TS1424 Downloaded rented movie but only 1/2 abl to play, then get blank screen

i rented movie a movie from iTunes. It took 10 hours to download due to connection speed at a hotel. afer downloading, everything looked ok. halfway into the movie it went to a blank screen with no response while in videos. I was eventually able to double click the home button, rewind, then stop the movie.
Now, how do I get the rest of the movie? i only have 24 hours to watch it before it disappears from my iPad.

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Similar Messages

  • HT5731 I cannot download rented movies but no problem downloading purchased movies. Anyone else have this problem ?

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    See "Can I play my rental on more than one device?" here:
    http://support.apple.com/kb/HT1657

  • Am I able to get a refund with the movie I rented because the movie download was complete but only played 1/4 of the movie

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    I download rent movie on i tunes,and it was unsucess download,and now it stuck on my download bar but i cannot delete,please advise how to remove it,thanks

    I have the same problem looking for the answer

  • I rent movie but i can see only video but sound is not work

    i rent movie but i can see only video but sound is not work

    You are not alone!!
    https://www.facebook.com/groups/324659107636115/

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  • Download Error (480) when trying to download rented movie

    Hello all.
    Managed to install the update.
    Everything seems to be working fine.
    Then decided to rent a movie, accepted the payment etc. but when I try to download I keep getting "Download Error (480)" and a notification to go to "Check Downloads" and try again. Have tried a number of times and keep getting the same result "ERROR" !
    Is anybody elso suffering this problem ?
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    CIao

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  • HT1577 how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a 5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:1

    how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a >5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:10pm. Not good enough.

    Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
    Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
    Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
    Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
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    Message was edited by: McGinty

  • How do I download a movie on iTunes on my ipad, because when it gets to the end of the download it says download error tap to retry but when you retry it still doesn't work.

    How do I download a movie on iTunes on my ipad, because when it gets to the end of the download it says download error tap to retry but when you retry it still doesn't work.

    You can't if you rented and downloaded it on your iPad, you can only watch it on that. From http://support.apple.com/kb/HT1657 :
    If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
    If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
    Does the rental not show in the iPad's Videos app ? You shouldn't need to go via the iTunes store app.

  • Where is my downloaded rented movie?

    First I downloaded a movie onto my iPhone5 and thought that I could later watch it on my MacBook Air, but I couldn't find it there so I had to watch it on my iPhone5.  Then I rented another movie and this time I used my Macbook Air to do it. It successfully downloaded the movie but then I couldn't find it anywhere. Please help.

    Hi F007,
    Welcome to the Support Communities!
    The article below may be able to help you with this.
    Click on the link to see more details and screenshots. 
    iTunes Store: Movie rental frequently asked questions (FAQ)
    http://support.apple.com/kb/ht1657
    Can I play my rental on more than one device?
    If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV).
    Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
    If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
    iTunes: Finding lost media and downloads
    http://support.apple.com/kb/ts1408
    Cheers,
    - Judy

  • I have a receipt for a rented movie but can't find the movie in iTunes or on Video app.

    I have a receipt for a rented movie but can't find the movie in iTunes or on Video app. Shouldn't it show in my movie file on iTunes or Video app on iPad?

    If you rented it on your iPad then it should have downloaded into its Videos app - if it hasn't completed downloading then it might still show in the iTunes app in a Downloads tab in it (Downloads only shows if there are downloads happening), the iTunes app on your iPad is just the store.
    If it doesn't show in Videos then does it show via the iPad's spotlight search screen : pull down the centre of the homescreen (not from the very top of the screen, that will open Notification Centre) ?
    If you rented it on your computer's iTunes then you will have to connect the iPad to your computer's iTunes and use its Movies tab to move it over to the iPad - rentals are a one-time only download, so won't show on your iPad for redownloading.
    If you can't find it on the device/computer that you rented it on then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

  • HT1577 I am having trouble downloading rented movies.

    Help $$$ going down the drain.
    I am having trouble downloading rented movies. It tells me it is going to take 150 hours to download a 1gig movie. I am using a macbook pro. My internet is hight speed broadband and is working fine. Any ideas how to fix this problem? this has happened twice now.
    Cheers

    I am using a new Apple TV streaming box. I cannot seem to get any itunes movies to completely download. If they do completely download, it often takes a day or more. Even when the download is apparently completed, ATV will often re-authorize the movie purchase...and the download process begins again. That is about the time I send emails and get refunds. NETFLIZ works beaitifully - fast, easy to use, NEVER a problem. I use a MAC, iPad too but have not synced either with ATV.
    Am I doing something wrong? This is incredibly frustrating for my family!!!!

  • Rented movie but can´t oppened on ipad mini

    Hello there,
    I dowloaded a movie on my ipad mini, i rented it on SD format. The film seems to be successfully downloaded. After a day when i decided to watch it, went to videos, appears as rented movie, but when i click on play, after a few seconds, the movie dissapered; doesnt oppened at all!!!  I´ve tried with the wifi connected and also doesnt work.
    I made a sync with the itunes recenlty updated. On itunes apperas the rented movie on the ipad. I believed the movie didn´t dowloaded properly. I know i cannot transfer to my Desktop. I´ve tried to download again but system displays if I want to rented again, thus paying twice.
    So my question is: Does anybody knows how to request a refund in order to rented threw my itunes desktop? or any suggestions are more than welcome.
    Regards,
    Ricardo.
    PS. I rented it in Costa Rica Central America. Went to website and seems it is allowed to rented in my region.

    iPod 5th generation + Mac.  view on iPAD???  Which device did you order it through please?

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