TS1424 As soon as I open itunes store the computer freezes and I have to restart any ideas thanks

Can anyone help with the above please, Linda Winter

Try...  iTunes unexpected quits, freezes, or launch issues
Here  >  http://www.apple.com/support/itunes/troubleshooting/

Similar Messages

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    You could try wiping the hard drive and reinstalling the OS and all your programs.
    Did you install any programs yesterday?
    If not it may be best to take it to an Apple care center and have it checked out. Take it in while it is asleep so you ccan show then what is happening.

  • Since downloading iso7 when I open iTunes Store the screen goes blank but the icons still come up at the bottom of the screen . Help

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    Go into the Music app and access the iTunes Store through it. You should on have to do so one time.

  • TS3297 iTunes puts up a message "The item you've requested is not currently available in the Hong Kong Store." I had not requested anything from the HK store at that point, and I have never used any store other than the HK one. How I can clear that messag

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    When I click OK, the iTunes Store page remains blank, apart from saying "iTunes Store" in the middle of the page.
    I went to "View My Account" and pressed the Reset button to "Reset all warnings for buying and downloading items", but that doesn’t fix this particular warning. I also tried Edit > Preferences > Advanced > Reset Warnings and Rest Cache.
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    Further info on my question above.
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  • Ok... i am trying to sign into my apple account in the itunes store on my ipod and i have all the correct data for my credit card and it says " your payment information does not match your banks records. try again or nenter a new payment method. " help me

    ok... i am trying to sign into my apple account in the itunes store on my ipod and i have all the correct data for my credit card and it says " your payment information does not match your banks records. try again or nenter a new payment method. " what does this mean and how can i fix it??

    - See:
    ]iTunes Store: My credit card's security code or zip code does not match my bank's records
    - If still problem contact iTunes by:
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  • Hello, i am having problems with itunes store. it wont connect almost as if its hanging, any ideas how to fix this problem

    hello, i am having problems with itunes store. it wont connect almost as if its hanging, any ideas how to fix this problem

    BOB we need you urgently
    Perhaps Bob will see this thread, he is the professor in these cases.
    You do not use a WEP password but wpa/wpa2 on router and equipment.
    All equipment connects to WiFi, but for your iPad.
    Even with all other equipment WiFi off, you cannot connect your iPad.
    Your iPad connects to other WiFi nets correctly.
    All resets etc done on iPad and Router.
    Still I am not sure it is your router for sure, frustrating...
    I want to test 2 other things:
    1. in your iPad, set everything OFF in Settings/Cellular, turn off/then/on your WiFi, and see whether it will still not connect...
    2. If that does not do it: disconnect the router as well as the modem from the power, for 15 seconds, then reconnect the modem, let it fully start, then reconnect the routet let it fully start, turn of your WiFi in iPad, then on, and see whether it will connect.

  • HT4623 i updated my iphone 4s to the new ios 6.1.3 after installing it the device displayed itunes with a USB symbol and cannot come up. please any ideas

    i updated my iphone 4s to the new ios 6.1.3 after installing it the device displayed itunes with a USB symbol and cannot come up. please any ideas

    Do as the diagram indicates:  Connect your iPhone to your computer.  Open iTunes on the computer and restore your device.

  • My pdf reezes when I click on COMMENT. I am trying to get at the tools to edit a pdf. If I use the tools from the toolbar, there is no issue, but once I click COMMENT, the document freezes and I have to open Task Manager to crash it. This started in the l

    Sorry, I am new to the type of problem-solution process and I do not know how to edit my first statement. My true statement is below:
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    Thanks for making me search for information.
    Karen
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    I have used COMMENT for years without this issue occurring. It started in the last 2 weeks.
    I could not find Properties under the file menu, but found a security setting in Preferences under the Edit menu. It did not have a way to allow/disallow COMMENT.

  • When i try to open indesign i get error #5. i've rebooted the computer but still get it... any idea?

    when i try to open indesign i get error #5. i've rebooted the computer but still get it... any idea?

  • TS1424 As soon as I go to iTunes Store my computer freeze's only on the store then I need to manual reboot computer

    Every time I launch iTunes Store my computer locks up and I have to manual reboot. Only happens when I go to store

    Did you purchase the iPhone second hand?
    Has anybody else signed into their Apple ID on your iPhone?

  • TS1368 When I open iTunes store the page goes blank on my MacBook

    When I open iTunes store it shows the loading bar, it goes to about half and then the page goes blank and I can do nothing but go back to my library. What can I do?

    All software has bugs. Try closing the Camera app via the phone's taskbar and do a soft-reset of your phone, and/or update to the iOS 8.2 which was released yesterday).
    Closing an app : Force an app to close in iOS - Apple Support
    Soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

  • An upgrade for my IPod 3rd gen  and now all my APPS close as soon as they open, except for the first page and the bottom line.

    I just downloaded the latest upgrade for my 3rd gen IPod and now most of the Apps close as soon as they open. Only the first page of Apps and the bottom line will operate. Does anyone know of a solution. I checked with common problems and I don't have other Apps open.

    If the ipod was completely drained of power, you have to leave the ipod connected to a power source (Like your PC) for up to an hour before it will have enough power to power up and be seen by windows and iTunes.
    http://docs.info.apple.com/article.html?artnum=61711

  • When i open iTunes my hole computer freezes up, when i open iTunes my hole computer freezes up

    every time I try and open my itunes my hole computer freezes up

    http://support.apple.com/kb/TS1538

  • Opening FILE it goes right back to the start page and I have to restart firefox.

    I go from start page to Mozilla Firefox and when I go to check or retrieve a FILE it closes down and goes back to the start page(screen saver) and I have to restart Firefox. Also, when I am trying to work on a website and I click FILE to retrieve pictures etc. it goes back to start page(screen saver). I tried using INTERNET EXPLORER and I do not have the problem. I prefer using Firefox.

    Look here for all of the suggested troubleshooting steps for apps purchased form the iPad App Store.
    http://support.apple.com/kb/TS1702

  • Itunes crashes as soon as I open itunes store. Also message: data execution prevention has closed itunes flashes up after itunes has closed??

    After the recent update of iTunes. Every time I try to open up the iTunes store it crashes iTunes, But I can play my music absolutely fine through my library. Also whenever I close iTunes a message saying 'data execution prevention has closed iTunes flashes up on my screen??
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    Hey there KP187,
    Here is an article for you that will help you troubleshoot this issue with iTunes on your PC:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

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