, and also reset using home and top button, still nothing.

    Try going to the Wifi settings and clicking the little arrow next to your network, and click "forget this network" then try re-connecting. If that doesn't work, try going to settings-general-reset and clicking reset network settings. Also, make sure you have your network password correct if there is one.

  • My wife's i-pad 3 was just downloaded with iOS6 and we're unable to join our wifi network at home.  Can anyone help?

    My wife's i-pad 3 was just downloaded with the latest iOS6 and she's now unable to join our wifi network at home.  Can anyone help?

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • HT1695 unable to join any wifi network

    I am unable to join any wifi networks. Wifi is on, but the dial next to "choosing network" keeps spinning!! I can't access any wifi.

    iOS: Wi-Fi or Bluetooth settings grayed out or dim

  • Unable to join certain wifi networks

    I have a 64GB 5S on iOS 8.1 and over the past several months I've noticed that I can't join some wifi networks. I have no problem with the type that prompt for a password, but if there's a browser window opened and I have to agree to terms (usually seen on store networks like Publix, Lowe's, etc.) the page just won't load. So I'm now completely unable to join these networks. I usually get an error message eventually about the request timing out. I don't have issues with any other unauthenticated or simple password-protected networks.
    I've looked and I haven't seen anyone report quite this issue. I noticed it before the iOS 8 updates, so I don't think that's the culprit. I've tried turning the wifi off and on with no avail. I really hoping not to have to do a restore or anything like that on the off chance it will fix the issue, but at this point I'm open to suggestions.

    I'm guessing these retail establishments require a login page to access their Wi-Fi? For ones that require a login, if it does not open automatically, opening a new tab in Safari has always created the prompt for me. You can try some troubleshooting, but it appears this has been going on for some time. You can try going to Settings>General>Reset>Reset Network settings and see if that helps. If not, then you can try a restore, or make an appointment at the Genius Bar of the nearest Apple Store to have the hardware checked.

  • I have an iPhone4 that I just upgraded to iOS6 and now I am unable to join my wifi network.

    Every time I try to join, it automatically takes me to a page that at the top says "Log In", but it says that this page cannot be found. My only option is to click the cancel button in the upper right hand corner. Which then just makes it so that I have not joined my wifi.
    I have tried forgetting the network. restarting my phone, and then trying to rejoin the network. But that hasn't worked either.
    What can I do?

    Joel, that is correct...the Digital Milenium Copyright Act has been interpreted such that jailbreaking a smart phone is illegal as it is a copyright infringement punishable by a fine of $2,500 per phone for an individual or up to $500,000 for an organized jailbreaking activity.  This went into effect January 26, 2013.

  • Unable to join my wifi network

    It has been working good the last 10 months until this past week. The modem is working and my netgear router is working properly but my imac and my iPod touch cannot connect to my network.  I have even disabled the password to join still no luck. So far i have reloaded the router software and updated its firmware. Other people have tried to join my network with their devices and they are unable to join as well.Not sure what to do next can anyone help me out?
    Thanks,
    Tony

    If you have reset the router to its factory defaults and nothing can connect through it, then it's not working.

  • My new ipod is unable to join my wifi network in the initial setup and I cannot use it. What do I do?

    Please help

    Reset the iPod
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    then do the following before trying again
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
    - iOS: Recommended settings for Wi-Fi routers and access points
    It might be easier to setup via iTunes and then troubleshoot the wifi problem

  • I am having trouble connecting to wifi networks that are password secured, even though I know the passwords.

    hey guys,
    Ok so here is the problem. I am having trouble connecting to wifi networks that are password secured. I am able to connect to public wifi with no problem, but when networks have passwords on them I am unable to connect to them, and I know that passwords. I also know that i am putting the correct passwords in because I am able to connect to the networks on my computer. I have tried turning my phone off and then back on, turning the wifi off and then back on and even resetting my network passwords to no avail. The networks that are secure show up in the wifi list for networks but when I go to put the password in, it tells me "incorrect password for the network". It has never connected to it since the passwords have been put on it. I am out of ideas for trouble shooting. Can anyone else help?!

    Try a soft reset by holding in the power button and the home button in at the same time for about 15 seconds until the screen flashes and then goes completely black. Afterwards try and turn the phone back on and see if that works. Also you could try and reset the Network Settings by going to Settings--General--Reset--Reset Network Settings and see if that resolves your problems as well. If all else fails be sure and do a backup through ITunes and then try to restore the device. Hopefully all will be well now.

  • HT4199 unable to join my WiFi network

    On Feb. 27th i got a replacement phone and backup was done at store and from my computer but i'm unable to get WiFi from my network and everybody around me can. I read your tutorial but its complicated and i'v never before had to do that. Can u help or do i need to go back to the store.

    If you have reset the router to its factory defaults and nothing can connect through it, then it's not working.

  • HT201307 Unable to join my wifi network on my Iphone. My IPad is connected. Any suggestions?

    Unable to access my personal wifi on Iphone. My IPad is connected on my wifi. Any suggestions?

    Reboot your router to reset the app in it that assigns IP addresses. Remove all power from it for about 15 seconds to accomplish this.

  • TS1398 I am using the wifi network at home but every time I connect I have to put my password to the network. Is there a way to identify this wifi network on my iPad and once it detects it joins directly without having to put my password?????

    I am using the wifi network at home but every time I connect I have to my wifi password. Is there a way to have my wifi network per-identified on my iPad and once it's detected the iPad connects to it without having to put my password again???

    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
     Cheers, Tom

  • TS1398 Just got an ipad 4generation...I went to join my wifi network.  I tried a few times but the pass word I used didn't work.  I went to try another pass word and now I don't have the "join" option.  I've started over and still no "join" option.

    Just got an ipad.  I went to join my wifi network at home.  I tried a few times with a password that I thought was correct but it didn't work.  When I went to try another password it would no longer give me the "join" option.  The "join" option will no longer illuminate.

    Thanks!  Actually, by trying another wifi site we have here at home, I was able to give it another try.  For us though, it seems we have an internet problem unrelated to the ipad.  We'll have to figure that out.

  • I am unable to join my home network after updating my 3gs to ios 5.1

    I updated yesterday to ios 5.1 and now I am unable to join my home network. I have reset network connections, restarted, entered correct name and passwords and get the message "unable to join ____".  i didn't have this problem until the update. Any other suggestions?

    Try power-cycling your wireless router (unplg for 30 seconds, plug back in).  Here's a longer list of troubleshooting steps: http://support.apple.com/kb/TS1398.

  • I'm suddenly unable to join my Airport network with my PowerBook G4.  I am able to access my network with all of my other devices.  How can I once again establish access using my PowerBook G4.

    I'm suddenly unable to join my Airport network with my PowerBook G4.  I am able to access my network with all of my other devices.  How can I once again establish access using my PowerBook G4?

    Bruce777 solved this for me, thank you Bruce! My printer now works perfectly on my new wifi network!
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    - go to sys prefs > print scan > select your printer > options & supplies > show printer webpage > network info (check ssid and compare to wireless network test report)
    - try printing something to your printer.  It might take a little time the first print.

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