TS1424 Apple Mobile device does not show up after installing 10.0.7.21
Receive message "Apple Device not started". Apple Device does not show up in Adminstrative Tools, Services. Windows 7 64bit, IOS6.0.1.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if a component such as Apple Mobile Device Support won't install normally.
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Similar Messages
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When re installing iTunes on window it shows error message: Service Apple mobil divice does not start
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
Why does my Apple Mobile Device Support not uninstall?
Why does my Apple Mobile Device Support not uninstall from the Control Panel? It appears that my unsuccessful iTunes install requires that I clean up ALL Apple software,before trying again.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
my iphone 3 will not sync with itunes, it says Apple mobile device is not started, also doing it with ipad - can anyone help??? thanks
Restart your computer. Run iTunes and check for updates. If there is a later version of iTunes available, download and install it. Then try again. If you still cannot see your iPad listed in iTunes make a list of all the things you have tried so that we can see exactly what steps you have taken.
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Hello, my iphone for several times shows me this message "this iphone can't be used because the Apple Mobile Device service not started".
I need help, because i'm enable do download the new update.
ThanksType "Apple Mobile Device service" into the search bar at the top of this age by "Support" and read the resulting help articles.
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What does apple mobile device service not started
what does apple mobile device service not started
I had a same problem with you!!
Normaly i deleted all and reinstall but that's not fun!!
but luckly i found the solution.. hope it works for you too!
Go to control panel --> Programs (uninstalls a programs) --> Apple Mobile Device Support (Right click) --> Click Repair
I don't had to reboot my computer but if it's necessary, you can..
Hope it helped!
Good luck! -
"This iPod cannot be used because the Apple Mobile Device is not started." What does that mean?
When I try to plug in my iPod to iTunes, I get a box that says "ThisiPod cannot be used because the Apple Mobile Device is not started." What does that mean?
it means that the service that suporting your device on the computer is not started
to restart it go in windows task manager by pressing CTRL+SHIFT+ESC (ECHAP in french keyboard)
or right clic on task bare and start windows task manager
go on tab ''service'' find apple mobile device, right clic on it and start this service
now you device should be able to connect to itunes -
i just recently bought a phone off craigs list from someone else and they didnt restore it so i tried to plug it in and restore it and it said the "apple mobile device is not started" what does that mean? and what can i do?
You must be running Windows. AMD is a service that needs to be running in order to sync your phone. You need to start it as described here: http://support.apple.com/kb/ts1567.
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What does the message - "i phone can not used because the apple mobile device is not started " mean
what does the message -- "i phone can not be used because the apple mobile device is not started" mean
Type "apple mobile device service" into the search bar at the top of this page by "Support" and read the resulting help articles.
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Can some one help me with diagnostic test result " apple mobile device driver not found"?
I bought an iPhone 4gs 32gb from Singapore. iso 4. I'm living in Chennai, India. To connect it to my computer (windows XP,), I have downloaded iTunes 10.6.1.7. Unfortunately iTunes is not recognizing my iPhone. I had tried to troubleshoot it by reinstalling iTunes (2 times). I have restarted the apple mobile device from control panel. I try connecting my iphone in another usb port. but no use. I don't know what am I missing?. iTunes opens on my computer. but doesn't recognize my device. when I click on help. it says an "unknown error has occurred. your computer is not connected to internet. please check your internet connection and try again later". I don't know what to do? could you please help me? thank you so much for your help and time.
when I update the usb driver (C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.Double-click the usbaapl file.) I followed the procedure from this site. http://support.apple.com/kb/TS1538 when I finished, it says "the specified location does not contain information about your software"
I did the apple's diagnostics test on my computer. I'm pasting the result for your info.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
System manufacturer System Product Name
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013AC2C08548378
Current user is an administrator.
The current local date and time is 2012-06-28 15:23:45.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel(R) G41 Express Chipset
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D85300A1-330D-41ED-AC5A-EC032B22FBF0}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Jun 28 15:17:19 2012
Lease Expires: Fri Jun 29 03:17:19 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
G: Optiarc DVD RW AD-7220A, Rev 1.01
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
This is my post:
https://discussions.apple.com/thread/4063223
Please, we need your help. -
Apple Mobile Device Suppurt not installing with iTunes 10.6.3
Hey guys, any help with this would be much appreciated., I had an issue a couple of days ago where I couldn't reinstall the latest itunes (10.6.3) I have now managed to install this current version but with one major problem, Apple Mobile Device Support didn't install with it. I tried everything, I've tried uninstalling itunes and reinstalling it again with and without the anti virus turned on, I've tried a system restore, I've tried using an old version of Apple Mobile Device Support, and still nothing.
My itunes keeps saying this whenever I plug in my iPad, "This iPad cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes" I've done that, it didn't work, however, itunes has managed to install successfully on my desktop pc, which is Windows XP, with apple mobile device support, but the machine I'm having trouble installing itunes with Apple Mobile Device Support on is my Laptop which is running Windows 7. I doubt this is a problem with my laptop, the system restore I did confirmed that, and the issue only returned when I tried reinstalling the latest itunes.
Is this problem with Apple Mobile Device Support not installing with the latest itunes a bug? i hope so, because I've read up ways to solve this problem but alot of it gets too technical and I'm not the most technical person when it comes to computers and all that.
Is anyone else having similar problems, if so, how did you solve it?
Thanks, hoping to hear back soonI've also read somewhere about using Win Rar to extract files to do with apple mobile device support from the itunes installer file, would you recommend that to? I don't really fancy the idea of doing anything that involves my registry because knowing me I'll end up screwing my laptop up for good lol
It's a little more involved than just doing a standalone AppleMobileDeviceSupport64.msi install, I'm afraid. The relevant drivers in AMDS are not digitally signed for 64-bit XP, so you have to force XP to accept a driver install that it would try its damnedest to not do. There's no driver issues for other 64-bit componentry in the installer package (I think the GEAR drivers install on XP 64-bit systems), but I believe there's still a bit of fancy footwork involved in getting them installed too ... although it's been a long time since I've looked at an instruction set, and I might not be recalling those things correctly. (So if you're not comfortable with system modifications, it might be best to steer clear of the Orca-based techniques ...) -
Apple mobile device service not started please help
Each time i try to sync my iphone to itunes it keeps on saying "apple mobile device service not started"
I know how to start it and everything its that when i start it it says "Windows could nt start the Aplle Mobile Device service on local computer"
I have the newest itunes and i have windows 7when i start it it says "Windows could nt start the Aplle Mobile Device service on local computer"
Does Windows give you an error code number when AMDS fails to start, Love? If so what number do you you get? -
I've just updated my iTunes on my laptop
And when i plug my iPhone in, nothing happens and the device does not show up in iTunes
I have tried numerous cables, uninstalling and re-installing iTunes and searching for devices on iTunes
And i still have no luck
help!Pick the appropriate one of these for advice:
Windows - http://support.apple.com/kb/ts1538
Mac - http://support.apple.com/kb/ts1591 -
I am running Lion 10.7.2 and I have an external drive hooked to my time machine. I can't rename folders and when trying, I get an error code 8076. The checkbox "ignore permissions for this device" does not show on volume info. Help please???
The TIme Machine volume does not have that checkbox.
I think the issue is with your Finder...
Go to Finder "Go" menu hold the option key and choose Library. Then go to Preferences trash these files:
com.apple.finder.plist
com.apple.sidebarlists.plist
Then, restart, or log out and in again.
(You will have to reset a few finder prefs the way you like them.) -
TS2634 When I open iTunes using PC, the device does not show up anywhere
The device does not show up anywhere. This is happening for iPhone and iPad. Thoughts?
Hi Friednhook,
If you are having an issue with your devices not being recognized in iTunes on your Windows PC, you may find the following article helpful:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
- Brenden
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