TS1398 Will not locate home wifi but if I turn on my mobile hotspot on my phone it finds it...Whats the deal
Will not locate home wifi but if I turn on my mobile hotspot on my phone it finds it
Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect to the home network?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Similar Messages
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I Just bought a IPAD2 and I can connect to my home wifi but I can't connect to any free hotspots. My Ipad shows the connections but I can't get any web pages. what do I do?
Many free wi-fi hotspots require that you register first - agreeing to their terms and conditions, etc. This is usually provided via a web page with Safari provided immediately after connecting. If the register page is provided via Flash, you won't see it and you won't be able to register.
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HT1695 my ipad will not connect to wifi but my iphone 4 will connect to same wifi network
i have an ipad but for some reason it will not connect to my wifi network. It is showing my network on the network page but will not connect to it just shows the circular icon loading. i have an iphone 3g and an iphone 4 they both connect to the same wifi network everytime no problem, the ipod used to connect to the same wifi network but not anymore ive tried re set etc but still nothing can anyone help thanks
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Restored Ipod will not connect to Wifi but all the other devices in my house do.
I restored one day to factory setting cause i wanted to delete all my junk and so when i got home it would not connect to wifi. Before I restored the wifi my ipod worked fine but now i cann't connect. Please help me I have tried everything and am getting really frustrated.
Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I have had this problem since yesterday. My macbook air is not detecting the home wifi network it used to be connected to. A manual addition of the network is also not working. I also tried using network utility which gives the details of all networks available and their details, but the home network does not feature there.
However, my iPhone is able to connect to the home wifi without a glitch. I am right now using a mobile data card to access internet, but need to get back to the home network.
I found various users posting the same problem online, but am yet to find a conclusive problem. Here are two threads on apple support which are similar to my case.
https://discussions.apple.com/thread/2445976?threadID=2445976
https://discussions.apple.com/message/10695921?messageID=10695921&start=1#106959 21?messageID=10695921&start=1
Please help!It was not working for me either and I spent a day looking at things other people did when they had similar problems. Never could find a conclusive response and what has been suggested here was always almost the only thing mentioned. I wish you luck and hopefully someone can actually point out the one true thing that is doing this!
This is the exact sequence of events: I switched off the main supply to the house when I was going out, and when I came back this problem occurred. I was searching desperately online and just when I had given up, I decided to switch mains off and then back on. It picked up the wifi, and has been working since. This was a shocker and mostly a coincidence. Wont hurt to try. -
Corporate Exchange Account will not sync with WiFi, but will on 3G
I have a corporate Exchange account that I have tried to setup on my 3GS on iOS 4. Using WiFi, it won't connect but it does on 3G. It all worked fine on my 3.1.2 on the same WiFi here at home.
Looking for any helpful ideas.
Thanks
RickYes as as far as I can tell. Is there a way to verify this? Thanks for your help
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My iphone 4 power button does not work can i take it into apple store and replace it or what are some options
Assuming it is out of warranty Apple Genius bar will exchange for an out-of -warranty replacement unit identical to the to donor
In US $149 for in iPhone 4 -
IPhone will not connect to WiFi
My iPhone will not locate my wifi even though all other devices connect to it no problem. It's like the network isn't even there.
This happens every couple of weeks and I have to go to settings -> general -> reset -> reset network settings and then it works again. I guess this is a bug having to do with too many stored networks? Why doesn't apple fix it?
Today the usual solution didn't work and neither a hard reset.
How can I fix this? Thanks.If no change after resetting network settings, try restoring your iPhone as a new iPhone or not from your iPhone's backup.
If no change after doing this, more than likely there is a hardware failure. The iPhone includes a one year warranty. -
My MacBook Pro will not connect to my home wifi but will connect everywhere else. My other Apple devices (I-pad, I-touch, another MacBook Pro) connect to the router without problems. It was working fine but all of a sudden stopped working.Thanks!
try this.
get back into your router's settings and start deleting devices that are not connected to your router.
you can also delete the ones that are connected - they'll connect again.
on the DHCP side of it, increase the amount of users that can connect/log in to your router.
see if that sorts it out for you.
good luck. -
I have purchased an iPad mini and it will not join my wifi network. Any ideas?
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
My iPhone5S will no longer connect to my home wifi but others do.
My iPhone5S will no longer connect to my home wifi but others do. Mine will connect to other networks. I have rebooted the router and the phone, reset Network Settings, deleted the wifi network and reinstated it. Can anyone please help?
Good day Telbuoy,
Thank you for contributing to the Apple Support Communities.
It sounds like your iPhone 5s is not connecting to your home Wi-Fi network. You've done a good job of isolating this behavior to your iPhone and home Wi-Fi router.
There are a few more steps that I'd suggest trying next:
Make sure your iPhone is updated to the latest iOS version using the steps in Update the iOS software on your iPhone, iPad, and iPod touch.
Make sure your router is using the settings in Recommended settings for Wi-Fi routers and access points.
Update your Wi-Fi router with the latest firmware and make sure the router supports your Apple product. For more information, contact the manufacturer of your router. (from If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network)
Best Regards,
Jeremy -
my ipod 4rth generation wont connect to my hom wifi but will connect to others . like when i try to use apps that require wifi it says i dont have wifi . HELP !
Since you have already isolated it down to your home network, if following Steve's instructions do not fix your issue, contact your Internet Service Provider or Router Manufacturer and make sure your network is set up according to this information: iOS and OS X: Recommended settings for Wi-Fi routers and access points
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MacBook Pro won't connect to home wifi, but will connect to other networks
Help! MacBook Pro won't connect to home wifi but will connect to other networks. Others can connect to my home network. I've tried diagnostics, resetting the router, restarting my computer, and forgetting the network and then trying to access it. Nothing works.
Hey Brittany,
Welcome to Apple Support Communities.
It sounds like you’ve done quite a bit of troubleshooting to try and resolve the issue with your MacBook Pro not connecting to your Wi-Fi network. If you haven’t already, take a look at the article linked below which provides some additional troubleshooting suggestions that may help you resolve the issue.
Wi-Fi: How to troubleshoot Wi-Fi connectivity - Apple Support
So long,
-Jason -
My IPhone 3GS will not now join wifi, this is a very recent problem. It finds my network but does not download the IP Address hence when I load password Join remains grey. I have tried all the fixes suggested I.e. network reset, airplane on then off but still nothing. I also have another iPhone of the same type and an iPad and they are just fine so I know it is not a router problem. Please please what do I do?
Try assigning Queen as the Album Artist on the compilations in iTunes on your computer.
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HT201263 IPad starts but will not display home screen.
IPad starts by will not display home screen. Seems to be suspended but will not respond.
Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
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