TS1398 My iPad & iPhone won't connect to iTunes store.... it worked just fine earlier today... but not now. Nothing has changed. I've gone through all of Apples suggested troubleshooting guides but it still won't work! Help?
My iPad & iPhone won't connect to iTunes store.... it worked just fine earlier today... but not now.
My daughter also has an iPad and an iPhone and these too won't connect either (use the same iTunes account)
Nothing has changed since this morning, I've gone through all of Apples suggested troubleshooting guides but it still won't work!
Help?
p.s. I just signed out of my apple id on daughters iPad and tried to create a new apple ID and still got the message CANNOT CONNECT TO ITUNES STORE......
so is this a problem with apple rather than my devices? Just seems weird that all our apple devices are doing this this afternoon when they were just fine this morning.......
P.P.S Just got a text from a friend with iphone and ipad......they are having same issue so at least I know it's not just me, so what's going on here APPLE?????
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1. Contacted iTunes store support
2. Followed their instructions and replyed with the following info:
An order number from one of my purchases
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http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
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Hello, I have iTunes 10.7 and it won't sync my iPhone 4, it gets stuck at step 2 "making backup", it also does not connect to iTunes store, it keeps rolling "accessing iTunes Store" and nothing happens, I checked the diangostics options, it says "Internet connection verified" and "Secure link to iTunes failed".
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Attached a screenshot of the diagnostics result:
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Microsoft Windows Vista Business Edition Service Pack 2 (Build 6002)
Hewlett-Packard HP Compaq 6710b (GF938AT#ABA)
iTunes 10.7.0.21
QuickTime 7.7.2
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0020A8FC0930EFD0
Current user is an administrator.
The current local date and time is 2012-10-08 16:04:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: eab554cbf76eb2e2ec28e21a578ba0f3
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {B602C183-338A-4993-9F30-1A0C6B9F6D2F}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.2.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Mon Oct 08 15:58:39 2012
Lease Expires: Tue Oct 09 15:58:39 2012
DNS Servers: 192.168.2.1
Adapter Name: {DBB9A141-05A5-4803-822E-B75F41D89847}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970
Lease Expires: Thu Jan 01 02:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
Please help, thanks.Man! thank you so much! After applying that command the problem completely disappeared and now iTunes is working perfectly! I really don't know how to thank you! I have been suffering from this problem since more than a month ago, I even bought new albums and couldn't sync them to my iPhone!
Not only that, I had also other issues with iTunes like when Windows starts up the "Apple Mobile Device Service" always occupies %50 of the CPU usage, that issue has been resolved also.
I also had problems with Google Chrome, Google Chrome was not able to open a lot of pages i.e. hotmail.com, 9gag, and sometimes YouTube, but now it's working perfectly! Seriously what kind of magice command is that?!
But I also was able to recognize what was causing the problem, I'm using the program "Internet Download Manager 5.19", and after I applied that command and restarted my computer, this window appeared:
First I clicked "Yes" and it asked to reboot the system, after rebooting, all the old problems were back, so I recognized that IDM is what was causing the problem, so I applied the command once again, restarted my computer, and this time I clicked "No" to this window, and now everything is working just fine.
Thank you very much for your help, you saved my life!
Cheers -
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