TS1424 A movie I bought (not rented) on Itunes stopped working after not watching it for over a year. Now it just shows a black screen.
A few years ago I bought GI Joe The Rise of Cobra on Itunes (not rented, bought). Now, after not watching it for at least a year, when I try to play it all I get is a black screen. How can I fix this?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
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Thanks. I have been using iTunes since its inception and have never had a problem...I'm using the latest version. The progress bar is the bar that moves when you're playing a song..it just won't start when I double click on a song,..have tried quitting, rebooting etc but nothing works. Apple are useless-they have told me twice they've tried to call me 'momentarily', but I've been waiting by the phone, and they definitely have not tried to call...
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Hi 22chill,
I recommend that we delete and re-download the movie from your purchase history:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M. -
Hello, my iphone 5s fell, thereafter i tried taking a picture, the camera app just shows a black screen and hangs, the front camera works on other apps (such as facetime and skype) but the rear camera is not working, all other apps work perfectly well, how do i resolve this
Double tap Home button and delete Camera app from multitask-list.
Do a
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data
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itunes stops working after say half hour of use and will not play next song, I have to close and reopen, it works fine till next time, it keeps happening on a regular basis, HP pavilion laptop, g6 series,
Window 7 64 bitHello davewood26,
The following article provides steps that can help get iTunes stabilized.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen -
I am not able to redeem my itunes gift card. It says that it has not properly been activated. I have had this card for over a year is it expired?
Ask the people at the store the gift card came from or the iTunes Store staff for assistance.
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HT1657 My movie won't play, iTunes just shows a black screen..?
I rented a movie from iTunes. It downloaded and I clicked play but the movie will not play; instead, it shows a black screen.
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When I tried to sync my iphone 4 and ipad in iturnes, an error message popped up saying this device cannot be used because Apple Mobile Device service is not started! What does that mean and how do I start service? I've had these devices for over a year and update and sync regularly and have never seen this message before!
I got that message yesterday. I'm new at this so don't know if this is the correct solution but it worked for me. I reset my iPod by holding the 2 buttons down until the apple appears AND I restarted my computer. After that everything worked.
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I downloaded a movie but when i try to play it itjust shows a black screen and wont play. Anyone know how to fix this?
Are you getting an "iTunes has stopped working" message after the black, screen? Or is something a bit different going on?
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Go figure both Apple support and Netflixs support "have never seen a problem quite like mine" the same day my free trial has ended. And no the, problem is not with my Netflixs account because they charged my debit card just fine. I'm trying to play instant movies on my netflixs account and every time I click on a movie or show it just shows up a black screen with no play controls. According to Netflixs I'm either missing a peice of software or I need to uninstall and reinstall a program or plug-in or something. At first they thought it was Microsoft Silverlight, but I've tried uninstalling and reinstalling that several times and nothing has changed, plus since I had no play controls as well the problem is definetly not Silverlight. So I was wondering what other types of software or plug-ins are needed to play Netflixs movies or if anyones else has had the same issue and knew how to fix it. And I know that it is a problem with my Macbook Pro, because my netflixs accout still works on my sister's computers. I've tried restarting my computer, restarting Firefox, signing out and back in on Netflixs, praying to God, clearing my cookies and chache, saying nice things to my laptop, yelling at my laptop, and pretty much everything under the sun. Nothing I do is fixing it. Please someone help me figure this out.
MacBook Pro / Mozilla Firefox / Netflix / Silverlight Update solved - DON'T DWNLOAD FROM NETFLIX
I solved this problem tonight. I have a MacBook Pro with 10.5.8. I know, it's old. But I love my Netflix and I recently noticed that Firefox plays Netflix much better. Then I suddenly got this message that I needed to download the latest Silverlight - it only takes 30 seconds! - WRONG. However, after much searching, I finally did the steps in order and it worked.
This was after repeatedly downloading Silverlight from the Netflix site without success. So here's what I did:
1. Went to http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
2. Followed the directions. I felt like such an idiot for not doing it right before.
3. Go to your hard drive and search for "Silverlight" to locate ANY existing Silverlight files: .dmg, etc.
[also check your Libary/ Internet Plug-ins, but the above search is faster]
4. Drag it all to the trash and empty it.
5. Go back to the Get Silverlight page and click on the Install on that page, not the Netflix site.
6. Note the steps for Safari or Mozilla Firefox - I wanted Firefox, so I follwed those instructions.
7. Once it's installed, close all the browsers and Restart that bad boy. Right away.
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itunes has stopped working
Error 7 (windows error 998)
this happened after attaching my old ipod, however I have since uninstalled and reinstalled several times and each time on opening via shortcut or main icon it gives the following message again
Itunes was not installed correctly. Please reinstall iTunes
Error 7 (windows error 998)
any suggetions ?Hi animalsintheark,
Thanks for visiting Apple Support Communities.
You may want to try the steps in the "Additional Troubleshooting" section of this article, before trying to reinstall again using the steps in "General installation troubleshooting:"
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Best,
Jeremy -
Why will iTunes not verify my payment info for my ipad2? I have been using this credit card for a long time on pc and iPhone.
here i will give you the phone number
Are you ready
1-800-275-2273
hope this helps if once you get this messege download a phone app such as skype so. -
I completely reset and now it has a black screen showing a plug in pointing to itunes. what should i do?
That iPad is probably in recovery mode:
http://support.apple.com/kb/HT1808
But it won't be much use to you, if you don't know any passcodes.
In that case, you should contact Apple.
By mail...:
http://support.apple.com/kb/HT5312
...or by phone:
http://support.apple.com/kb/HT5699 -
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Wifi (No 3G), IOS 6That means there's no videos left on the iPad, and the downloads aren't really there.
Sounds like a job for Apple Support. They'll have to remove the downloads from the queue to clear the iPad.
https://expresslane.apple.com/GetproductgroupList.action
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