TS1424 cannot "report a problem" after iTunes upgrade

I just upgraded to current version of iTunes, and when I click on "report a problem" in e-mailed store receipt, the dialog won't open. It only shows the purchase receipt in iTunes. Help please!

Contact the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Regards.

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Problems after itunes upgrade.

I recently upgraded itunes to the current version on two of my windows/xp pc's.
On the first one I didn't have any problems.
On the second one, after the pc rebooted, all of the personal settings for the administrator account that was used to do the upgrade were gone, and the itunes library for the account was gone.
After some looking around on the pc, I found that the path for My Documents for the account had been changed from C:\Documents and Settings\account_name\My Documents to C:\Document and Settings\TEST\My Documents.
Everything under the original path for the account is still there, so all I need to do is get the My Documents path pointed back to where it originally was, but when I try to do this, I get a message saying that the path I am trying to point to is not authorized.
Does anyone know why the itunes upgrade would have changed the My Documents path? And does anyone know how I can change it back to where it should be pointing to?

Good news
I had no problems updating my ipod and iphone to iOS4. But all I wanted was the folder option, I knew that my 3G does not support multitasking due to the slower CPU and build in memory.
Here's a little help to decide about your update, in case you haven't see this yet.
Enjoy your ipod.
Compatibility
The iOS 4 Software Update works with the second- and third-generation iPod touch. Not all features are compatible with all devices.
Not all features are compatible with all devices. For example, multitasking, custom wallpaper, and Bluetooth keyboard support are available only with iPhone 4, iPhone 3GS, and the third-generation iPod touch (32GB and 64GB models from late 2009).
Multitasking is available with apps that have been developed to work with iOS 4.
Books are available on the iBookstore. Title availability is subject to change.
Faces works only with iPhoto on the Mac.
copied from: http://www.apple.com/ipodtouch/ios4-software-update.html

Smart Playlist problems after iTunes upgrade 10.6.1.7

Hi, I updated my version of iTunes to 10.6.1.7 and since then my smart playlists are not syncing to my iPhone properly. The selection of songs is scrambled, and so I have a variety of my top rated, audiobooks and other random songs. I have tried removing and resyncing the smart playlists to my iphone, but this has the same outcome. Also, the sync doesn't complete all stages so I end up with roughly half of my music from my smart playlist on my iPhone.
Not sure if this is an iTunes problem or iPhone problem, but it definitely only started after I upgraded iTunes.
Any others out there with the same issue or any suggestions?

Yepper.. got the same issue.. it is not sync'ing my Itunes play lists to my I pod touch.

Vista video playback problems after iTunes upgrade

Itunes worked perfectly with my Vista OS prior to the recent upgrade. Since installing the upgrade, videos will not play (I just get a blank screen) and I am bombarded with messages about "authorizing this computer" every time I try to view one. I authorize the computer using the Itunes "store" link, and then get another request to authorize the computer with every replay request. After "authorizing" again and again, I still get a blank screen. The scroller indicates the video is playing, but there is no picture. I have tried uninstalling and reinstalling Itunes, including the Vista "repair" option, but still have the same problem. I followed all the instructions--including using the "show artwork" option in the "View" link---nothing helps. Is it possible to uninstall the "upgrade" and reinstall the prior version of Itunes, which worked just fine????

ADDENDUM: The exact same problems (repeated requests to authorize computer, blank playback screen) occur when I try to preview any video, so the issue is not related to any specific video purchase. The preview "plays", but there is no video picture.

New problem after Itunes upgrade. Help!

I did the upgrade to 5.0.1.4 and am having a problem that I don't see duplicated here.
I had no problems with the installation and Itunes starts just fine but when I update podcasts Itunes intermittently hangs up. The key word is intermittently. When I pull up windows task manager it shows Itunes "not responding". It will stay in that state for about 40 seconds and then run for 5 seconds. It will just cycle through this until the update is complete. A long process.
I've tried some of the suggestions I've seen in posts; reverting back to older versions, disabling spyware and virus checkers. It now has the same problem no matter what I do.
Can someone give me some advice on what I should do?
Thanks, - Michael

Michael,
This almost sounds like a firewall issue. You don't have any problems with hanging during other types of downloads in iTunes (such as downloading the free song), you don't have problems downloading in other applications like IE? You have the latest virus definition files for your firewall?

Report Printing problem after 11g2 Upgrade

Hi,
We have just upgraded our test platform from 11g1 to 11g2 running on Windows and now when trying to access printed reports we are ORA-03113: end-of-file on communication channel errors, have we missed something with changes to the required ACL's for printing in 11g2?
David

Hi,
ORA-03113 issues are primarily caused by
* Network Issues or Problems
* Forceful Disconnection of a Server Session
* Oracle Database Crass
* Oracle Client or TNS layer inability to handle the connections
Follow:
http://www.dba-oracle.com/m_ora_03113_end_of_file_on_communications_channel.htm
http://www.dba-oracle.com/t_replication_queue_stopping_ora_03113_end_of_file.htm
Regards,
Kartik Patel
http://patelkartik.blogspot.com/
http://apex.oracle.com/pls/apex/f?p=9904351712:1

I m using window vista32 after itunes upgrade.. itunes crash .. Problem signature:

i m using window vista32 after itunes upgrade.. itunes crash ..
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          11.1.4.62
Application Timestamp:          52ddbf7a
Fault Module Name:          ntdll.dll
Fault Module Version:          6.0.6000.16386
Fault Module Timestamp:          4549bdc9
Exception Code:          c0000005
Exception Offset:          00062086
OS Version:          6.0.6000.2.0.0.768.3
Locale ID:          16393
Additional Information 1:          a183
Additional Information 2:          96f68295953afa2675d1551e001cfa2f
Additional Information 3:          5630
Additional Information 4:          5482da5e28e2dc79b1d40bd90d8c9b

Hello there, jasibrar.
The following Knowledge Base article offers up some great steps for troubleshooting your issue:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
This additional article may prove useful to you as well:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

TS1453 after itunes upgraded to latest 11.0.2.26 apple tv (1st gen)does not show up anywhere in itunes

After Itunes upgraded to latest version 11.0.2.26 Apple TV (1st gen) does not show up anywhere in Itunes

I have the same problem. It was working fine up until the last update for iTunes 11.0.2
Here's the details:
I have an Apple TV - first Gen and up until a couple of weeks ago, was regularly playing sync'd iTunes music and videos through it on a daily basis.
I see other devicess showing up in the "Devices" list in the left panel of iTunes (such as iPad, iPhone, etc.)
AppleTV used to be there consistently, then disappeared upon update to 11.0.2
Apple TV also does not show up in the devices tab under the Preferences window.
I have tried multiple suggestions on the support forum but none have worked.
Apple TV is able to access the network, is on the same network as the iMac with iTunes library connected. Both are connected to network via ethernet cable (not wifi). Both are able to access the internet (apple tv plays movie prieviews and gets updates). Using the Terminal app, I am able to ping the apple TV's IP number from the iMac and get a successful return.
Both have latest software downloads.
I have tried cold-booting the apple TV, resetting the router, and verified in the router device list that both imac and appleTV are listed as active, un-blocked connections.
I don't intend to buy an Apple TV 2nd gen or later (since I bought this one and it's not working now due to software update, what guarantee that a later model won't generate the same problem later.
One last wrinkle, I have a 2 year old and a 5 year old who are jonesing hard for their "dance party" fix.
Have you ever wronged a two year old?
It is NOT pretty.
Help me Apple-wan-kenobi...I can't take the screaming!

HT2693 Report a problem with iTunes

I play Modern World by Gree, and the purchases with my iTunes was glitch in the game. Allot of people had this problem and the company knows this. I contacted the company's customer support and they have not responded in three day. I want to a refund of the iTunes that they consumed this weekend.

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

DataSource problems after BW upgrade

DataSource problems after BW upgrade
Upgrade from
SAP NetWeaver 2004s: SAP_BW 700 0012 SAPKW70012
to
SAP EHP 1 for SAP NetWeaver 7.0: SAP_BW 701 0007 SAPKW70107
BW system: PI_BASIS 7.01 SP 6
ECC/source system: PI_BASIS 2005_1_700 SP 11
Problem exists throughout, both with generic and standard DataSources.
Here is one specific example:
Generic DataSource ZXXXXXXXX
InfoPackage "ZXXXXXXXX(ZXXXXXXXX)" does not run. Error:
DataSource ZXXXXXXXX(SOURCESYS) must be activated
Message no. RSDS179
Then followed these steps:
1. Replicate Metadata from source system
2. Report RSDS_DATASOURCE_ACTIVATE_ALL from SE38 for source system SOURCESYS and DataSource ZXXXXXXXX
Errors returned:
Inconsistent user object ZXXXXXXXX SOURCESYS for PSA /BIC/B000XXXX
Error saving DataSource ZXXXXXXXX SOURCESYS
DataSource ZXXXXXXXX (SOURCESYS) could not be activated
When I try to choose "Manage" from the context menu for the DataSource, I see an error:
Invalid DataStore object name /BIC/B000XXXX: Reason: No valid entry in table RSTS
Message no. RSM1294
The following notes have not helped:
https://service.sap.com/sap/support/notes/1377274
https://service.sap.com/sap/support/notes/1383711
https://service.sap.com/sap/support/notes/1489064
https://service.sap.com/sap/support/notes/1056060
And no other SDN threads seem to give fruitful suggestions.
Any ideas?

Hi,
Just to help the folks out here.
In my case,
Inspite of going through several valid NOTES & program, my issue didnt resolve (you reply was pretty accurate - but dint help me :-)).
I have resolved the issue by adjusting the PSA table for the same.
Procedure:
Take the psa name --> go to table rstsods --> find the ODSNAME_TECH name for the relevant psa --> se38 t.code --> enter ODSNAME_TECH and click on 'adjust & activate database table' (make sure you have selected 'save data' radio button.
Just in case anyone who come across this problem, can do the above steps.
Regards,
Dubbu.

I cannot download sny apps after i upgrade to IOS6 ,message keep telling me ' Your session has timed out. Try again. I need help ��

cannot download sny apps after i upgrade to IOS6 ,message keep telling me ' Your session has timed out. Try again. I need help

From Apple Support...
Here are troubleshooting steps that should help you fix the problem.
1) Quit App Store in multi-tasking.
2) Tap Settings.
3) Tap Safari.
4) Tap Clear History.
5) Tap the Clear History button.
6) Tap Clear Cookies and Data.
7) Tap the Clear Cookies and Data button.
Try purchasing an app again from the device to get the security question prompt. You really need to set up the security question.
...it seems to have worked for me.....

HT1725 I bought an App last month, doesn't work. consulted the manufacture they sent me to iTunes for refund, reported the problem to iTunes, they sending me back to Manufacturer.

I bought an App last month, doesn't work. consulted the manufacture they sent me to iTunes for refund, reported the problem to iTunes, they sending me back to Manufacturer. Can someone please assist me on this, I need my refund for this non functional App. BSSoft and iTunes Stores do something here, when I go back to report it again, I get an error message stating "...this problem has been reported or too old to report..."

Debit card? Are you sure?
USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances."

I installed iOS 5.0.1 on my Iphone 3GS. I never can not write in my calendar. Anyone else having this problem after their upgrade?

I installed iOS 5.0.1 on my Iphone 3GS. I never can not write in my calendar. Anyone else having this problem after their upgrade?

I was going to suggest - Settings>General>Reset>Reset all settings, but if you are restoring to factory settings, that should restore the settings back to factory defaults. But if you are restoring from a backup, after restoring to factory settings, try resetting all of the settings and see if that fixes it.
It might be something in your backup.

I've redownloaded several songs via reporting a problem to itunes. Still several of the songs remain partial audio, but appear to be fully downloaded. What can I do?

I've redownloaded several songs via reporting a problem to itunes. Still several of the songs remain partial audio but appear to be fully downloaded. Itunes doesn't allow me to report a problem again... What can I do?

On the new laptop, launch iTunes. From the menu bar click Store / Authorize This Computer.
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer

Report a Problem in iTunes

I am trying to report a problem within iTunes and each time I click on "report a problem" it opens the Apple Support Webpage.
I followed the intstructions on the article (How to report an issue with your iTunes Purchase) but it will not let me enter the reason why I have an issue.

You can use the email form here > Apple - Support - iTunes Store - Contact Us

TS1424 cannot "report a problem" after iTunes upgrade

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