TS1398 My wife's 4s won'tallowthe wi-fi setting to work, it's grayed out. I have reset the network settings 4+times and stil lnothing. Under General, About the Wi-Fi shows N/A. I bleive all this was caused by the latest software update which was waitin

My wife's 4s needed to update the software. when it was updated/downlaoded the Wi-Fi would not work. It is currently grayed out and under General, About: the Wi-Fi is N/A. Does anyone have a suggestion to correct. I called Apple support and they felt it was the software update because it worked prior to the update however they wanted to charge 19.95 to assist. Thank you all.

If it is a hardware issue, then you don't get charged the $19. But, if it turns out to be a setting you messed up, then YES, they will want to charge you $19 to help you learn how to use your phone after your 90-days of FREE phone support expired. Or you could read the manual or articles that are available for free online.
Basically, if you want someone to hold your hand, then you'll pay for it.
However.... having said all of that, try this article: http://support.apple.com/kb/ts1559

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I'm in trouble, my iPod Touch is giving 4th shock when recharge and the battery does not last any more. who knows or has a similar problem, please help me. Note: all this after I downloaded the new version OS5.

I'm in trouble, my iPod Touch is giving 4th shock when recharge and the battery does not last any more. who knows or has a similar problem, please help me. Note: all this after I downloaded the new version OS5.

I would make an appointment at the Genius Bar of an Apple store because of the shock issue. I doubt it was caused by the update.

Wifi connection ipad3 password correct but says I am unable to connect? Have reset my network settings but still cannot connect! Any help would be gratefully received thanks.

Hi. I am having problems connecting to the wifi at my caravan site. My iPad recognises the connection but when I put the password in correctly it says it cannot connect. I have reset my network settings in general but it has made no difference . Any ideas?

Some may not be applicable.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Having horrible service with 4GLTE I have had 3G for several weeks (I am not the only person I know having this problem), I have reset my network settings and it did not resolve the issue. I am also unable to send SMS and text messages without them eithe

Having horrible service with 4GLTE I have had 3G for several weeks (I am not the only person I know having this problem), I have reset my network settings and it did not resolve the issue. I am also unable to send SMS and text messages without them either failing or not sending at all. Is there an outage in the Cleveland, Ohio area (zip codes 44129, 44134, 44137) or anything else I can do to resolve this issue?

Not that I'm a Verizon employee, but I have experience in the field. An LTE tower will only extend up to, on a perfect day, with no elevation, 6-7 miles. On a typical day, you will be lucky at four (4) miles. The three ZIP codes you've given are all within about a 12 mile radius. That would mean that 2-3 towers are currently down at the same time, and Verizon would know about it within the hour. Being it's Cleveland, I'm sure they would receive numerous calls regarding an outage of that size.
My point is that if you're having issues in all three ZIP codes, chances are it's a phone issue. If you're handset is simply not receiving LTE, but still receiving 3G, that would signify a SIM card issue. You need to get your SIM card replaced.

We use Thunderbird all the time and love it, but for about a week it constantly goes into not responding mode. My boss uses the same service at home with no pr

Thunderbird is a great asset to my boss and I. We use Thunderbird all the time and love it, but for about a week it constantly goes into "not responding mode". My boss uses the same service at home with no problem at all.
I did an "safe mode" and restart and for a few minutes I thought it was "healed". However, I did a search and the same thing started happening again. The little blue ring starts spinning and "not responding" pops up above the toolbar. Sometime the screen fades to a sort of greyish and no mouse click are responded to, even to close Thunderbird.
Please help however you can. Our office number is 512.246.3995.
Thank you,
Mary

We wonder if it is a firewall problem that developed here at the office. My boss uses her account at home and all is well, but here, experiences the same issues I described

TS3694 I am trying to update my iPodtouch & keep getting this error message: There was a problem downloading the software for the iPod. The network connection timed out. Make sure your network settings are correct and your network connection is active.

I am trying to update my iPod touch & keep getting this error message: There was a problem downloading the software for the iPod. The network connection timed out. Make sure your network settings are correct and your network connection is active. Help!

Temporarily disable or turn off your Firewall and Anti-Virus software and try the download again.

I have an iphone 4 and it appears that since i updated to ios6 that i keep loosing 3G network. is there a fix to this? i have reset my network connections several times. I have no trouble connecting to wifi when i am home.

I have an iphone 4 and it appears that since i have updated to ios6 that i keep loosing my 3g network connection. i have reset the network connection several times only to loose 3g again whenever i try to connect to a sight. can anyone tell me what will stop this?

Problem persisted after fixes were done so wife called apple today. Their fix is to turn cellular off when in the house and turn it back on when she leaves- the 4 doesn't keep the password so she has to enter the password too... This wasn't a fix ...it's just resolving the connection problem... They also said that they made ios6 have security features so nobody can hack into the wifi without having the password and it has to be entered to use the wifi. My 5 and the iPads stay on with no problems. It's just the 4. So far so good...she's had wifi all day when home. It's inconvenient but it's either completely reboot it with iTunes (which doesn't work for her) or buy a new phone and she won't do that either.
So...Apple is saying that she didn't have to do the updates either and could've stayed with the previous iOS but !!!too late now!!! We've updated because we think our phones will run better but the ios6 just made it a pita for users
I wonder if the hackers of the world are having as many issues as the peeps who are just trying to use their wifi??

I have had my ipod 4th generation for a year now and had not had any problems until now. My ipod no longer connects to my WiFi. i have reset my network settings, forgot my network and followed all of Apple's advice. Any ideas?

The WiFi isn't working on my 4th generation anymore. I have several devices connected to the WiFi which two of them are iPhone 5 that haven't had ant problems with WiFi. I have had my iPod for a year. I have tried everything and it still doesn't work. Any ideas? Thanks.

Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

When I try to burn cd's I get the message 'cancelling disc burn' and an error code '4280', also I can't burn cd's on WMP all this has started after I upgraded, any ideas?

Since I upgraded to the latest version of itunes I can't burn discs, I just get the message 'cancelling burn' with error code '4280', it was working fine before I upgraded, I am using Windows XP, any ideas?

Many thanks for the diagnostics.
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
With that one, I'd start with solution 3 from the following document:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

I have downloaded Adobe Flash Player several times, and there is a problem during installation. Several sites cannot be reached because of this. What's up? I have a Mini Mac 10.6.8 and Safari 5.1.10

I'm having a big problem with all of this. Don't you have a phone number?

Use http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg
[topic moved to Flash Player forum]

Error sounds like this " iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again.

Please help me out.. thank you

I have Windows 7 and after going through several suggestions, the one that worked for me was this:
A Dell service representative removed an expired version of McAfee and a half *** version of Norton Antivirus (problem #1: I should only have one functioning virusware up, not two or more)...I then purchased a reliable Antivirus + Cleaner from the Dell rep and he installed it.
The Dell rep then noticed that when he checked my computer properties, I had the following:
Windows 7 Home Premium
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Service Pack 1 <I WAS MISSING THIS PARTICULAR ITEM; THE DELL REP ADDED THIS>
Once the Dell rep did this, I was able to access my iTunes Store and get things updated from 10.5 to 10.6....It took 2 hours, but glad it got done.

Followed the instructions in "the bookmarks and history..." article but cannot retrieve my bookmarks. Initial problem was caused by an AVG Free upgrade which was done this morning. How do I get my "stuff" back?

Upgraded AVG Free this morning. Next Firefox opening got the message "bookmarks and history system will not be functional" etc.
Followed the instructions in the article but no recovery occurred. Then spent 45 minutes on the phone with AVG, ending with them suggesting I re-install Firefox which I did (probably not wise). Still can't get back to where I was yesterday when I was a happy camper. How can I do that?

No, AVG did not remove places.sqlite from the profile. In following the instructions given by Firefox I renamed that file by adding .old. The instructions then told me to re-open Firefox, and that when it reopened "it would create a new places database. Your browsing history will be lost but Firefox will automatically import your bookmarks from the most recent backup file." This DID NOT happen. I have not yet tried the steps in the "Lost Bookmarks" article.
Yes, the folder "bookmarkbackups" is still in the profile folder, and time-wise it predates me renaming the places file.
I do not know whether it is possible to set AVG to ignore certain directions?

After the update, I no longer get email. Says the network password has changed. Sign in failure. Funny, nothing has changed on my iPad or computer. This is my second S5 because of updates messing up my email. I am over it. Sorry I switched from AT

I am tired of updates messing up my email account. I had to have my phone replaced because of the Samsung update, now I don't have email again because of the Verizon update.

Hi Jonigh
I'm so sorry to hear of the issues you are having with your email account on your device. What type of email account do you have? Have you tried removing and readding the email acct?
JoeL_VZW
Follow us on Twitter @VZWSupport

After updating my Iphone 5 to IOS 7 my imessage says "waiting to activate", I have reset the network settings what else can I do to fix this problem?

After sucessfully installing the new IOS 7 software on my Iphone 5, my imessage will not work. It has the message "waiting to activate". I have reset my network settings several time and turn my phone off and back on. What else can I do to get the imessage back up and running?

To sync an iOS 7 device you need to be running iTunes 11.1.1; iTunes 10.6 is way too old and won't work. You need to install iTunes 11.1.1, but to do that you need to be running at least Mac OS X 10.6.8.
So you need to do the following:
1. Upgrade your Mac to at least OS X 10.6.8 (later preferably, but 10.6.8 at the miniumum).
a. Check first to see if your model Mac can be upgraded, check that it has enough RAM and so forth (2GB at the least, more if possible).
b. If you can't upgrade your Mac, or don't want to, then you will have to buy a new Mac with the latest version of OS X (currently 10.8.5, soon to become 10.9) and iTunes 11.1.1
2. Install iTunes 11.1.1 on your newly upgraded Mac.
3. Sync your iOS 7 iPhone with iTunes.

Why do I have to restore my iphone after this latest software update?

I have just synced my iphone 5, and downloaded/updates it to the latest software update which was available, but now it wants me to restore my phone to factory settings???? Why this time, it hasn't ever asked asked me to do this before? Is it safe?

restore to factory settings mean deleting everything you put on the phone making it as it were when it was shipped from the factory

TS1398 My wife's 4s won'tallowthe wi-fi setting to work, it's grayed out. I have reset the network settings 4+times and stil lnothing. Under General, About the Wi-Fi shows N/A. I bleive all this was caused by the latest software update which was waitin

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