TS1398 new ipod touch unable to join wifi network

New Ipod Touch 4g unable to join my home wifi network. Used password,reset router,reset Ipod, nothing seems to work.
I am new to Ipod touch, Thanks for any help!

- Do other devices successfully connect using your network?
- Does the iPod successfully connect to other networks?
- Reset the iPod . Nothing is lost (done)
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router (done)
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Try changing the encryption/security on the router. Test with no security.

Similar Messages

  • IPod Touch "Unable to join the network"

    Hi, I have an iPod Touch 5th generation running iOS 7.1.2, and for some reason it will not connect to any WiFi network. It was working fine last night but this morning it won't connect to any wifi network. I know I am typing in the correct password, and I have even tried connecting to my neighbor's network, but every time it tries to connect, it always displays the error message "Unable to join network". I have tried resetting network settings and forgetting the network but nothing seems ronworkMy other devices like my iPad, and Mac and any other device will connect, but not my iPod. Please help!

    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network      
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • HT1414 My ipod touch unable to join network.

    My ipod touch unable to join network @home w/password, but able to join @other places w/password. I did everything from Apple website, but no luck. Please help. Thanks.

    Saying that you : I did everything from Apple website" provides use iwht no information at to what you tried.
    - Did you:
    --- Reset the iPod, nothing is lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    --- Power off and then back on the router
    --- Settings>General_Reset>Reset Network Settings
    --- iOS: Troubleshooting Wi-Fi networks and connections
    --- iOS: Recommended settings for Wi-Fi routers and access points
    --- Changing the encryption of the router including using no encryption as a test.

  • Ipod Touch 4g unable to join wifi network

    We have a new Ipod touch 4g. We have a wifi router in our home. We have to other ipod touches and two iphone that log on with no trouble. I have updated the firmware software on the router and updated and restored the ipod. What else can I try?

    The problem could be caused by a firewall in the router.  For reasons that I do not understand, that will affect IOS (iPod/iPad) communication but will not affect computers or other devices.
    You will need administrative access to the router.  If a firewall is present, turn it off and test the iPod again.  If it works, turn the firewall back on but weaken it a notch and test the iPod again.  Repeat as required.
    Edit...
    Two other IOS devices are functioning properly.  This solution is not valid.  Sorry.

  • TS1398 New Ipod touch 4 not connecting to internet although wifi is connected

    My daughter's new Ipod touch 4 will not connect to the internet.  It previously did but now Safari is saying it is not connected to the internet - although it is connected to the wifi network fine, and my older Ipod which is sitting right next to it is working without any problem.
    Any hints?

    - Reset the iPod. Nothing will be lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
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    - Power off and then back on the router.
    - Reset networks settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections

  • Brand new ipod touch 3 frustrating slow wifi

    Dear all, I just opened my brand new iPod Touch 3 yesterday and it connected to my wifi network without any issue.
    But then, the browsing has been a joke. Not a funny one. It is slow like you have no idea. I could load only 4 pages in the whole evening. The google front was one of them.
    I was sitting right next to the router. It didn't help.
    I cannot say I was loosing the connection. Only that loading any page was next to impossible.
    My provider of internet is www.get.no in Norway.

    Update: I previously advised the following quoted manual set up. I thought had solved problem but it returned. I now have found I think the real root of slow iTouch on Airport Wifi Network. Seems wireless telephone is interfering on 2.4 freq. Channel for 2.4 Freq was set on 1. I have now changed to channel 6. I have now being operating Two iTouch at same time for several hours with no freeze and acceptable speed. Anyone else having hang ups, slow operation, etc. would suggest trying channel change on 2.4 Freq., especially if you have wireless tel. in house.
    Brad
    Quote of Maculu manual set up
    You open Airport Utility, click on manual setup, enter your WiFi password, click on wireless tab, click on radio mode drop down box, pick 802.11a/n-802.11b/g instead of automatic, Now click radio channel selection and pick manual, pick any random channel for each of the 2 frequencies.

  • TS1398 My ipod touch wont remember my wifi password. Any help?

    Ihave a new ipod touch with the latest software and it will not remember my wifi password. I have to reconnect and renter the password everyday when I come home. My router is a Linksys using WPA2-Personal security with AES encryption. I searched the net but usualy answers are only for iphone or ipad. I saw one that said to reset network settings but that didnt work for me. Any advice?

    I have powered on and off a few times and I did try what ipad and iphone suggestions were applicable but no luck. I was thinking that it was because the router security was changing things to keep unauthorized people out but my laptop never has an issue. I did change the password to an easy one so I could at least enter it everytime alot easier than the long digit one I originally had but it would be nice to have it work correctly....

  • Unable to join WiFI network

    Can anyone help? EDGE is working fine for me, but I want to go a bit faster when I an at Home and connect to my mac's airport. Do I have to have a airport base station to accomplish this? My IPhone is reconizing my mac, but I keep getting "unable to join the network 'myname's iMAC G5'". I am getting a strong signal (from the airport drop-down menu) and I have "use interference robustness" turned on, but still unable to connect. Any advice? Thanks

    Allan is right, if your iMac G5 is sharing it's network connection, that is what the iphone is picking up.
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  • TS1398 my ipod touch won't join the wifi network even after entering correct password. it just keeps trying to join but I can't use internet

    My home wifi is working for all my other apple devices but my daughter's Ipod Touch won't connect. It recognises the network and attempts to join it as usual but it just keeps 'trying' without actually connecting. Have switched on and off, renewed lease, reset networks etc - basically everything I can think of but no luck. Any help much appreciated.

    Try restarting your router, if you are still having problems try resetting your network settings.  Go into your settings>reset then tap reset network settings. 

  • Can there be a hardware issue on the iPad that causes you to unable to join wifi networks or only if you are within 5 feet of routers?

    I used to be able to connect my iPad to my house wifi network walking all over my house then one day it stopped.  When i tried to connect to my network I would get an message saying "Unable to Join network".  I found that if i was within 5 feet of my router it would connect and work just fine.  At the same time I tried it at multiple other networks that I have before (girlfriends and other friends houses) and could not connect with same issue.  Only place I can connect is my work wifi.
    Can connect to wifi with my iPhone with no issues
    I have reset my network connections
    Reset my house router
    Upgraded to iOS6

    iOS 6 Wifi Problems/Fixes
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting
    http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet
    http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    Try This - Renew IP Address:
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • IPad unable to join wifi network

    Tried everything. One of 4 iPads in the house. This is the only that is unable to join network. Did hard reset. Tried "forget network." Shut off router, etc. need suggestions before heading off to store...

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • TS1398 error message says " unable to join the network"

    I have tried turning the wifi on and off, turning the ipod on and off, the forget this network option, and reset all network connections. It still gives me an error message. I have 5 other devices that are working fine. My network is showing full bars,  for some reason the ipod itself just will not let me join my network ...it WAS already joined, and in the middle of browsing online it kicked me off and will not let me back on.

    Does the iOS device connect to other networks?
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                 
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network       
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

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    If not this problem:
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    If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
    Apple Retail Store - Genius Bar
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    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
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    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

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