TS1398 Niether my iPhone 4s or my new iPad will connect to the internet on any wifi network.

I have restored them both to factory settings and the problem persists, any ideas?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Similar Messages

TS1398 Why can't I get my new ipod to connecting to the internet? Keep saying unable to join. Dismiss.

How can I get my new ipod to connect to wifi? I have been trying for about a week, but it would not.

Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

HT4437 I bought a brand new iPad 3 and an Apple TV, both connected to the same wpa protected wifi network from home. It worked for a day, but when I woke up, the Apple TV couldn't be found anymore by neither iPad, MacBook or iPhone. Any clue? Thanks!

I bought a brand new iPad 3 and an Apple TV, both connected to the same wpa protected wifi network from home. It worked for a day, but when I woke up, the Apple TV couldn't be found anymore by either iPad, MacBook or iPhone. Anybody a solution for this?

Thanks for the swift reply, I have been looking online and a loose plug seems to be somewhat of an issue with many, I hope mine is actually a problem and not what others are experiencing. It's taken me this long to even reach out for the simple fact I HATE being a complainer but this is just horrible.
Do you have an iPad 3 as well? And is yours not experiencing any issues close to mine?
Thanks again!

I have a BTHub4 - My iMac, iPhone, and children's iPads all connect to the internet no problem. I cannot get my 2 MacBook Pros or my partners MacBook Air to connect. Have tried diagnostics - says to change DNS but it is correct.

I have a BTHub4 - My iMac, iPhone, and children's iPads all connect to the internet no problem. I cannot get my 2 MacBook Pros or my partners MacBook Air to connect. Have tried diagnostics - says to change DNS but it is correct. I have re-set both router and all laptops - no joy. They can all see the network but cannot connect.

This is extraordinary. I have moved the router and also tried resetting it to its factory strings. We have had this router for over a year and all our devices have always worked. Now all four laptops will not connect to the internet. Only one oMac and our phones and iPad.
I have had far more devices running at once before but now all laptops are timing out on connection. Some say this iIP address is already being used but if I manually set to a slightly different IP address it does not help, noir if I manually set to the correct IP address. Why would all our laptops (four) suddenly be unable to connect?

TS4009 My new apple iPhone 5 and my new ipad will not backup to iCloud. Call support and have another call, as apple can not identify the. Issue? Any suggestions??

Can not backup to iCloud on new iPhone 5 or my new ipad. So far apple can locate problem . Any ideas.

I am logged into Icloud on both devices. There is plenty of storage. My Iphone5 has never backed up automatically or manually. It is plugged in and on Wifi. The message is always backup did not complete. My new ipad backed up once on 10/29/12 and does exactly the same thing as my phone. If you start the backup manually it stops after 10-20 minutes and says did not complete back up. I have made sure my login password is the same on both devices....I was bumped up a level last night on Apple Support call and she could not figure it out. We have another call tonight. So far I have no backup of my contacts and do not know what the issue is.

IPhone 4s will no longer connect to or pick up ANY wifi networks

Recently my iPhone 4s has stopped locating or connecting to ANY wifi networks what so ever. When I go to turn the wifi on, it will not locate anything. My home wifi will no longer be shown, along with any other wifi network that I normally connect to. I have researched everything, and tried every troubleshooting solution people have suggested. I am unable to manually enter information to connect to wifi because no wifi will even show up. i brought my iPhone to the apple store, and they did not know what was wrong with it. They opened up my phone, and said that everything looks great, and that the have no solution for me other than buying a new phone because I am no longer within the one year warrant. I am desperate to get this fixed as I am going over on my data, and don't want to have to pay for a brand new iPhone. I amy hoping somebody knows what could possibly be the problem, because everything I have seen in previous posts will not help me.
Any suggestions would be great.
Thank you!

If the Apple store genius bar was unable to fix it you probably need a new phone. Have you tried Reset Network Settings? And if that doesn't work, Reset all Settings? And finally, Restore the phone using iTunes and set it up as a New phone (you can restore your backup later, as long as you don't sync it). If the problem still exists after setting up as New you have a failed WiFi chip.

Trying to restore my iPhone and itunes says it's not connected to the internet, but my web browsers work fine

I tried to restore my iPhone 3G and I get a message that I am not connected to the internet but, I can barouse on the internet with my search engins.

It's hard to tell what password you are referring to. But my guess is you are being asked for the password to the iPhone's backup you created in iTunes. It sounds like you chose to encrypt the backup.
If that is the case, the following applies:
Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
If you can't remember the password and want to start again, you must perform a full software restore and chooseset up as a new device when iTunes prompts you to select the backup from which to restore.
The above comes from http://support.apple.com/kb/HT4946

I am trying to install the new update and it says I am not connected to the Internet . Any suggestions?

once again I am trying to download the new update 8.1.3 and it says I am not connected to the Internet which I am. Any suggestions ?

Have you tried restarting or resetting your iPad or your router?
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Even though you are connected to the Internet, sometimes resetting your router can help. It's very easy to do. Just unplug it for about 30 seconds, plug it back in and let it start up.

TS4006 i have lost my iphone in barcelona when i was on holiday 3-4 days ago but my device can't be located! what might be wrong? if my iphone is still turned off and not connected to the internet won't be able to be located?

i have lost my iphone in barcelona-spain a few days ago but i can't seem to be able to track it on the map? what might be wrong? if the device is turned off/not connected to the internet,it can't be located? i dont know what to do? i think location services were on!!!

Welcome to the Apple Community.
You can only locate your device when it is logged into iCloud and 'Find My Phone' is enabled, additionally the device will need to be switched on and connected to a wifi or cellular network.
Unfortunately, you cannot activate iCloud or 'Find My Phone' remotely.
If the device is wiped by you or another, you may not be able to locate the device (although some have reported they can)

I just upgraded to firefox 6 and now cannot connect to the internet. IE still works fine but firefox won't connect. Any suggestions on how to get the new firefox to connect to the internet?

I just upgraded to ff 6.0.1 via an automatic push. Since then, ff hasnt been able to connect to the internet. Error message:
Firefox can't establish a connection to the server at www.google.com.Firefox can't establish a connection to the server at www.google.com.
IE has no trouble connecting to the internet.

After upgrading, your firewall may not be recognizing the new Firefox version and is not allowing it access to the internet. On your firewall progam's allowed applications list, remove Firefox, then re-start Firefox, try going to a website, your firewall will detect the new version of Firefox, then give the permissions needed for Firefox to have internet access.
*See: [https://support.mozilla.com/en-US/kb/Cannot%20connect%20after%20upgrading%20Firefox Cannot connect after upgrading Firefox]
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

My iphone 3gs wont connect to the internet unless on wifi, can you help?

i bought an iphone 3gs yesterday and on the whole everything is going well so far, however i can only use the internet on my phone if im connected to wifi, which limits me to only being able to use it at home or free wifi in resturants etc and i would like to be able to use it anywhere, surely i can? any suggestions?

Settings>General>Resets>Reset Network Settings.
If that doesn't fix it, contact your carrier and find out if there is a problem in your area.
If not, then try a hard re-set (hold power and home together until you see the Apple logo).
If that doesn't work, restore.
If that doesn't work, restore as new.
If that doesn't work, make an appointment at the genius bar.

How many hours needed to charge the new iPad when connected to the wall outlet.

How many hours needed to charge the new iPad wifi 16 gb?
Yesterday it was my first time to charge and it takes around 8 hours (it was not on wifi& not on working any application)
when connected to the wall power outlet using the supplied charger,dock and the USB wire.
I,ll be waiting for urs reply.

The quickest way (and really the only way) to charge your iPad is with the included 10W USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
Also, if you have a 3rd generation iPad, look at
Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
New iPad Takes Much Longer to Charge Than iPad 2
http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
 Cheers, Tom

IPhone 4S iOS 6.1.3 will not connect to or even find any wifi networks, any ideas?

I updated my iPhone 4S to iOS 6.1.3 and therein started my wifi problems. At first the signal was just dropping out and I kept getting the "Unable to join..." message, which was annoying but it had periods of time where it worked fine and gave me some hope. Since yesterday my phone has not actually identified any of the available wifi signals (not just my router, but also any other networks when I've been out and about) and so I am unable to join any as I cannot even see them to select them.
I have tried:
- changing the channel on my router
- turning my router off and on again
- turning my phone off and on again
- plugging my phone into the computer and making sure it was updated (I did this yesterday which may have made it worse as that's when the problem intensified?)
- resetting my phone by holding down the home and power button
- resetting the settings on my phone (numerous times)
- changing the WPA2 settings on the router
- checking that I have got the wifi turned on
- setting my iPhone to "ask to join" wireless networks
I would suspect something fishy with the router, except that my husbands iPhone is still working fine (he has not yet updated his iOS), my MacBook and his laptop are still connecting fine, as is the PS3 and the wireless printer. I went out today to a place with an open wifi network and my friend with an iPhone 4S (*not* updated to iOS 6.1.3) could see it and connect to it, but my phone didn't even pick it up and we were sitting right next to each other. There are 10 wifi networks in the vacinity of my house which my MacBook and husbands iPhone can see but my phone is now not seeing any of them. This HAS to be something on my phone, but I can't ruddy well work out what it is and meanwhile I am going to get charged loads for using up my data allowance. The only good thing so far about having all this faff is that when I updated to 6.1.3 my phone wouldn't send any photos to anyone unless it was via iMessage and since I've been changing all the settings I found one that works, so I have been able to send my mother in law some pictures of her granddaughter. My own parents will be getting upset by the lack of wifi though as I don't want to FaceTime them using my 3G.
Any help would be most appreciated.

Hi JimHdk,
I have also upgraded to ios6.1.3, and facing same wifi connecting problem, after upgrade my iphone3gs is not connecting to my laptop shared wifi, which was working perfect with ios6.1.2,
and its not an hardware error, its software error, crippy apple does not test their releases which causes problem to users.
Updates:
Earlier wifi connection which i was using on my Iphone 3gs, was WPA2, which was shared from my laptop via "Microsoft virtual WiFi Miniport Adapter", was working perfectly till ios6.1.2, but when i have upgraded my iphone 3gs to ios6.1.3, my iphone 3gs became unable to join wifi,
Today I have created "adhoc network" on my laptop using "Broadcom 4313 802.11b/g/n"(default wifi adapter of my laptop), and kept security type "WEP", and found my wifi working fine with my iphone 3gs,
So if someone using LAN internet on their laptop, they can share their LAN internet to use on their ios devices, via creating an 'adhoc network',
How to create an 'Adhoc Network',
choose Security Type : WEP (compatible with ios6.1.3)
http://www.youneedabudget.com/support/article/create-an-ad-hoc-network-in-window s
Vinay Rajput

I cant getmy new IPAD to connect to the wifi at my apartment. how do i get a prompt to enter a username and password?

I just purchased a new IPAD (16GB + 4G cell) I am trying to get it to connect to the wifi hotspot at the apartment where I live. The wifi signal requires a username and password. How do I get the IPAD to prompt for the username and password? Any help is appreciated

Settings>General>Reset>Reset Network Settings

My new iPad keeps knocking out the whole household's WIFI

I got a new iPad 16GB 4th gen today. I have got as far as connecting to my WIFI to set it up and have typed in my password for the WIFI. Now I cannot get any further because the iPad keeps knocking out the WIFI connection for the whole household. I literally cannot set up my iPad because it keeps killing my connection the minute it is switched on. Can anyone help?

Sounds like there is a bug in the firmware of your router.
Check for a firmware update on the support web page of your router's manufacturer.

TS1398 Niether my iPhone 4s or my new iPad will connect to the internet on any wifi network.

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