TS1398 On my ipod, it shows that it's connected to a wifi network but when i try to open safari, it does not work
On the wifi settings it shows that my ipod is connected to a network, but when I try to open safari it does not open it, because it says its not connected to wifi
You may not really be connected to your WiFi network.
Your router may not have given your iPod a valid IP address. Go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPod (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.
Similar Messages
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My ipod touch 4th gen shows that it is connected to a wifi network but when i try to browse safari it doesnt work.please help me out.
I am using wifi from a mobile by using the tethering option.Hi there amalrockzz,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Follow these steps to troubleshoot the above issues:
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
Update your device to the latest version of software.
Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
Unable to access the Internet while connected to Wi-Fi
If you're using a public or commercial network, you may need to log in or subscribe.
Check to see if you have a self-assigned IP address:
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap .
If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
If they do not, consult with your network administrator or ISP for further assistance.
If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
Additional Information
Find information on connecting to a Wi-Fi network.
Some third-party routers may not be compatible with all iOS devices, even after updating to the latest firmware. If your iOS devices can successfully connect to other Wi-Fi networks, contact your router's manufacturer to ensure that your router is compatible with your iOS device.
See recommended settings for configuring your Wi-Fi router for use with iOS devices.
-Griff W. -
I currently had my personal hotspot turned back on. I have it connected to another device ( which is my daughters Htc hero.) I have done this before so she could get onto Facebook ect. So my problem is it is showing we are connected but her hero won't connect to anything that requires Internet. I've tried everything but all I get on her phone is error could not connect to server. Any help would be very grateful!
My WiFi hotspot only works right after rebooting my iPhone 4S. Upon attempting to reconnect after that initial session, I can only tether using a USB cable... Not good enough Apple!
I took my phone to an Apple Store on the weekend and had it completely reset. That has made the phone faster but it hasn't resolved the hotspot issue.
It seems that the issuei is in the OS itself, so I'm holding out hope for a fix soon... I'm holding off on an upgrade to iPhone 5 until I'm completely satisfied that I won't experience these problems again... -
It shows that I have $25 on my itunes account but when I try to purchase a song it asks for my billing information. I want to use the gift card not pay for it from my credit card. Help!
Get on a computer with iTunes. Click on your email in the iTunes Store, and hit account. Change billing info to None as card type, make sure billing address is correct, and hit done. It will then save, and allow you to make your purchases.
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I just got this computer today, everything works fine but I cannot connect to the internet. The Wi-Fi thing in the top right corner tells me that im connected, but when I try to open Safari, it says that I am not able to connect to the internet. I have done everything the computer has told me, and i still can't connect. I need help please!!
The problem lies between your router and the ISP.
Pull the modem or router/modem power plug, wait about 30 seconds and plug it back in to establish a new connection to the ISP.
Try another website, another device and see if that works if not then call your ISP for assistance and/or reconfigure the router.
If your router isn't secure and you had bad leechers the ISP might have suspended the access or perhaps met the monthly data cap rate.
See these links too.
WiFi, Internet problems, possible solutions
WiFi security issues, at home and WiFi hotspots -
I have lost the remote that was paired. I bought another remote, but the procedure to pair the new one does not work. I suspect the the AT will work with only one remote at-a-time and i have to unpair the first before pairing the second. If this is true, how do I unpair? If not, what can I do?
I was premature in posting the question. I found the answer in andother posting, and it was successful.
Thanks, and sorry for the false alarm. -
i have gotan update on my itunes that should allow me update my iphone 4g from ios 4 to ios5 but whenever i try to update it it does not work what do i do
Well... if you really want help, you could start by providing some details of what happens when you try to update.
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My Ipod touch 4.2 will say it is connected to the wi fi but when I try and use it with an app it says it is not connected to the internet
- Do other devices successfully connect to the network?
- Did the iPod successfully connect to this network before?
- Does the iPod successfully connect to other networks?
Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
- Reset network settings: Settings>General>Reset>Reset Network Settings
-iOS: Troubleshooting Wi-Fi networks and connections -
My WiFi has a problem my ipod says it is connected but when i go to apple store it does not work
my wifi has a problem . my ipod says it is connected but when i got to apple store it does not work
http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macword/disk-full-and -much-more-misery/e9dabe09-7392-4f67-848b-c09cb1adb364
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My iPhone 3GS keeps showing I have app updates but when I go to
App Store It tells me all apps are up to date. Also when I select
purchased apps It just gives me a blank page.Launch iTunes. From the menu bar click Store / View My Account
Click: Edit Payment Information
Make sure you have the correct Security Code.
Then click: Done
And try resetting your Apple ID password. https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa -
How do I fix this problem?
- What happens when you connect the iPod to a computer with iTunes and try to restore the iPod?
- I am confused. First you say the screen says to connect to itunes and then you say the the iPod does not turn on. Does the iPod screen still show the connect to iTunes?
- Try placing the iPiod in Recovery mode and then restore.
- Next try DFU mode and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
My friends MacBook connected easily to my wireless, but why not the ipod touch? When prompted for "Password" I enter the security key info and nothing, nadda....zip. The MacBook asks for the "Security Key" info not "Password", like the touch. What's the difference?
Click on the blue arrow to the right of the network name, if IP address starts with "169." ,restart your router. It should connect properly after your router reboots in a minute or two.
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I can't get my Macbook to shut down. When I try to it prompts me saying Safari has override the shutdown, but when I try to close safari it does not respond (and the option is greyed out. Is this a virus,and how do I correct it?
Have you tried a hard shutdown? Hold the power button for about 5-6 seconds, and it will force the computer to power down. (Note that you may lose and unsaved changes)
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I have iPhone and an iPad and both if them are connected to wifi service , my iPad work fine connecting to the internet but my iPhone doesn't even though it shows that it's connected to the wifi network , please help me I'm in Spain and I need this phone to work , it was working fine this morning on a different wifi network ,
Hi Charajiji,
Thanks for using Apple Support Communities. This article has some steps you can try if you are experiencing difficulty using Wi-Fi on your iPhone:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Cheers,
- Ari -
My iPad shows that it's connected to the Wifi, but cuts off during certain apps.
My iPad shows that it's connected to my home network, and it works. Sometimes.
After a bit of time, it just randomly disconnects, and I can't use the internet anymore, even though it says it's still connected to the network. This can be temporarily solved by turning off wi-fi and turning it on again, but the problem starts again a few seconds later.
This only happens on my home network, and not other networks.
Anyone have any ideas?Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at
http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hmL
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Signal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom
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