TS1398 New Ipod touch 4 not connecting to internet although wifi is connected

My daughter's new Ipod touch 4 will not connect to the internet.  It previously did but now Safari is saying it is not connected to the internet - although it is connected to the wifi network fine, and my older Ipod which is sitting right next to it is working without any problem.
Any hints?

- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router.
- Reset networks settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections

Similar Messages

  • HT4199 I just got a new iPod touch 4th generation and I'm trying to connect to my router and my iPod says, 'Cannont find network.' I don't know what to do! No other networks come up on the list so I can't 'tag' along with thier wifi. Please help. I need a

    I just got a new iPod touch 4th generation and I'm trying to connect to my router and my iPod says, 'Cannont find network.' I don't know what to do! No other networks come up on the list so I can't 'tag' along with thier wifi. Please help. I need advice.

    What type network is yu router set up for? The 4G iPod can only connect and see 2.4 GHZ networl like B, G and the 2,4 GHz N. There is also a 5 GHz N but the iPod will not even seethat network.
    See:
    iOS: Troubleshooting Wi-Fi networks and connections
    iOS: Recommended settings for Wi-Fi routers and access points

  • Can I restore my new ipod touch without itunes having internet connection? or Can I restore the ipod with the internet and no itunes?

    Currently in the dessert and have access to a computer that has internet capability, but can not get itunes.  I also have my computer from home, but I can not get internet connection to it for various reasons.  My computer from home has itunes and all my music.  What can I do to set up this new Ipod touch?

    You need an internet connection using iTunes to restore the iPod.

  • Ok, when i try to sync my new ipod touch to my computer, it says unable to connect for unknown reasons, and as a benefit, it shows the songs as faded in the list and therefore unplayable. how do i fix this problem?

    as stated in the title, i when i try to sync my new ipod touch to my computer it says its unable to connect due to unkown reasons. the music is listed on my touch as there, but faded (minus a selected few songs) and therefore are unplayable. i have no idea where to start, i figured downloading the newest itunes update, however, it no longer shows up when i start it up. confused.

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reboot the computer
    - Try another cable and USB port
    - Unsync all music and resync
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:       
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    -  Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • New Ipod Touch not being recognised by itunes

    Hi, can someone please help!
    I purchased a new iPod touch (the one with the camera )the other day and yet so far iTunes nor my computer has recognized it.
    I have tried many things:
    Updating itunes
    Uninstalling and reinstalling itunes
    Unblocking itunes related software in my firewall
    Trying different USB ports
    Turning ipod off and on in different ways
    Restarting computer
    Using different usb cords
    Nothing has worked so far! My computer meets the requirements i think. Its a windows professional with a service pack 3 and it has usb 2.0 ports. I have a working itunes account and store and i have itunes version 10.1. My ipod has full charge also
    My computer makes the noise when something is plugged in, yet my ipod is not appearing under devices on itunes. My old nano is being picked up fine yet my new ipod touch isnt!
    I dont know whether i should return to the store i purchased it at or if it is a computer malfunction thats the probelm.
    Please please help! I've reached a dead end!

    Try it on another computer.
    Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
     MacOSG: An Apple User Group  iTunes: MacOSG Podcast  Follow us on Twitter: MacOSG

  • New iPod Touch not working with G3 iMac

    I got a new iPod Touch (4 gig) for Christmas. Tried plugging it into my iMac Power PC G3, and I get an error message. ( error OxE000001). Is my iMac too old to work with the iPod touch?
    Also as a second issue, I have a wireless network, but I don't have it broadcasting it's name for security. When I turn on my lap top, if it doesn't automatically find the wifi network, I just type in the network name, and it pops up.
    Any way to do this with the iPod Touch? (Type in the network name, even though it's not broadcast)
    I'll also list this question on the WIFI section.

    Ken;
    I AM running with iTunes 9.0.2. in my slot loading G3 iMac. There is no special Hack.
    You tried to help me earlier, when my G3 just would not work after I upgraded Safari and iTunes. I ended going to the Genius bar, where they worked on it for hours to get it going again. They installed earlier versions of both programs.
    I was going to keep it that way, until I was given an iTouch for Christmas. The iMac just did not see it. I was resigned to updating my iTouch through my son's iBook.
    In a question I had about upgrading my wireless network, John Galt said his 500mhz G3 worked OK with the iTouch. Over two weeks I slowly installed what he had, (or close to it) I think Safari has a G3 version, that I may have missed when you were helping me.
    The last thing I upgraded was iTunes 9.0.2. After three or four tries, and plugging in the iTouch USB cable directly into the iMac, the iTouch was recognized! It seems to work fine over the past week or so.
    Some odd things I have to live with. When I plug in the iTouch, iPhoto will start and ask about downloading pictures from the iTouch. I have to manually start iTunes if it is not already on. It does not automatically start like it does with my iPod nano.
    Also I did not realize how slow this machine is, I thought down loading a CD through a La Cie DVD/CD player at 1.3x speed was fast. My son's iBook downloads a CD a 9 x speed! Oh well... slow but steady.....

  • Hi all Brand new ipod touch not resonding

    Hi all, We have a brand new ipod touch, we connected it to the computer and all was going well itunes came up , it stated snic and then itune closed and the ipod went onto a screen with a cord and the itune icon, we have tried to connect it again however it sayes it needs to retore but it won't. We have held the on/off button anf middle button together for 10 sec but no luck, PLEASE HELP!!
    We have another ipod touch whitch is working fine

    Maybe your using too much Virtual Memory. Try holding the sleep/wake button and the home button until you see the silver apple.

  • TS1398 new ipod touch unable to join wifi network

    New Ipod Touch 4g unable to join my home wifi network. Used password,reset router,reset Ipod, nothing seems to work.
    I am new to Ipod touch, Thanks for any help!

    - Do other devices successfully connect using your network?
    - Does the iPod successfully connect to other networks?
    - Reset the iPod . Nothing is lost (done)
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router (done)
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Try changing the encryption/security on the router. Test with no security.

  • Brand new ipod touch not working like it should??

    I have a brand new ipod touch that i got last tuesday.and every downloaded app will stop working after i have had it for about a day..like it starts to load the app then just goes back to homescreen..all pre-installed apps work fine.
    but i have tryed restoring my ipod and it doesnt really fix it because all the apps stop working just like before..and i have also tryed deleting and re-installing the apps but is still doing the same thing.
    Is there a way to fix this or should i get it replaced??
    (i have a 2 year warrenty)

    Maybe your using too much Virtual Memory. Try holding the sleep/wake button and the home button until you see the silver apple.

  • My new ipod touch not connected to internet - How do I do?

    Yesterday, I bought a new 8Gb ipod touch but after I put in details & asking to pay for internet vis card detail, My card go temporarily declined (got sorted out wiht my bank today) but I cannot go back to card details.
    I tried everything to get it connected and I don't know how to get it connected. I tried to get help from Apple support site but cannot get any help from them!
    I have in mind to get it back as very useless - I am very angry and disappointed not to get any internet on my new ipod. I want my money back!!!!

    I do not understand about having to pay for internet. The iPod has no native internet. To connect to the internet it needs a wifi hotspot/router. Are you trying to connect to a wifi hotspot that chargers money and requires a credit card? If so then you need to talk to the providers. If that is not it then provide more information.

  • My new Ipod touch not working!

    Received my brand new sealed Ipod touch 2g 8gb yesterday. Connected it at lunchtime all synced and was working perfectly. After work tried reconnecting it and nothing happened. Not appearing in itunes or even as a device on my computer. Did a reset of the unit hoping this would help. Not still won't connect and can't even use what was on it as it has been reset! Argh! Help please!

    have you tried to connect in recovery mode: _*http://support.apple.com/kb/HT1808*_ ?
    also, make sure *Apple Mobile Device Service* is installed and started: _*http://support.apple.com/kb/TS1567*_.
    JGG

  • New IPod touch not working on Play station / Speaker

    I'm having trouble with getting connection from my new ipod (slim) and my docking stations. My old one connects fine but new slim does not...any suggestions?

    That is the exact same problem i am having. Exactly on the spot. There is a major bug in this new version and others are having similar problems. I tried going back to the 7.6 version but that didn't work as my library data file was already written with 7.7 The only thing i can think of is wait till another version, as of right now i haven't been lucky in finding a solution. I am still working on it, though and will let ya know if i can solve it. So far i've tried all the solutions that helped in the past, and nothing
    it does work with my other ipod so, it seems that iphones and ipod touch are the ones effected at this point. Some people have said that it deleted their library, but that hasn't happened to me so i have no idea whats going on.

  • HELP NEEDED: new ipod touch not working

    i just got an ipod touch for christmas
    i previosly had and ipod nano and so allready had itunes with music and pictures on.
    i plugged the ipod into the usb on the back of my laptop.
    a camera pop up appeared which i closed.
    my ipod touch is fully charged now.
    itunes is not recognising and it is not anywhere on the menu.
    the ipod touch itself will only show what i have been told is a register screen (wire pointing towards itunes logo)
    on "my computer" the ipod is only appearing under scanners and cameras
    please help as i just recieved it

    Hello and Welcome to Apple Discussions. 
    You need to download and install the latest version of iTunes:
    http://www.apple.com/itunes/download/
    Ambie12, You should probably start a new thread for your issue if downloading iTunes 7.5 doesn't help.
    Coolmaxx, have a read of this article:
    http://docs.info.apple.com/article.html?artnum=93716
    mrtotes

  • Brand new iPod touch not showing in iTunes - HELP!!!

    It showed when I first got it home, then I updated to iTunes 10.1, and it wouldn't show. Called Apple, they had me put iTunes in the trash (along with some other things) and reinstall it. It showed again, and everything was fine - until I updated to iTunes 10.1.1, then it was gone again! Called Apple again, they had me check all kinds of things. Then had me reset my iPod touch. It came up with an error, and they said it was a hardware problem, to send it back to them and they would send me a new one. Got the new one today, and guess what? IT DOESN'T SHOW UP IN ITUNES!!! I'm beyond frustrated! I don't want to have to reinstall iTunes every time there is an update. I have yet another call set up with them, but if there are any other suggestions before then, I'm all ears!

    This may help:
    http://support.apple.com/kb/TS3540
    (Mac OS X v10.6 or later: iOS device not recognized in iTunes after restart)

  • Brand new iPod Touch - not recognized by my computer or iTunes

    I just purchased an iPod Touch today and it isn't showing up in My Computer or iTunes. My USB port is working because it recognizes other devises. I checked my USB port in Device Manager and it says Standard Enhanced PCI to USB Host Controller. I even uninstalled iTunes and installed it again. I'm just sick ... I have read everything I can find that might work, but nothing does.
    If anyone has a suggestion for me, I would really appreciate it.
    Martha

    Thanks, Alex. The link you gave me says that there should be a Apple device listed with my USB's and it is not. I did find the driver USBAAPL.SYS in the Windows\System32 folder\drivers. Should it be somewhere else to work??? The Mobile Device Service is there and is started. I am completely iPod ignorant, but I did have a shuffle sometime back that worked just fine.
    I appreciate your help. If you have any other advice, I would appreciate it.

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