TS1424 A song I downloaded from Itunes isn't complete...how do I get a refund??

A song I downloaded from Itunes isn't complete...how do I get a refund??

Other people have been having similar problems with incomplete sone over the last few days, I assume that there has been a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting it from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if it re-downloads in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link.

Similar Messages

  • Only partial songs are downloaded from Itunes Match

    Only partial songs are downloaded from Itunes Match, they stop and go on to the next song.  Any ideas?

    I too had this issue. On the Downloads screen in iTunes simply uncheck the box at the bottom left that says "Allow simultaneous downloads". Next, delete any of the affected songs from your library and then re-download them from iCloud and songs should no longer abruptly cutoff or jump to the next song.

  • I recently downloaded a music cd from iTunes on my macbook  how do i get that music on my iphone

    i recently downloaded a music cd from iTunes on my macbook  how do i get that music on my iphone

    See Here >  Syncing with iTunes
    And Here >  Managing content manually
    From Here >  http://www.apple.com/support/iphone/syncing/

  • I'm missing part of a song I downloaded from itunes store. How do I fix this?

    How can I fix a song that is missing the last minute? I downloaded it from iTunes store.

    Delete and redownload it. If you're asked to pay for it again, click here and contact the iTunes Store staff.
    (116609)

  • Error -42023, song stopped downloading from itunes

    I bought a movie soundtrack and only the first half of the songs were downloaded. It looks like the rest are fully downloaded because all of their statuses say 6.9 MB of 6.9 MB or 11.2 MB of 11.2MB. Except they all also say "stopped-err = -42023". And whenever I press "Resume Download" nothing really happens and I get a pop-up that says "There were some problems downloading some purchased items". It then suggests to check my internet connection--there is no problem with the internet connection. I did everything the iTunes help told me to do and nothing has worked. I even tried restarting my computer and buying the soundtrack again, but for the second time, the download stopped halfway through.
    help?

    May be this article can be of some help:
    http://support.apple.com/kb/TS3297
    "Error -50," "-5000," "8003," "8008," or "-42023"
    These alerts occur due to timeouts or conflicts trying to write a file during download.
    If you encounter this issue while accessing iTunes Store:
    See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
    If you encounter this issue while while downloading something from the iTunes Store:
    Delete your iTunes Downloads folder, located in:
    Mac OS X:
 ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.

    Windows Vista:
 \Users\username\Music\iTunes\iTunes Media\Downloads\

    Windows 7:
 \Users\username\My Music\iTunes\iTunes Media\Downloads\


    Windows XP:
 \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
    After locating your iTunes Downloads folder:
    Quit iTunes.
    Delete the Downloads folder on your computer.
    Open iTunes.
    Choose Store > Check for Available Downloads.
    Enter your account name and password.
    If you encounter this issue while while downloading Digital Copies using Windows:
    Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
    If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
    You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
    If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.

  • Lost songs after downloading from itunes

    Hi,
    I have gotten overly frustrated and decided to not use itunes for the last couple of months because of it! In July, I lost my itunes library when my hard drive crashed. I emailed itunes then and they told me how to get back the majority of the songs I had bought from itunes. I did these steps and found that I was still missing a great deal of bought itunes songs and albums. Some examples are albums by Jack Johnson, Colbie Caillat, and James Blunt. I did make a back up disk at one point of my itunes but I was not able to retrieve the songs off of this either. Now my itunes has the songs I was able to download back in July and a ton of broken links to all my other songs. Any suggestions would be appreciated!
    Thank you

    I would call Apple back, explain to them that you are very upset, and if that doesn't help, tell the Apple Customer Service people that your friends are hearing about the bad costumer service at Apple (because of this particular issue) and now you are recommending that they get a PC instead of buying a new Mac. I think that will do the trick! Don't forget the part about recommending to your friends to buy a PC instead of a new Mac, that will be the selling piece!
    Hope it helps,
    Brandon

  • I HAVE MUSIC  DOWNLOADED FROM  ITUNES ON MY COMPUTER.HOW DO I TRANSFER  TO MY IPOD

    I downloaded music from ITUNES to my computer,and can't figure out how to get the music to my IPOD classic

    Hello there, hwange.
    The steps for getting music onto your iPod is outlined in the following Knowledge Base article:
    Sync your iPhone, iPad and iPod with iTunes using USB - Apple Support
    Set up syncing
    Open iTunes. Make sure that you have the latest version.
    Connect the iOS device to your computer using the included USB cable.
    Locate your connected iOS device.
    After clicking on your iOS device, tabs will appear on the left side of the iTunes window under Settings.
    Summary: Features information about your device, options for backing up or updating your device, and accessibility settings.
    Apps: Manage your apps and file sharing.
    Music: Sync your music.
    Movies: Sync your movies.
    TV Shows: Sync your TV shows.
    Podcasts: Sync your podcasts.
    iTunes U: Sync your iTunes U courses.
    Books: Sync your books and and PDF documents.
    Tones: Sync your ring and other alert tones.
    Photos: Sync your photos from iPhoto or a folder on your computer.
    Info: Sync your contacts and calendars.
     On My Device: Shows you the music, movies, TV shows, podcasts, books, tones, and voice memos that are on your device.
    Some tabs might not appear if you don't have the corresponding content in your library. For example, if you don't have any podcasts in your library, the Podcast tab won't appear.
    You can turn on syncing for Music, Movies, TV Shows, Podcasts, Books, Tones, Photos, and Info. To turn on syncing, click the content type from the list under settings, then click the box next to Sync [content type]. If there's a check in the box already, syncing is turned on for that tab. To turn off syncing, uncheck the box.
    Click the Sync button in the lower-right corner of the screen to sync your content. Only the information in the content list you've enabled syncing for will sync to your computer. If you made any changes to any of the settings, you will first need to click the Apple button.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I am based in South Africa, and it seems like we cannot purchase songs and movies from iTunes. any suggestions on how to by-pass this seemingly boycott of South African users?

    I am based in South Africa, and it seems like we cannot purchase any music or movies from itunes. Apparently it is not supported by our itunes store, what ever that might mean. Unfortunately the staff in all of the i-shops in South Africa are pretty much unhelpfull, unlike the service i received while in the US. Any suggestions on how to by-pass this seemingly boycot of the South African users?

    To use the iTunes Store in a country you need a credit card issued in that country, billed to an address in that country, and also be physically present in that country when using the store.  Basically all you have access to would be anything offered in South Africa unless you move to a different country.
    It's the media owners who get to tell Apple where and where they cannot sell their media.  I'm sure Apple would be happy to take your money but  if the media companies are not happy then they can say no to sales in SA.
    Even if there were a way to bypass this we certainly couldn't tell you on this forum because it would violate the Terms of use of this web site and get the whole topic removed.

  • Two songs I downloaded have static on them. How could I get the songs cleaned up?

    I recently purchased some songs on itunes. Two songs I downloaded have some static on them. How could I get the songs cleaned up?

    Delete them from iTunes then download them again.
    Downloading past purchases from iTunes

  • HT4527 I have a new computer and all of my music from itunes is not showing how can I get it back? My old computer is fried. I had 5 authorazations so I deauthorized all then authorized my new computer. Please help

    I have a new computer and after I downloaded iTunes my music library is empty. I had to deauthorize my last computers since I was at the 5 limit. How do I get my music?

    Copy all of your music from your backup copy of your old computer to your new one.
    If for some reason you have failed to maintain a backup copy, then you can redownload some itunes purchases in some countries.
    Download past purchases - Support - Apple

  • I just purchased an album from itunes on my pc. how do I get the purchase to put in on my Ipad?

    how do I get my itunes purchases put on all my apple products. just bought an album from my pc and want to have it on my ipad.

    Connect your iPad to your computer and launch iTunes. If you auto sync, let the process complete. Then click on your iPad name on the left side bar under the Devices heading and click on the Music Tab in the iTunes window at the top on the right. Select the album - click on the box next to the Album name, (make sure the heading -Sync Music is checked) and then click Apply in the lower right corner of the iTunes window.
    That should sync the album to the iPad and look for it in the iPod or Music App, depending on which iOS you are running.

  • HT1918 I changed My address and itunes charged me twice, how do I get my refund back?

    I just changed adresses and did so on itunes also, I checked my bank account statement and I see that itunes charged me twice, how do I go about getting my refund?

    1. Go to http://expresslane.apple.com
    2. Choose iTunes > iTunes Store
    3. Chose Purchases, Billing, and Redemption > Apple ID account billing
    4. Select the appropriate country and press "Continue"
    5. Choose from one of the available options to conact iTunes Support. Depending on the time of day, they may have phone/live chat support available. Either way, have your order number handy when you contact them

  • Playing Songs just downloaded from itunes store

    My brother just got a brand new iPod video and we are using the gift certificate to get free songs. We are able to download them on to itunes library and even on to the ipod. But when I try to play the songs we just purchased the screens comes up like it is about to play the song and then it goes back to the main menu of the iPod. I thought it was the song at first so I used my other iPod video and the song started playing on my ipod, but not on my brother's. Any idea why it won't? I updated the ipod, and restored it. I tried everything I could think of.

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • Problem playing back a song just downloaded from iTunes

    hey everyone,
    i just downloaded the Joss Stone Tell Me 'Bout It (A Yam Who? Rework) - EP and there is a problem with the radio edit of the song
    whenever i play it, it plays to the 16th second, and then it goes to the next song, but if i fast forward, it will play through the rest of the song.... i tried getting out of iTunes a re-openin it, but it still doesnt work
    the other song is fine
    can anyone help me with this?

    hope this helps
    http://support.apple.com/kb/HT1933

  • My iPod 4G, after reset and iOS 6 install, now has only some album art after syncing music. Even music directly downloaded from iTunes is missing album art. (I'm using iTunes 11.0.1 on Windows Vista)

    My iPod 4G, after a reset and iOS6 install, after I recopied and synced music, is missing most album art. Even songs directly downloaded from iTunes are missing album art. I'm using iTunes 11.0.1 on Windows Vista. My iPod isn't full. Whenever I go to "On This iPod" and add album art and sync, nothing happens. Please help :/

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync all music and resync
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:       
    iOS: How to back up           
    - Restore to factory settings/new iOS device.

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