TS1398 My new Iphone 5 is in wi-fi mode but not connecting to my home network.I am certain that it is not my router since my wifes new Iphone 5 has no problem connecting.I dont get to the point of entering my password as a pop up tells me "uable to join..

My new IPhone 5 does not pick up my home network.My wife's new Iphone 5 has no such issue.I get a message "unable to connect' although the correct network appears.Never get to the prompt screen asking for my network password.Keeps trying to connect but never does.Have switched on /off button and turnesd off phone back on several times.

Settings > General > Reset > Reset Network Settings
Power cycle the router.

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I cannot connect to the internet. I think I have my settings all out of whack now and need to get them back to the way they were when it was working. (I know my wireless router is working because my Dell has no problem connecting to the internet.)

I cannot connect to the internet on my iMac through my wireless router. I think I screwed up the settings and need to reset them. I know the router is working because I can access the internet on my Dell laptop which is located right next to my Mac.

On your iMac try the following, in order, until (hopefully) resolved:
1a. Delete Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Under "Preferred Networks," delete the network(s) you regularly use from the list.
1b. Delete AirPort Keychain Entries
Launch the "Keychain Access" application located in Applications/Utilties.
In the windows on the left side: Select login for Keychains and "All Items" for Category.
Click on the "Kind" filter at the top, and look for any "AirPort network password" entries...and delete them.
1c. Add Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Add the preferred network(s) using the "+" button.
Restart or log out then back in.
2. Move System Configuration Files
(Note: You will have to reestablish your network connections settings.)
Go to /Library/Preferences
Move the SystemConfiguration folder to the desktop.
Restart your Mac. (Note: OS X will rebuild the files that are now sitting on your desktop. If this doesn't resolve the issue, you can move the folder back to it's original location.)

I can't open my downloaded Acrobat Pro XI to get to the point to enter my serial number.

I had a 30-day free trial, and now every time I try to open a PDF or launch Acrobat Pro XI from my programs and downloads, I get a "Your Free Trial has Ended" window and no application. It shouldn't be more complicated to get the real thing than to get the trial, which took 2 minutes.

Hi AST,
On the 'Trial has Ended' window, there would be one more option to 'License the software'.
You need to click that option and enter the purchased serial number to activate the software.
Regards,
Ravi.

HT4199 I just purchased a new iPhone 5 and I can't get it to connect to my home network, which is ATT U-verse. Can someone help me?

I just purchased a new iPhone 5 and I can't get it to connect to my home network, which is ATT U-verse. Can someone help me?

Apps and music aren't part of the backup. App data is http://support.apple.com/kb/HT4946

I have the new iOS 6.1.2 on my iPad. My wifi connects to my home network but keeps dropping it and won't reconnect. Did not have this problem with previous iOS.

I have the new iOS 6.1.2 on my iPad. My wifi connects to my home network but keeps dropping it and won't reconnect. Did not have this problem with previous iOS. Apple, you have a quality assurance issue. Don't be like Microsoft where they send out pieces of junk with testing it.

Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I am trying to connect my Sony DCR-TRV350 to iMovie so that I can make DVD's from family videos. I am having problems getting the video camera connected. Any advice on how to do this?

I am trying to connect my Sony DCR-TRV350 to iMovie so that I can make DVD's from family videos. I am having problems getting the video camera connected. Any advice on how to do this?

What happens when, after you connect your cam, you go to File > Import Media?
But before that, does your cam require you to export your video files upon USB connection? I have a JVC Everio HD and I have to "Export to Library" from the cam's menu first-thing. This was true even in prior iMovie versions.

Trying to update iPhone. Cannot get past the point where I accept iCloud conditions etc. There is no way to continue. What can I do. I can´t use my phone

Trying to update iPhone. Cannot get past the point where I accept iCloud conditions etc. There is no way to continue. What can I do. I can´t use my phone

When registering the phone, you should be able to choose later or basically not now at the upper right hand side. Most of what I think it will at least have you do is sign into your Apple ID but thats it.

TS1398 Unable to get my iphone 5 to connect to my home network

Unable to get my iphone 5 to connect to my home network, there is no "Forget Network" option on the phone and I have many other Apple devices connected successfully so I know the network works and the password. Can anyone help?

Are you using WEP, WPA, or WPA2 for your network security? If you are using WEP, I am not sure that it is still supported. I know that some people have had issues not being able to connect to some networks until they changed the security to be more secure. SOme of them even just changed their initial WPA key to be more complex and that resolved it for them.

QoS removed from line :@ Getting to the point of c...

Hello,
After a week of getting BT to fix my BT Vision service which they did and enabled QoS.
I am ****** off to say that the QoS has been removed from our line and again we cant watch anything at all On Demand without the dreaded VO4 error!!
It's getting to the point of us jacking in the TV package and go to Sky for TV services unless it's fixed within the next 48 hours...
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of three tests
1. Best Effort Test: -provides background information.
Download Speed
9454 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 9454 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :11192 Kbps(DOWN-STREAM), 1107 Kbps(UP-STREAM)
IP Profile for your line is - 9000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 15.68:22.66:61.67 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
827 Kbps
0 Kbps
1107 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 827 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1107 Kbps
Thanks

There is an issue with BBC iPlayer software update which has buggered up the box
It isnt very stable at all, it's all well and good having iPlayer but if it doesnt work properly I want the new version fixed or the old software back and lose access to BBC iPlayer.
Nothing wrong with the QoS at all- I have had to factory rebuild the software 5 times since the iPlayer update on Thursday morning, box keeps locking up and if you rewind/ ffw anything on demand you get VO4- wasnt an issue before the iPlayer release.
The box is about the same speed as the antiquated Scientific Atlantic V+ HD Box which is slow...

When downloading it gets to the point of checking addons and gets stuck and wont open.

How do I get past checking addons when I cant open Firefox after downloading Firefox35.0? It seems to download fine but then it gets to the point of checking Addon compatibility and stops.

You can check if you can start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Shift/Options key.
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

I can't seem to get rid of OR use Adobe Reader after I let it into Safari 7. How do I get to the point where Reader is not my preferred anything, but can still be used if Preview won't open something?

I can't seem to get rid of OR use Adobe Reader after I let it into Safari 7. How do I get to the point where Reader is not my preferred anything, but can still be used if Preview won't open something?

Back up all data before making any changes. Please take each of the following steps until the problem is resolved.
Step 1
If Adobe Reader or Acrobat is installed, and the problem is just that you can't print or save PDF's displayed in Safari, you may be able to do so by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar should appear under the cursor. Click the printer or disk icon.
Step 2
There should be a setting in its preferences of the Adobe application such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected.
Step 3
If you get a message such as ""Adobe Reader blocked for this website," then from the Safari menu bar, select
          Safari ▹ Preferences... ▹ Security
and check the box marked
          Allow Plug-ins
Then click
          Manage Website Settings...
and make any required changes to the security settings for the Adobe PDF plugin.
Step 4
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:
/Library/Internet Plug-ins
In the Finder, select
          Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens by pressing command-V, then press return.
From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.
Step 5
The "Silverlight" web plugin distributed by Microsoft can interfere with PDF display in Safari, so you may need to remove it, if it's present. The same goes for a plugin called "iGetter," and perhaps others—I don't have a complete list. Don't remove Silverlight if you use the "Netflix" video-streaming service.
Step 6
Do as in Step 4 with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari.

Trying to set up iCloud on my MacBook Pro, and I get to the point where it tells me to view my email for further instructions to verify acct, but I have no email in my inbox, even after resending multiple times.

Trying to set up iCloud on my MacBook Pro, and I get to the point where it tells me to view my email for further instructions on verification of my account, but there is no such email in my inbox, even after submitting multiple requests to resend the email. Any idea what I can do? Mark

Well, running on a 2006 model. I did not have a startup disc. Initially, it booted up on original software in 2006. Since then, I've upgraded to 10.6 via a box set. And, since then I think I popped it up to lion.
All I have on a disc is snow leopard. And, I can't get farther than the setup screen due to hard drive. I'm taking to a apple authorized repair store right now. We'll see what they tell me . I'm just going to weigh the cost of repair vs. buying new.
Another bad, stupid thing is I had no means of backing up my stuff. So, I might have lost things like music, vids, etc. we'll see if they can recover. If the cost is too much for repair I might just forget it and start over with a new system. Just not sure at this point.

HT4972 The Wi-fi on my iPhone 4 does not connect to my home network or other networks

The Wi-fi on my iPhone 4 does not connect to my home network or other networks that I have used in the past. I noticed this after I updated to version 6. I have tried to reset network settings ;turn off and on wi-fi; reset home network and it's still not working. Is there a fix for this problem?

Try resetting your network settings. Go to General\Reset\Reset Netork Settings. Sometimes this will fix things. If not, what type of router do you have, what network are you running (B, G, N, etc.).,
Good luck!

How do you connect to wi fi. i can t get the ipad to connect to my home network.

how do you connect to wi fi. i can t get the ipad to connect to my home network.

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
 Cheers, Tom

We are on holiday in Mexico. Our iPad has no problem connecting to the Internet through a subscription WiFi network. But, both of our laptops can not with the same password. What can we try?

We are on holiday in Mexico. Our iPad2 has no problem connecting to the Internet through our hotel's subscription WiFi network. But, both of our macbookpros can not with the same password. What can we try?
We can join the network, but can not access the Internet. The password is correct. We have tried network assistant and diagnostics, restarting the laptops, re-joining the network. Our iPhone 4s also works all the time.
Same location. Signal strength is good.

Since I couldn't figure out a way to edit our original post, here's another potential clue.
Our laptops, when in System Preferences>Network, say "WiFi has the self-assigned IP address of XXXXXXXXX and will not be able to connect to the Internet".
Strangely, my six year old MBP running OS 10.6.8 accessed the Internet straight away, just by opening Safari to my home page. My wife's six month old MBP running OS 10.7.2 could not.

TS1398 My new Iphone 5 is in wi-fi mode but not connecting to my home network.I am certain that it is not my router since my wifes new Iphone 5 has no problem connecting.I dont get to the point of entering my password as a pop up tells me "uable to join..

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