TS1424 error 5002 when trying to purchase with credit card?

Need to know what error 5002 means when trying to purchase music off of wish list?

This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.

Similar Messages

  • Why do I keep getting an "error 5002" when trying to purchase my wish list?

    Why do I keep getting a "error 5002" while attempting to purchase my iTunes wishlist?

    I've been trying to figure this out for the past four days myself. I tried everything I could to reset my account information since most of the forums indicated the problem was with my payment information. That didn't ring true for me because I regularly make purchases with no problem. In my case, the problem was that one of the songs I was trying to purchase had been purchased previously. I found this out when I went to each song in my wish list individually and hit the buy button. Surprisingly, each song was purchased and downloaded successfully. When I got to the sixth song or so in my wishlist, iTunes told me that I had already purchased that song and asked if I wanted to download it again. I said yes. I then hit the buy all button for the remaining songs (the behavior that had not worked previously and generated the 5002 error) and the download happened properly.
    I realize that the 5002 error seems to be generated by multiple issues, but that is what worked for me. Perhaps you could try the same approach and see what happens if you haven't already resolved your issue. Good luck.

  • TS1424 error -1202 when trying to purchase from itunes

    keep getting error code -1202 when trying to purchase from i tunes or if i try to redeem a card.

    Reinstall iTunes

  • Error 5002 when trying to purchase Janruary software

    Hey guys
    i'm trying to purchase the Janruary software for my touch however, when it asks me to sign in, i get the error box
    "We Could Not complete your iTunes store request. An unknown error occured (5002)
    There was an error in the iTunes store, please try again later"
    So i've waited a day, and i'm still getting it! any ideas? Thanks Tom

    Try this artilce.
    http://support.apple.com/kb/TS3297
    It says:
    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
    Open iTunes.
    Test the issue.
    If it persists, sign in to store.apple.com using your iTunes account
    Click on Change account information
    Modify or remove your credit card information.
    Click Continue.
    Test the issue.
    It could be related to the errors than some users are seeing today and yesterday about checking billing address.

  • Getting error 5002 when trying to purchase software update for 1st gen iPod Touch

    The iPod Touch currently has iOS 2.2.1. I am trying to purchase the iOS 3.1 update by following the link on this support page: http://support.apple.com/kb/HT2052
    Upon signing in and agreeing to the terms of service I recieve error 5002. I have restored the iPod and the error still occurs. I have tried purchasing the update on multiple Apple accounts and on multiple computers, both Mac and PC with no success.
    Any idea how to fix this?
    Thanks!

    Try this artilce.
    http://support.apple.com/kb/TS3297
    It says:
    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
    Open iTunes.
    Test the issue.
    If it persists, sign in to store.apple.com using your iTunes account
    Click on Change account information
    Modify or remove your credit card information.
    Click Continue.
    Test the issue.
    It could be related to the errors than some users are seeing today and yesterday about checking billing address.

  • Error 5002 when trying to login with apple ID.

    Just had a new HD installed in my 4year old MacbookPro. Need yo update some of my Apps. Not sure what to do.

    Are you getting this when trying to access the App Store?
    Connecting to App Store Problems

  • Receiving error 5002 when trying to purchase one item but not when purchasing anything else

         So I am able to purchase other things fine but am stuck with one particular item.  I have submitted the itunes help form twice and no response thus far.  I see that some people say that the error is something to do with billing which makes little sense to me as most everything else purchases fine.  I even purchased some things after i first got the 5002 error and have already recieved the bill for it.
    Anyone know of any way to fix this issue?

    I'm having the same problem trying to buy a CD, I was able to buy a song but not a CD ?????

  • Why am i getting error 5002 when trying to redeem a UV movie purchase?

    Why am i getting error 5002 when trying to redeem a UV movie purchase?

    Sharonc21 wrote:
    If one is downloading directly to the iPhone via WiFi, it doesn't matter what version of iTunes is on the computer.
    I decided to sync my phone to Outlook via iTunes.  First thing, iTunes discovered that 7.0.3 was not on my phone.  It asked if i wanted to install it.  I said, "yes", and VOILA!! 7.0.3 is now installed on my iPhone.
    So therein is the answer.  Have no idea what bug is in there to keep it from loading to some phones directly via WiFi, but obviously, it is something!!
    There is no bug.  While you can update your iOS via wi-fi, it's recommended to do so via USB & iTunes.  Depending on your wi-fi connection & singal strength, you can get errors.  That's not a function specifically of the device.

  • I keep getting an error message when trying to purchase more gold coins?

    I keep getting an error message when trying to purchase more gold coins. Same unexpected error occurs with all of my slot machines??

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
     Cheers, Tom

  • I get error 5002 when trying to buy 3.1 software for iPod touch 1st gen

    I get error 5002 when trying to buy 3.1 software for iPod touch 1st gen. 

    That is a paid update you get here:
    Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

  • I keep getting a message of an error (-50) when trying to purchase a song on itunes. anybody knows why?

    i keep getting a message of an error (-50) when trying to purchase a song on itunes. anybody knows why?

    Apple appears to be having trouble with the iTunes Store servers right now. Wait for them to fix it.
    (81068)

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    Apple delivered a technote about that.
    Go to my public BOX (address below)
    Download :
    public_YK›
    for_iWork'09›
    other_iWork'09 items ›
    uninstall iWork '09.zip
    Expand the archive then run the script.
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    iMac 21”5, i7, 2.8 GHz, 12 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.3
    My Box account  is : http://www.box.com/s/00qnssoyeq2xvc22ra4k

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