TS1424 8387 error when downloading video; tried several times

I am trying to download a music video purchased on itunes and keep getting 8387 error message.

Have you tried temporarily disabling your firewall and anti virus software?
Have you tried using a different computer? Transfer all purchases from the iPad into iTunes on your computer, backup the iPad and sync your iPad with your own iTunes and you can try using another computer to update and then go back to your own computer, restore from the backup and sync with iTunes again in order to restore all of your content.
Have you asked at an Apple Store Genius Bar of they can help you?
Read both of these for more information regarding transferring purchases and backing up your iPad.
Transfer purchases.
http://support.apple.com/kb/HT1848
How to backup and restore from a backup
http://support.apple.com/kb/HT1766

Similar Messages

  • HT203200 How can i solve the -50 error when downloading video from itunes??

    How can I solve the -50 error when downloading video from itunes.   The apple support people cannot even figure it out!??

    The 2330 error often means some sort of damage to the filing system as might happen if the battery fell out while the disk was in use.
    Try running a disk check to see if it finds and fixes any errors.
    http://support.microsoft.com/?kbid=315265

  • My iTunes suddenly stopped working and doesn't recognize any of my devices and gives me a AMD error. I've tried several times to uninstall all Apple programs and reinstall to no avail. I'm running windows 7 on a Dell laptop. It worked fine for years .

    My iTunes suddenly stopped working and doesn't recognize any of my devices and gives me a AMD error. I've tried several times to uninstall all Apple programs and reinstall to no avail. I'm running windows 7 on a Dell laptop. It worked fine for years then I decided to update my iPhone 4S and it didn't recognize it or any other iPod or iPad.
    Can someone please help ?

    I am having all sorts of problems with 9.1.1.Crashes and not only iTunes but I have to restart all the time.
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  • HT1222 I have to keep getting error messages when downloading the IOS 7.  All my Apple devices are getting the error message.  I tried several times to download.

    How is that I'm already experiencing a problem downloading the updated software on my Apple products?

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  • Error when downloading videos in iTunes

    Been trying to download Gwen Stefani's "Cool" Video for the past hour. When it completely downloads, an error message pops up in iTunes that says
    "There was an error downloading your purchases music. An unknown error occured (0xFFFE7958)"
    Anyone else experiencing this tonite? Is iTunes down for maintenance?
    Thanks!

    "There was an error downloading your purchases music.
    An unknown error occured (0xFFFE7958)"
    Anyone else experiencing this tonite? Is iTunes down
    for maintenance?
    Thanks!
    I have the same problem downloading the 2nd and 4th Episodes of BattleStar Glactica MiniSeries and Episode 9 of Season 1. For some reason 14 of the 17 episodes downloaded fine and now these 3 are becoming a headache. I sent Apple a messages a while back. I only got a system generated reply. There seems to be dead silence from Apple otherwise. I am very surprised at Apple for not even trying to address this much dissatisfaction. OH WELL, Apple seemed to have a good run for a couple of years. I think its downhill from here.
    Athlon Dual Core Windows XP Pro

  • Error when downloading videos

    I'm getting an error message and cannot seem to download my videos from iPhone 4S to my laptop.  Anyone else getting this?? Any work arounds??
    Thanks.

    "There was an error downloading your purchases music.
    An unknown error occured (0xFFFE7958)"
    Anyone else experiencing this tonite? Is iTunes down
    for maintenance?
    Thanks!
    I have the same problem downloading the 2nd and 4th Episodes of BattleStar Glactica MiniSeries and Episode 9 of Season 1. For some reason 14 of the 17 episodes downloaded fine and now these 3 are becoming a headache. I sent Apple a messages a while back. I only got a system generated reply. There seems to be dead silence from Apple otherwise. I am very surprised at Apple for not even trying to address this much dissatisfaction. OH WELL, Apple seemed to have a good run for a couple of years. I think its downhill from here.
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  • ITunes6 returns errors when downloading videos

    I just downloaded and installed iTunes6. First thing I went and bought the "Weapon Of Choice" video. iTunes completed the transaction, but will not donwload the video.
    It returns an error saying "There was an error downloading your purchased music. The disk could not be read from or written to." Originally I though oh my hard drive must be full. But it has +700MB of free space.
    I went to the ITMS. and downloaded one of the free music tracks to see if I could get music and it worked. Also iTunes can access and play all of my current music files.
    Additionally I looked in the music folder and I can see where iTunes created a new folder called "downloads" and created a new folder with the name of the video as well as two files. So it would seem iTunes can write to the disk it just will not download the videos.

    Can you refomat the drive to NTFS? EXT3 I believe is a Linux partition type. I do not see apple ever fixing it. They do not want to support anything out side of platform controled platforms. i.e. Mac and Windows.
    I wonder if this error could have something to do with saving the videos to a partition other than the one iTunes is on. But why would it only have the problem with video files then? Oh well.
    My solution has been to stop buying from the iTMS for the time being.

  • TS1424 iTunes error when downloading tv "Download error, tap to retry"

    Hi, just bought a tv series from iTunes. The first three episodes downloaded with no problems, the last three episodes won't download and the above error keeps occuring. I have be enable to download on my iPhone 4s but they won't on my iPad! Any ideas please...... Thanks

    Usually due to insufficient room on th edevice you are downolading to.  Unfortunately the attempted files get clogged in the download que and must be deleted.  It is not obviousl but:
    I found the answer to my question in another part of this discussion forum.  I'm adding it here in case someone else sees my original post and wants to see the solution.
    To get rid of the download error, go to the download page and find the small down-pointing arrow icon next to the "download error. Tap to retry." text.  Put your finger on the down-pointing arrow icon and flick (quick short swipe) to the left.  The down-pointing arrow icon will be replaced with a "delete" button.  Tap the delete button.  Then confirm the delete in the modal popup window.

  • -50 error when downloading song

    I have been able to download songs in the past no problem on this computer. My daughter downloaded a song and got a -50 error after a few seconds. She pushed the retry button and it seemed to download from where it left off to completion. However, on playback, only the first couple of seconds plays. If I click on the time bar about 5 seconds further down on the timeline than where the songs quits prior to it quiting, it plays the rest of the song properly. One thing I did notice was that at the end of the download, it took an extra long time to finalize the download. I have contacted tech support, but the suggestions haven't helped, or don't seem to apply to my situation. Thanks in advance for any suggestions or help.

    I too had this -50 error message last evening when trying to purchase/download a set of 7 tunes that had been sitting in my Shopping Cart for quite a few days. The Shopping Cart was emptied and a greyed-out listing of the seven items showed up in my "Purchased" list (along with previously purchased items) as well as in a new list labeled "Downloading."
    Tried several times to re-download, but kept getting the same error messages. Along the way, I also saw a message pop up telling me that my computer WAS properly authorized.
    I gave up and went to bed frustrated. When I started up iTunes this morning, there was no record of any (attempted) download items anywhere and the Shopping cart was still empty. The tunes are not in my library. Everything has gone away.
    As I am typing this, I've just received an e-mail "Receipt" from the iTunes music store for the 7 items and an indication that the cost has been billed to my Visa account!
    It seems I'm being billed for music I don't have. How do I resolve this?

  • -50 error when downloading songs

    I've been searching for an answer. I get the message"-50 unexpected error" when my songs that I recently bought attempt to download to my library. This happens once in awhile but has been rather frequent recently. How do you fix this problem

    I too had this -50 error message last evening when trying to purchase/download a set of 7 tunes that had been sitting in my Shopping Cart for quite a few days. The Shopping Cart was emptied and a greyed-out listing of the seven items showed up in my "Purchased" list (along with previously purchased items) as well as in a new list labeled "Downloading."
    Tried several times to re-download, but kept getting the same error messages. Along the way, I also saw a message pop up telling me that my computer WAS properly authorized.
    I gave up and went to bed frustrated. When I started up iTunes this morning, there was no record of any (attempted) download items anywhere and the Shopping cart was still empty. The tunes are not in my library. Everything has gone away.
    As I am typing this, I've just received an e-mail "Receipt" from the iTunes music store for the 7 items and an indication that the cost has been billed to my Visa account!
    It seems I'm being billed for music I don't have. How do I resolve this?

  • I downloaded a movie on my apple tv and now when I try to watch it tells me there is an error and to try later.  I have tried several times over the last 5 days and nothing changes.  Any help please?

    I downloaded a movie on my apple tv and now when I try to watch it tells me there is an error and to try later.  I have tried several times over the last 5 days and nothing changes.  Any help please?

    What is your current connection via speedtest.net
    Make sure DNS is set to auto (settings - general - network)
    If on wifi try ethernet

  • Why is it when i download the software update for iphone an error pops out when downloading is finish and processing file is being done...i've already tried several time but still the same result.

    why is it when i download the software update for iphone an error pops out when downloading is finish and processing file is being done...i've already tried several time but still the same result.

    Disasble the computer's security software during the download and update.

  • When I try to upgrade and install to iOS 5.1, error message prompt "operation stop running". I have tried several time but failed. Also, would like to know why always need to have wifi access in order to upgrade the version of iPad iOS, why not 3G ?

    When I try to upgrade and install to iOS 5.1, error message prompt "operation stop running". I have tried several time but failed. Also, would like to know why always need to have wifi access in order to upgrade the version of iPad iOS, what is the purpose of 3G then? This is really nonsense using wifi + 3G iPad. need help ! Thanks.

    The file is too large to download via 3G. There is a 20MB limit with 3G. The purpose of having 3G is that you have internet access everywhere and do not need to be near a WiFi hotspot or network.
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  • HT202159 I tried several times to download  pages that I already pay for and it says that there was an error in the installation , what can I do

    I tried several times to download  pages that I already pay for and it says that there was an error in the installation , what can I do

    -  Temporarily disable anti virus software if installed.
    -  Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading.
    -  Third party download managers can cause problems when downloading apps.
    I see v10.7.4 in your profile but make absolutely sure that's correct because the minimum requirements for Pages is v10.7.4 according to the Pages Information panel at the App Store.
    Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac.

  • HT4623 I recently downloaded ios 6.1.3 in my iphone s3 but could not install. The message on the phone is " unable to install update. An error occurred installing ios 6.1.3. I have tried several time but the same message keep appearing. what do i do.

    I recently downloaded ios 6.1.3 in my iphone 3, but unable to install the download. This message keeps showing "unable to install update, an error occurred installing the ios 6.1.3 I have tried several times but the same message keeps coming. What is the solution?

    There is no such thing as an iPhone 's3'.  There is a 3G which can only be updated to iOS 4.2.1 and a 3GS which can be updated to iOS 6.1.3.
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    Identifying iPhone models

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