TS1398 my iphone is not connecting to the internet

My iphone 5 is not connecting to the internet or any form of wifi.

Try following this article: Troubleshooting wifi connections http://support.apple.com/kb/TS1398?viewlocale=en_US
If that doesn't work, you have the option to back up and restore to factory settings, then testing the connection. But before doing that troubleshoot your router.
Contact your service provider and shown them this article for recommended settings. >> http://support.apple.com/kb/HT4199?viewlocale=en_US
Hope this helps.

Similar Messages

  • IPhone 4: Safari cannot open the page because your iPhone is not connected to the internet

    iPhone 4: Safari cannot open the page because your iPhone is not connected to the internet. Any thoughts? I've trid network reset and hard reset...nothing. Can make calls but no internet, mail or apps work.

    do you have cellular data? you should call your phone carrier and ask them.

  • HT4436 how to deal with a switched off lost Iphone or not connected to the internet?

    i lost my i phone 4 but the person who took it switched it off and he didn't connect it to the internet that's what Find my I phone app showes me so if there any way that i can protect my data if the phone is not connected to the internet ?

    JamesBJames wrote:
    Just wondering about my options here.
    I purchased an LG enV® TOUCH in the middle of July 2010.  Today, I think I lost it somewhere on the college campus I attend.  My friend sent a text message to my number with contact information, and I sent another one through MyVerizon, so I'm hoping the person who finds it is... reputable and can return it.
    Provided that's not the case, however, what can I do?  Do I go ahead and suspend the phone's service now, or do I wait and hope that someone nice gives it back?
    I am not aware of any warranties on my phone.  I think I apply for the whole Certified Pre-Owned Replacement Device thing since it's A) the first time this has happened and B) within the period of not having happened in 12 months.  However, I'm a little unclear on what this entails.  Do I have to buy a new plan at full price?  A new phone at full price?  Does the latter depend on things -- i.e., is it possibile to get a replacement phone at no cost, even if it's... uh... less than adequate?
    Just trying to clear up a few things.  Many thanks to the person who can help!
    Tyler
    Thank you for the great input Jjcagl2030!
    In addition, if you have phone protection (insurance) for your phone, you can file a claim for an insurance replacement at the link below:
    www.phoneclaim.com/verizon
    If you do not have insurance, you can find more details about our Certified Pre-Owned equipment program at the link below:
    http://support.vzw.com/information/cpo_replacement.html

  • My iPhone will not connect to the internet at my Airport Extreme station

    Yesterday I updated my Aiport Extrems firmware, all configuration is the same as before, and all my macs connects fine to internet.My iPhone connect fine to the network, but will not connetc to the internet. In my neighbours network there is no problems with internet connection.
    It is weard that an Apple product no more fit to another Apple product...or what?
    Does anyone have a solution?

    Sorry, I found the error, FIXED

  • My macbook pro and iphone will not connect to the internet

    For three days my macbook and Iiphone have not been able to connect to the internet.The macbook says the wifi is connected with a green light, but when I open google chrome and attempt to go on any website it says "This webpage is not available." I have tried everything including restarting the computer, restarting the router/modem and deleting/re-adding wifi to the networks list. the iphone says that the internet is connected but when I go to use an app like FAcebook it says that there is a network error. I have even called our service provider about this. The imac in our home has no problem connecting to the internet. Any ideas on what is going on?

    Run the Network Diagnostics assistant. How far do you get?

  • My iPhone 4S will not connect to the internet properly. It says that it is connected, the App Store won't load apps and I can't get on my face book app. I have tried wifi and my cellular data, neither work. What are some ways to fix this?

    My iPhone will
    not connect to the internet properly. It says that it is connected, the App Store won't load apps and I can't get on my face book app. I have tried wifi and my cellular data, neither work. What are some ways to fix this?

    Try resetting your network settings.
    Settings>Genenal>Reset>Reset Network Settings.

  • TS1398 When my iphone connects to wifi, everything else in my house will not connect to the internet. They all show 3 to 4 bars on connection strength, but unable to access the internet.  The second I turn off the wifi on my iphone, everything runs perfec

    When my iphone connects to wifi, everything else in my house will not connect to the internet. They all show 3 to 4 bars on connection strength, but unable to access the internet.  The second I turn off the wifi on my iphone, everything in my house runs fine. What is going on?

    Had a similar problem a number of years ago with a laptop my daughter had. The probelm turned out to be the router. What kind of router do you have? Have you checked for firmware updates, or at least tried re-booting it?

  • My iPhone is not connecting to the wifi anymore

    My iphone is not connecting to the wifi anymore

    Try following this article: Troubleshooting wifi connections http://support.apple.com/kb/TS1398?viewlocale=en_US
    If that doesn't work, you have the option to back up and restore to factory settings, then testing the connection. But before doing that troubleshoot your router.
    Contact your service provider and shown them this article for recommended settings. >> http://support.apple.com/kb/HT4199?viewlocale=en_US
    Hope this helps.

  • My iPhone 5c won't connect to home internet. I have an Actiontec router and my phone shows that I'm connected but no IP address comes up on my phone and Safari and other Apps state that I'm not connected to the internet.

    I recently purchased an iPhone 5c and for some unknown reason I can't connect to my wireless router's network at home. I've tried establishing a seperate IP address, manually adding the iPhone device, and even spent an hour with Centurylink's IT support and they couldn't figure it out. They said it was an iPhone error. I had an iPhone 3 about 1 1/2 years ago that had the same problem. I ended up getting rid of the phone because I couldn't solve this problem before. I thought a newer phone would not have the same problem.
    My phone shows that I'm connected to my home internet, but when I open up network information for my home internet there is no IP Address listed. Safari and my other apps also state that I'm not connected to the internet. I'm ready to sell my phone back and go to an Android since I didn't have trouble connecting with it before. We also have a Macbook and iPad that both connect to the internet just fine. Please....oh please help.

    I was having the same problem; I tried all the recommended fixes in the "more like this" and nothing worked, but finally found the answer.  Try this: http://themiddleofthestreet.blogspot.com/2013/11/if-your-iphone-5s-wont-connect- to-wifi.html

  • HT4972 i connect my iphone to my pc and i tunes open automatically,then i press dowload and update but itunes say am not connected to the internet while my pc is connected to the internet what isi the problem?

    i connect my iphone to my pc and i tunes open automatically,then i press dowload and update but itunes say am not connected to the internet while my pc is connected to the internet what isi the problem?

    If you are the only user on your computer you probably don't have multiple user accounts set up and can disregard that.  If you are using iTunes 11 go to View>Show Sidebar.  Now see if your iPad appears under Devices on the left side when you connect it.  If it does, click on the name of your iPad on the left side and your iTunes sync settings options will appear in folders with tabbed headings to the right.
    If it doesn't appear on the left side, follow the troubleshooting steps shown in this article: http://support.apple.com/kb/TS1538.

  • Please help me to find my iPad and iPhone 5C. I lost all of them last night. I set up icloud for my devices but i can't find them because they were not connect to the Internet. Please guide me other ways to find my "best friends".

    Dear Apple,
    Please help me to find my iPad Air 2 64 GB and iPhone 5C 8GB. They're in IOS 8.0 maybe...I lost all of them last night. I set up icloud for my devices but i can't find them because they were not connect to the Internet. Please guide me other ways to find my "best friends". They're very important to me. Many important files for my job in here and it has sentimental value to me. My boyfriend gave it for me so i don't want to lose them. And because i just lost my iPad Air last 3 month, and now i just bought iPad Air 2 two months ago. I'm so sad and lost. I want to catch the thief to the police so bad because they keep my bag and many other important things. I can not do anything without them. Please help me and contact me via my email or my phone. Thank you very much. Hope to receive your answer soon.

    Hey there thaovy309,
    Welcome to Apple Support Communities.
    The linked article below provides a lot of great information and suggestions that should address your concerns about your data and finding your lost or stolen iPhone 5c and iPad Air 2.
    If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support
    Take care,
    -Jason

  • I am wanting to update iphone to 4.3.3, however I am connected to the internet, yet itunes is telling me it is unable to connect to update server because i am not connected to the internet... please help

    I am wanting to update iphone to 4.3.3 software. however itunes is telling me it is unable to connect to update server as i am not connect to the internet. yet i clearly am connected... Please help

    Looks like I've asked a really old/common question - toonz posted the answer - I've copied it below.  Thanks toonz, everything now ok.
    Correct AnswerRe: Updating to 1.1.3                                                                        02-Feb-2008 23:19                                                    (in response to alibeau)                                       
                            You can fix this by following the steps in this article:
    http://docs.info.apple.com/article.html?artnum=304468                                                                   
                 Liked         (1)     

  • My iphone was stolen so I decided to delete my device in find my iphone,  but the it has not yet been deleted bec the device is not connected to the internet yet. Can I undo my changes before it will be deleted from icloud? Thank you

    Hi Suport,
    My iphone was stolen yesterday so I decided to delete my device in find my iphone,  but the it has not yet been deleted bec the device is not connected to the internet yet. Can I undo my changes before it will be deleted from icloud? I want to undo the changes because I may find my phone when it connects to the internet. Thank you
    See image below:
    email is [email protected] for questions thank you Apple. I hope you could help me.

    Sorry, you can't undo your action remotely.

  • Iphone 3Gs won't update i get an error message that says i am not connected to the internet. i HAVE TRIED ALL THE RECOMENDED TROUBLESHOOTING. ITUNES UPDATE WAS SUCCESSFUL AND I AM NOT HAVING ANY TROUBLE WITH THE ITUNES STORE. SO IT DOESN'T MAKE ANY SENSE

    When I go to sync my iphone 3gs itunes alerts me that an update is available. I check to download an update. I then receive an error message stating that I am not connected to the internet. I am 100% positive that I am connected and before this download I was instructed to update itunes which I did without any problems and restarted my computer. I have tried all of the troubleshooting suggestions. I have no problem syncing or using the itunes store. I just can't get the update. I also have no problems with my iphone connecting to a wireless internet connection. Please Help!!!!!!

    http://support.apple.com/kb/TS3694
    http://support.apple.com/kb/TS3125
    http://support.microsoft.com/kb/299357

  • When i try to open a web page, a blue screen appears and it is telling me " safari cannot open the page because i am not connected to the internet. i have an iphone, no problem and a laptop with connection - no problem - not sure what the trouble is.

    when i try to open a web page, a blue screen appears - message says - sarfari cannot open the page because it is not connected to the internet. i have an iphone - no proble and a laptop - no problem as well.
    what is wrong?

    There are other things that need attention:
    Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
    *Shockwave Flash 10.0 r32
    Update the [[Managing the Flash plugin|Flash]] plugin to the latest version.
    *http://www.adobe.com/software/flash/about/

Maybe you are looking for