TS1398 I have home wifi on my iPhone 5 but sometimes cannot access internet. I have tried the troubleshooting hut still doesn't work

I get intermittent failure of home wifi. My iPhone 5 shows full wifi signal but I cannot connect to the internet. I just get a message saying " Safari could not open the page because the server stopped responding ". I do not have this problem with my iPad mini which is connected to the same router. I have used the apple troubleshooting guide but still cannot fix the problem. Does anyone else have the same problem?

If you have carefully follow ALL of the steps in that article, you are using a USB port directly on your computer and not a USB hub (don't use a front port on a tower or desktop either, as they are an internal hub) and you installed iTunes correctly using an Administrator ID and you have tried disabling your antivirus and firewall then there is no hope of it ever working. Look at the tip again, and go through it carefully, not skipping any steps.
Note, BTW, that an iPhone will not show up on a computer, only in iTunes. If there are photos in the Camera Roll then it will appear in Windows as a digital camera only.

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ICloud works on my iPhone but I cannot access my mail from my macbook.

iCloud works on my iPhone but I cannot access my mail from my macbook. I keep getting a server error message;
There may be a problem with the mail server or network. Verify the settings for account “iCloud” or try again.
The server returned the error: The iCloud IMAP server “p03-imap.mail.me.com” doesn’t support External (TLS client Certificate) authentication. Verify your account settings and try again.
I've done everything possible and nothing seems to work. Any suggestions.?????

Have you tried to completely sign out of iCloud and then adding it back again? By the way, a software update to the latest version of OSX could also help to fix it (think about it, because Mavericks is a free upgrade).

I am suddenly unable to update or download apps on my iphone 3G. It says "the download will be available after you log in to itunes from your computer." I never had to do that before. Even when I do log in from the computer, it still doesn't work.

I am suddenly unable to update or download apps on my iphone 3G. It says "the download will be available after you log in to itunes from your computer." I never had to do that before. Even when I do log in from the computer, the download still doesn't work. So what's going on? Why would I need to go the computer to download an app to my phone? That defeats the whole purpose of having the phone, which is to do stuff when you are not at the computer!@!@ Any help greatly appreciated. Thanks.

- Try a reset. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset network settings: Settings>General>Reset>Reset Nework Settings. You will have rejoin networks
- Go to Settings>Store and sign out of account and sign back ino
Do you have a very slow wif connection on the iPod?
Have you tied connecting to another network?

I have 4 emails in junk folder, but I cannot access them, all i get is a "no message " sign

I have four messages in my junk folder but I cannot access them, when i click
on the folder I get "No message selected"
Help

You will need to erase the HDD and start over by reinstalling the OS and setting the Mac up as a new one with your own Apple ID.
Linc gives you a few options how;
https://discussions.apple.com/message/25672158

I have been trying to reduce the file size of a pdf document. I have found an article called "Optimizer" but I cannot access it. Maybe I do not have acces to this or I am doing something wrong. I have a PDF document that is 4,036kb and it needs to be s

I have a file that is 4,036kb and it needs to be less than 3MB. I read some articles about file optimizer; but I cannot find any way to access it nor do I know if it is possible. Can someone please help???

"Optimizer" is a feature available in Acrobat Pro.
Be well...

My email account was hacked so I had to change the accoun I neMy email ed to change my iCloud account from my old email to my new email on my iPhone but i cannot access my old account. I can't delete iCloud from my phone because i don't have the password.

I am trying to change my icloud account information on my iphone. I tried deleting the old account but couldnt because i dont have the password for the old account. My previous Apple ID account email address was hacked and they changed my password. I went to iForgot but they cant send the password to me via email because that account is disabled. I cant go through the security questions becuase whoever hacked my email changed my account info too. I dont know what to do.

Try to contact Apple Customer Support.

HT4557 I have music on my second Iphone, but when I hook myphone to my computer the library is empty even though there is music on the phone. When I try to add music to the phone I et an errror message that says it can not be moved because the phone can

I can not manage music on an additional device. Thephone has music from my library on it. But when I connect the phone to my computer it shows there is nothing on the phone. When I gry to add a song, I get an error message that says can not be copied to IPhone Helen(name of the phone) because it can not be found, even though it shows on the coputer

See this excellent user tip from another forum member turingtest2 outlining the different methods and software available to help you copy content from your iPod back to your new Mac and into iTunes.
Recovering your iTunes library from your iPod or iOS device
Then proceed to do the Erase and Sync or restore the device.
B-rock

Added another iCloud account to iPhone 5 now cannot access internet or email

I have just purchased an iPhone 5 for my wife. When I set up I used my iCloud account. This morning I added a new iCloud account for her. Her iCloud account does not appear on the phone and now she cannot get on the internet or get mail. She gets two error messages every time she tries to get mail or search the internet . The messages read: cannot get mail the connection to server failed and the other message is the mail server "pop3.live.con" is not responding. Verify that you have correct account info in mail setting.
Everything was working fine until I set up the additional iCloud account on her phone. Any help you could offer will be greatly appreciated. Thank you.

Hey there Rampphil,
Thank you for using Apple Support Communities.
It sounds like the network connection from the phone to the internet is not working correctly.
This is where I would recommend starting your troubleshooting:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
Update your device to the latest version of software.
Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
If that doesnt resolve the issue, I would next try this section from down toward the bottom:
Unable to access the Internet while connected to Wi-Fi
If you're using a public or commercial network, you may need to log in or subscribe.
Check to see if you have a self-assigned IP address:
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap .
If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
If they do not, consult with your network administrator or ISP for further assistance.
If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
Take care,
Sterling

I am trying to restore my iphone but i cannot access icloud to turn off find my iphone,what do i do?

help

You'll have to access icloud.com on a non-ios device and remove the phone from your account. If only iOS devices are available you would have to download the Find my iPhone App to do this.
Instructions at http://support.apple.com/kb/ph2702

HT1349 Seriel no DM*******FHW Apple I-pad Tablet, Purchased by me 2/2/12 from John Lewis, paid seperatly to have it set up in store, but now cannot access. Have typed in password several times but not sure how to enter it? Subsquently its now on extended

Have purchased above from John Lewis Cheadle 02/02/12, including in purchase price was set up charges.
Didnt appear a problem until this morning when attempting to 1st time use
Simple but true, have attempted to enter password as instructed but where/how do I enter?
After several attempts and failed it now is extending next attempts by 10 minutes, 15 minutes, and so on
Simple explanation Im sure, please advise
Thank you
Terry Matthews
<Serial Number Edited by Host>

Your description of who you purchased your ipad from seems unnecessary to solve the problem you are having. The password is entered on the lock screen. After a certain number of unsuccessful tries (maybe 10?) you'll be locked out. You'll have to restore the iPad. Since it sounds like you havent really used it, this shouldn't be a problem. Do you know how to do this?

I have an apple ID that I can't get to stop popping up and the 'forgot password' option doesn't work! FRUSTRATED with iTunes

I go into the old email account (that I don't use anymore) to see if it sends me a new password and it hasn't but I have it listed as the primary email/Apple ID for an account and I can't remember the password for it, but I can't get a new one. SOOOOOOO FRUSTRATED. Why can't I merge accounts and drop an old user name. Help!!

iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

Just bought a Bluetooth headset second hand it comes with a transmitter that plugs into the iPhone but as my phone is a 5 will the Lightning to 30 pin adaptor work?

II've just bought a second hand Bluetooth headset which comes with a separate transmitter that plugs into the base of the phone. However it has a 30 pin connection and as my iphone is 5 I need an adaptor,
MY question is, will the Lightning to 30 pin Apple adaptor (£25.00), do the trick?

Hi biggles83,
Your iPhone 5 has Bluetooth available without using an external transmitter - see its specifications page -
iPhone 5 - Technical Specifications
http://support.apple.com/kb/SP655
So you can set up the headset using the methods described on this page -
iOS: Third-party Bluetooth accessories
http://support.apple.com/kb/HT1664
Thanks for using Apple Support Communities.
Best,
Brett L

I have downloaded Java but it does not show up in plug ins nor does it run. Any idea why? Using Win 8 consumerpreview. Tried re installing FF, still doesn't work - does work in IE

the question is pretty much complete.

Did you download and install the 64 bit version of Java, or the 32 bit? Firefox is a 32 bit browser, which means it needs to 32 bit Java. [http://javadl.sun.com/webapps/download/AutoDL?BundleId=61043 http://javadl.sun.com/webapps/download/AutoDL?BundleId=61043] for Java 6, [http://download.oracle.com/otn-pub/java/jdk/7u3-b05/jre-7u3-windows-i586.exe http://download.oracle.com/otn-pub/java/jdk/7u3-b05/jre-7u3-windows-i586.exe] for Java 7

My iphone will no longer connect to my home wifi. it recognises it, but the searching cirlce is constant next to network name. there are three laptops and another iphone on the same wifi that have no issues. i have reset network settings

my iphone will no longer connect to my home wifi. it recognises it, but the searching cirlce is constant next to network name. there are three laptops and another iphone on the same wifi that have no connectivity issues. i have reset the network settings but that did not help. the issue started last week when the second iphone was introduced to the house, could this be the cause?

No.
Any problem connecting your iPhone to any other wi-fi network besides your own?

Help... Have ate in living room & bedroom & I could works fine on iPhone4 as well as ipad2 wifi. I have home sharing enabled on all but when I rented a movie it was all good & charged but the download took over 24 hours & only in the bedroom.... Please he

Help... Have ate in living room & bedroom & I could works fine on iPhone4 as well as ipad2 wifi. I have home sharing enabled on all but when I rented a movie it was all good & charged but the download took over 24 hours & only in the bedroom.... Please help

The remote app can either automatically find libraries available on a network (with home sharing available) or if you haven't got home sharing enabled, you can manually pair an itunes library with the remote app (using a number that is generated by the app and then typed into the itunes library).
That is why I am so confused, as it seems to be the home sharing that is the problem!

TS1398 I have home wifi on my iPhone 5 but sometimes cannot access internet. I have tried the troubleshooting hut still doesn't work

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