TS1398 iphone 5 wifi

my mums new iPhone 5 is having troubles connecting to the Wi-Fi which has had no problems in the past. she got it for her birthday and this issue is distorting her true view of Apple products. please help me resolve this!

friend explained cannot use finger nails to enter items have to use finger tips so not all values were entered properly.  Wasn't aware iphone key pad has some sort of sensor.
thanks!

Similar Messages

  • TS1398 Iphone 5 Wifi not working

    Hi Apple .
         My wifi not working ...i have already try reset network it seem the same .... sometime i only able to use for few hours after that my wifi not working anymore and sometime event i have to shut down my iphone for wifi connection . Now it become more worst sometime i unable to turn on my wifi .... pls email me for solution . I purchase my iphone from Apple Store online from malaysia but currently im working at oversea . Can i get warranty at Taiwan ?

    The iPhone warranty is not international.  Apple will only honor the warranty in the country where the iPhone was sold.
    If your WiFi connections button in Settings is greyed out, see http://support.apple.com/kb/TS1559 and if you want to Troubleshoot, and can access the router, http://support.apple.com/kb/TS1398 those may help but you probably need to have the iPhone tested by an Apple technician.

  • TS1398 iphone 5s  wifi is **** slow since I updated it to ios 8.0.2

    iphone 5s  wifi is **** slow since I updated it to ios 8.0.2
    It isn't my router because my laptop and PC are fine.
    my wifi is working fine even on Samsung Galaxy s3. I am able to stream movie on you tube on S3 but not on Iphone 5s.
    even whats up messages take long to download on iphone 5s.
    I have tried the following on the devices and nothing has changed!
    Turn Wifi on and off
    Forget Wifi network add again
    Reset Network Settings
    Erase all content and restore from iTunes backup
    Erase all content and restore as a new device- it will not let me do this! It keeps saying service isn't available
    Change the network type to WPA Personal or Mixed WPA2/WPA -PSK. Rebooted router.
    I am frustrated beyond belief! I shouldn't even have to try all these things and I'm even more frustrated the only way I can use my devices is by pulling from my Verizon cellular hotspot and use my data!
    This needs to get fixed ASAP!

    iphone5s wifi is **** slow since I updated it to ios 8.0.2  It isn'tmy router because my laptop and PC
    are fine.my wifi is working fine even on Samsung Galaxy s3. I am able to stream
    movie on youtube on S3 but not on Iphone 5s.
    even whats upmessages take long to download on iphone 5s. 
    I havet ried the following on the devices and nothing has changed!
    Turned Wifi on and off
    Forget Wifi network add again
    Reset Network Settings
    Erase all content and restore from iTunes backup
    Erase all content and restore as a new device
    Changed the network type to WPA in my router to Personal or MixedWPA2/WPA -PSK. Rebooted router.
    I amfrustratedbeyond belief! I shouldn't even have to try all these things and I'm
    even more frustrated the only way I can use my devices is by pulling from my
    Airtel cellular hotspot and use my data!
    This needs to get fixed ASAP!

  • TS1398 iphone 3gs wifi grayed out and wont turn on plus Bluetooth in continuous search mode

    iphone 3gs wifi is grayed out and will not turn on, plus bluetooth is in contiuous search mode, please help, I have tried everything thats suggested online, nothing works.

    iOS: Wi-Fi or Bluetooth settings grayed out or dim - Support - Apple

  • TS1398 iPhones drop wifi even with full strength signal.

    I am running ios 6.0.1 I have a  Duel band wifi 2.4 and 5. Iphones drop wifi regularly. I can get back on wifi by going to settings, shut off wifi then turn it back on.  But that is not the point.  Why does it drop?  iPads connected  on the 5 band work fine.  . All was fine with iOS 5. Does any one know why?    The fix??

    I can relate to this problem but with a twist. I bought 2 (32gig) ipod touches last week and have a strange problem with the wif fi dropping out. One of the ipod's works perfectly with great range and little drop out, the other identical ipod touch continuously drops the wireless signal and I keep having to log on constantly, which is a real pain as I am using the ipod for home automation and media control. Wondering whether to take it back for replacement. Has anyone any ideas here please ?
    Graham

  • TS1398 Iphone 4s Wifi Problem

    I have been stuck without Wifi for 4 months because my Iphone 4s is not able to locate any near by network. It had just stopped working one day while I was on it and I have restored it and rested it, nothing is working help????????????

    If you have restored to factory settings and issue remains book an appointment at an Apple Retail Store to have the iPhone evaluated.

  • TS1398 My iPhone's wifi connection is slow compared to my other devices at home.

    My iPhone's wifi connection is slow compared to my other devices in my house. I'm ranging from 2-3.5 Mbps on the iPhone while my other devices are getting speeds of 35-40 Mbps. I'm right next to my AirPort Extreme ac. I've tried resetting every possible device. I've done a reset of my phone ( no data lost). Any suggestions?

    Remove all power from the router for about 15 seconds. If that doesn't fix it check if you have MAC filtering enabled on the router. If you do the iPhone needs to be added to the Allowed list.

  • TS1398 my Ipad 2 will work on wi-fi when I set up a hot spot on my iPhone but not the wireless in my house.  My iPhone, my wife's iPhone and iPad all work on the home wi-fi.  Just not my iPad.

    My iPad2 will not work on my home wi-fi.  My iPhone, my wife's iPhone and iPad all work just not my iPad.  It will however work when I set up a hot spot on my iPhone.  Any ideas?

    Try restarting your WiFi router by removing power for 30 seconds.
    On your iPad use Settings > General > Reset > Reset network settings
    If you need more help please give the make, model and version of the WiFi router that you are using.
    Does your router have the latest firmware from the manufacturer installed?
    What IOS levels are in use on your various iDevices?

  • Is there any problems in iphone 5 wifi? others connecting but mine is not.. sometimes depends on distance!

    is there any problems in iphone 5 wifi? others connecting but mine is not.. sometimes depends on distance! help pls

    Hello Angelver22,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    Unable to connect to a Wi-Fi network
    Verify that you're attempting to connect to your desired Wi-Fi network.
    Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
    Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
    previously connected Wi-Fi networks and passwords
    recently used Bluetooth accessories
    VPN and APN settings
    Have a nice day,
    Mario

  • IPhone 4s wifi problem, I tried all the posibilities to fix the wifi, but still same. Please help to fix the 4s wifi. thanks

    iPhone 4s Wifi problem, After using the device of 7 month. wifi is not working. BEFORE WAS WORKING FINE and now wifi is not able to identify. I tried all the possibilities to fix the wifi, such as resetting network, restart the phone, restore from iTune and setup as new phone, but the problem remain same. turning on the wifi can't recognise any network. any other idiea to fix the wifi of iPhone. Thanks

    Hello Mohunkrisna,
    Welcome to the Apple Support Communities. If you are having issues with the your iPhone not connecting to Wi-Fi networks, the following will provide some assistance. Now you have done most of the troubleshooting, but there are a few more steps to try in the article.
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    Regards,
    -Norm G.

  • What happens to my Iphone 5 WIFI, doesnt work no matter what. All my apple stuff was works perfect with my router but my new Iphone 5 dont. I reestarted the router and nothin, I reset the settind in the phone and nothing. Any help?

    I  have no way to make my iphone 5 wifi work, any help???

    Follow the steps in the article below:
    http://support.apple.com/kb/ts1398
    Hope this helps

  • Why does my iphone loss WIFI connection when I leave the room? When other mobile devices stay connected?

    Why does my IPhone loss WIFI connection when I leave the room? When other mobile devices stay connected?
    I can not send text messages to other IPhones if I do not have wifi or 3G on, the texts are sent as emails.

    Hey Linders1987,
    Welcome to the Apple Support Communities! I understand that you are experiencing issues with Wi-Fi on your iPhone 5. The following resource may provide a solution:
    iOS: Troubleshooting Wi-Fi networks and connections - Apple Support
    http://support.apple.com/en-us/TS1398
    Wi-Fi disconnects or signal strength is less than expected
    Move closer to the Wi-Fi router (access point).
    Check for sources of potential interference.
    Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
    Note: This will reset all network settings including
    - previously connected Wi-Fi networks and passwords
    - recently used Bluetooth accessories
    - VPN and APN settings
    Thanks,
    Matt M.

  • Upload multiple files to iphone via wifi - completely freeze

    Hi,
    I upload files to iphone via wifi and air sharing app a lot. Just connect with finder and drag&drop files one at a time and everything is fine, but when you select more files and try to copy them to iphone together Leopard completely freeze. Totally. You cannot force quit finder, cannot run activity monitor, cannot kill finder in terminal or even restart the computer. Just shut down with holding the power button...
    What's wrong? :/
    (sorry for english;)

    when i had around 50 reports to move from local to server , best idea is to a )  place all your reports in C:\..\My Documents\PC_NW\..domain1..\..username..\AppInfo\..appsetname..\..application..\eExcel\Reports  (local folder ) 
    b)  open BPC excel -> etools-> Save Dynamic templates -> reports
    c) Select Local folder select all the files you want to copy ,and right click copy
    d) Select Company folder paste files

  • Can someone help me with backing up my iphone over wifi then restoring it?

    basically i wanted to download the new ios 8 on my iphone 5c, i did not have enough memory and was unable to get onto a laptop/pc. i went onto settings>icloud>storage&backup>back up over wifi. i enable back up over wifi so when connected to wifi it will automatically back up, anyway after enabling this i pressed back up now and it backed my iphone up. i then started to delete apps and PHOTOS to get enough space, i then was able to get onto a laptop and tried to restore my iphone but it would not let me . it said i had to download ios 8 first then it would restore my device so i tried this and it will not download the new update, i still dont have enough memory to download the update but i do not want to delete more photos if i will be un able to get them back.
    basically if i delete more photos to make enough space for ios 8, and then restore my iphone will i get all of the photos, apps and games i had before i started to delete them (baring in mind i did back up my iphone over wifi)
    please help getting very worried over this, thanks

    basically i wanted to download the new ios 8 on my iphone 5c, i did not have enough memory and was unable to get onto a laptop/pc. i went onto settings>icloud>storage&backup>back up over wifi. i enable back up over wifi so when connected to wifi it will automatically back up, anyway after enabling this i pressed back up now and it backed my iphone up. i then started to delete apps and PHOTOS to get enough space, i then was able to get onto a laptop and tried to restore my iphone but it would not let me . it said i had to download ios 8 first then it would restore my device so i tried this and it will not download the new update, i still dont have enough memory to download the update but i do not want to delete more photos if i will be un able to get them back.
    basically if i delete more photos to make enough space for ios 8, and then restore my iphone will i get all of the photos, apps and games i had before i started to delete them (baring in mind i did back up my iphone over wifi)
    please help getting very worried over this, thanks

  • How to change apple id on iPhone. Wife and I have same apple ID.  Get each others iMessages. want to put her on another cloud with different id.

    How to change apple id on iPhone? Wife and I have same apple ID which causes me to get her iMessages instead of her. I also get all her pics on my phone and I don't want them.  We need to change her apple ID without causing my ID and cloud to be closed.

    Have her create a new ID.   Here:  https://appleid.apple.com/
    Have her log out of iMessage/Facetime/iCloud on her device.   Now have her use the new ID she has created.
    That should keep the 2 of you separated, except for iTunes purchases.   You can share that ID in a family up to 5 devices.

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