TS1398 My iPhone 4 won't connect to my home WiFi, but all my other devices are connecting to it just fine. Please help!
Hey everyone, I have been having this problem for about a day or two now. I have an iPhone 4, and have iOS 7.1.2. Basically, my iPhone will connect to my home WiFi sometimes, but it randomly loses connection and won't connect for hours upon hours. I have tried turning it on and off multiple times as well as resetting the network settings. I know that it is not my network's problem because a member of my family has an iPhone 5S, and it works fine with the WiFi, along with all of my other devices. This issue is getting very annoying as I don't like to use my cellular data at home since it is limited. Please help me!!
Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.
What happens when it fail to connect?
----- Does the iOS device see the network?
----- Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Similar Messages
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I have just updated the i06 software for my iPad and it will not connect to my home wifi network - all my other devices are able to connect to my wifi network.
I have attempted all troubleshooting actions suggested and nothing has worked. I have restored my iPad network and factory settings - Please help - this is frustrating meyou have to set up your router to solve th problem. first find and write down the ipad mac address.
then log on to your router using your laptop or any device that can connect to router at 192.168.0.1 in your web browser. please check out my posting about how to resolve the wifi connection problem.
i think the ios6 update has reset the networking but if you set up the router then you should not have the same problem any more. -
Upgraded to Maverick. Now cannot connect to wifi. All my other devices will connect. Have rest wireless hot spot switch and cable modem. Other devices still connect but MacPro does not. MacPro wireless is self assigning an IP address blocking access. It will connect if I connect to my iPhone hot spot via wifi. Any ideas?
If you follow this video you'll see how to delete your WiFi AP from the OS, this will allow you to select it again which I feel will correct your problem.
https://app.box.com/s/fe7v7h7kywjr23spumqp -
My iPod touch 4g has stopped connecting to the wifi yet all my other devices are fine?
My iPod 4g hasn't been connecting to the wifi here since last night. It gets up to the point where the little wifi sign next to the server name becomes blue but then the tick never comes up next to the name to verify the connection. I have tried restarting my iPod multiple times, resetting network settings, turning wifi on and off and turning iPod on and off but nothing seems to be working... Anyone got any ideas as to why this might be happening and how to resolve it?
Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Restored Ipod will not connect to Wifi but all the other devices in my house do.
I restored one day to factory setting cause i wanted to delete all my junk and so when i got home it would not connect to wifi. Before I restored the wifi my ipod worked fine but now i cann't connect. Please help me I have tried everything and am getting really frustrated.
Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
IPhone won't connect to my home wifi but iPad and Mac work. Help!?!?
iPhone won't connect to my home wifi but iPad and Mac work. Help!?!?
Unplug it from power, wait 30 seconds, plug it back in. Wait 1 minute. Try to connect.
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My iphone wont connect to my home wifi even though it says it is. My iPad works fine on the same setting. Confused?
What is the iOS of the iPad, and what is the iOS of the iPhone 5?
Also, have you tried this article: http://support.apple.com/kb/TS1398 ? -
I have two children each with an ipod which has FaceTime - I have the iphone 4s with FaceTime. All of these devices are connected to itunes through the one account. How do I set up the FaceTime on the two ipods so as it doesn't ring both of them?
I started to do that then it said that this will become their apple I.D or similar and then I thought that will disconnect them from the same iTunes? I want them still on my iTunes as they are only young (8 and 10)? Or have I got this all wrong and even if I do set them up with a different e-mail will they still be on my itunes? For example if they want to purchase an App will it still go through my account even if they use their ipod?
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I did everything the article suggests. And for my macbook pro it works perfectly. But all the other devices (iphone 5, 4, Macbook Air) can't connect to the network. Anybody any idea's?
Try resetting your modem. Power it down. Wait a moment, then power it up again. While it resets, do not change what is connected to it.
In another, though unrelated article, Apple recommends the following:
If you have configured your Wi-Fi base stations in the past, it may be helpful to do a factory default reset of each Wi-Fi base station that will be part of the wireless extended network before you begin.
This step really ought not be considered optional for the configuration you propose. If the problem persists after resetting your modem, reset everything else too. -
Everything I own (iPad, iPhone, mac) is set up on wi-fi. when i bring my work computer home (dell laptop), I cannot get it to keep the connection in a different room. All my other devices work.... does anybody know what i am doing wrong? please help!
Windows drivers for Intel wireless cards are known problematic.. If you have plenty of signal and it still cannot keep or hold the connection the issue can simply be the type of wireless.
Another problem is using names that windows does not easily handle.
eg If you set the TC using apple names, like
Fred Blog's Airport Time Capsule wireless24ad12
Then to windows this is too long.. it has spaces and it has illegal character.
Change all names on the TC to suit windows. Short, no spaces and pure alphanumeric.
Also security must be suitable.. I have no idea how old or what OS your dell is, but if you still have issues.. pull off the security on the TC for a test.. if the computer suddenly works, it is not compatible with WPA2 AES. Make sure you also use a password that is mix upper and lower case plus numbers.. avoid special characters and make it 10-20 characters long say.. it is not required to be more than that unless you are paranoid. -
I cannot connect to iTunes store but all other devices are connecting to wifi and working great in household???
It has been saying this message for weeks so I don't think it's that iTunes is down...thank you though! I have 3 iPads, I phone, and iPod that I cannot connect to iTunes on and am beyond frustrated -ready to return items at this point...
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My imac has suddenly stopped connecting to the internet through my wifi network if I restart the machine it finds the network for a minute or 2 and then stops working and cant find any wifi networks, other devices are connecting with no problems. Any suggestions please
Try posting in the iMac forum. This is the iPod touch forum.
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My iPad doesn't connect to my home WiFi; but my Toshiba Laptop does?
can any one help with my WiFi problem. My iPad doesn't connect to my home WiFi; but my Toshiba Laptop does? and my iPad works in other places but not at home????
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
My iPhone5S will no longer connect to my home wifi but others do.
My iPhone5S will no longer connect to my home wifi but others do. Mine will connect to other networks. I have rebooted the router and the phone, reset Network Settings, deleted the wifi network and reinstated it. Can anyone please help?
Good day Telbuoy,
Thank you for contributing to the Apple Support Communities.
It sounds like your iPhone 5s is not connecting to your home Wi-Fi network. You've done a good job of isolating this behavior to your iPhone and home Wi-Fi router.
There are a few more steps that I'd suggest trying next:
Make sure your iPhone is updated to the latest iOS version using the steps in Update the iOS software on your iPhone, iPad, and iPod touch.
Make sure your router is using the settings in Recommended settings for Wi-Fi routers and access points.
Update your Wi-Fi router with the latest firmware and make sure the router supports your Apple product. For more information, contact the manufacturer of your router. (from If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network)
Best Regards,
Jeremy -
My MacBook Pro will not connect to my home wifi but will connect everywhere else. My other Apple devices (I-pad, I-touch, another MacBook Pro) connect to the router without problems. It was working fine but all of a sudden stopped working.Thanks!
try this.
get back into your router's settings and start deleting devices that are not connected to your router.
you can also delete the ones that are connected - they'll connect again.
on the DHCP side of it, increase the amount of users that can connect/log in to your router.
see if that sorts it out for you.
good luck.
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