TS1424 fraudulent charges on my iTunes account. how do I dispute?

my account t says I made 2 in app purchases for a game called theme park. I never made these purchases. what do I do? EA will not return my emails and I don't know how to get a hold of apple. please help.

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • TS1424 I have fraudulent charges on my iTunes account.

    My Bank statement showed up with 3 fraudulent charges on transacted on 4/27/2012. How can I block and cancel this transaction?
    Can you give any direction? ANybody?
    Thanks
    Matt

    If you believe that your account has been hacked, then change your password and alert your credit card company - ask them about reimbursement.

  • HT1933 I have fraudulent charges on my iTunes account from China. Already changed my password but it seems to keep happening. I am stuck in a support loop trying to seek help from Apple.

    Anyone been there done that?

    Anyone been there done that?
    If you're looking for fellow travelers I suggest you browse the 1000+ posts on the "My iTunes account has been hacked" thread in the iTunes for Mac forum.  I don't know that you'll benefit from it other than knowing it has happened to others.
    Still, you don't state a specific technical issue.  You changed your password. Good.  You've contacted Apple.   Presumably you've asked them to refund your money which is up to them to decide.  We here are just other Mac users like you with no special access to the iTunes Store people.  We can provide feedback and suggestions if you have a specific question.

  • TS1702 Unauthorized charge on my itunes account - how do I report this?

    I put my password in for my niece to download a free app. She upgraded to a $10 "pack" in Where's My Candy, which was not authorized. How do I contact Apple about this? Phone support was denied, they said come online.

    All purchases are considered final, but you can try contacting iTunes support and explain what happened see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    To try and stop it happening again, you should be able to set Settings > General > Restrictions > In-App Purchases 'off', and you should also be able to set Require Password to 'Immediately' via the Restrictions screen.

  • How can I charge my chinese iTunes account with a 25 euro gift card I bought in Germany?

    How can I charge my chinese iTunes account with a 25 euro gift card I bought in Germany?  Thanks.

    iTunes gift cards can only be used in the store in the country in which they are bought - so if you bought a German iTunes gift card then you will need a German iTunes account. If you haven't got a German iTunes account then do you know anybody with one who could give/sell it to ?

  • How can I complain about erroneous charges to my ITunes account?

    I have had multiple erroneous charges to my ITunes account which ITunes deny is their fault and say I have to ask bank for the refund, also they take approx 5 days to answer any email. I need an email address of someone higher up in customer service who might actually care.

    ... however you can deauthorize older computers you no longer need to have authorized to your account to make way for a new one. If you have access to specific machines you can deauthorize individually inside iTunes, otherwise you can deauthorize all, then (re)authorize the machines you want.
    See HT1420: iTunes Store: About authorization and deauthorization.
    tt2

  • I have 3 podcast folders in my iTunes account, how can I combine them into one folder in my iTunes library?

    I have 3 podcast folders in my iTunes account, how can I combine them into one folder in my iTunes library?

    What is the title of the other bookmark folder that can not be deleted?
    '''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
    ''(If you're not using it, switch to the Default theme.)''
    * On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    * On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
    * On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
    * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
    [[Image:FirefoxSafeMode|width=520]]
    ''Once you get the pop-up, just select "'Start in Safe Mode"''
    [[Image:Safe Mode Fx 15 - Win]]
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
    ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
    Please report back soon.

  • HT4436 we have 5 devices on one itunes account how do I give them each their own icloud account and still share the itunes account?

    we have 5 devices on one itunes account how do I give them each their own icloud account and still share the itunes account?

    You need a unique AppleID for each iCloud account.  So grab some free gmail, hotmail, aol, yahoo or whatever email addresses to make five new AppleIDs.  Now, everybody make an iCloud account for themselves, and keep the existing shared AppleID and password just for use in the iTunes and App Stores.  You can also each use your own unique AppleIDs to make iMessage accounts and keep those separate as well.

  • My daughter and i share an itunes account. how do i delete her and set her up with her own?

    my daughter and i share an itunes account. how do i delete her and set her up with her own?

    You need to make an iTunes Store account in her name and with her unique Apple ID. Note that everything she has purchased and downloaded under your Apple ID will not transfer to hers. She will need (or you will) to repurchase all of her iTunes Store items.
    She will also need her own user account on the computer if you share the same computer.

  • TS3367 We have 2 iPad2s on the same iTunes account how do we face time ach other?

    We have 2 iPad2s on the same iTunes account how do we face time ach other?

    Some users create another Apple ID just to use for FaceTime and Messages, but I have 4 devices using both apps and I use one Apple ID on all four. I added another email address on the other devices as the contact at email address and kept the Apple ID email address on my iPad as the contact at email address.
    Settings>FaceTime>You can be reached for FaceTime at>Add another email address. Add the email address, Apple will verify it. Go to the InBox of that email account, read the email from Apple, follow the instructions to complete the verification. Go back to Settings>FaceTime and uncheck the Apple email address and check the address that you just added. You can also tap on the blue arrow next to the Apple ID email address and remove it in the next window if you like.
    Do the same thing in Messages and ...obviously you need another working email address. You can use your wife's own email address on her iPad as the contact at address.

  • HT201493 I have 2 iphones on the same apple id/itunes account, how do I give them different IDs?

    I have 2 iphones (mine & my wife's) on the same apple id/itunes account, how do I give them different IDs?

    I am having the same issue.
    There is no possible way Apple didn't think this the whole way thru!
    Why in the world would I want to create an new Apple ID for everyone in my family & over complicate things?!?  "Face Time" and "Messages" can tie several devices to on Apple ID driven by contact email or phone number.  I am hard pressed to believe that Find my Friends can't be set up in a similar format.
    Please help because this is frustrating me to the point of smashing an iPhone or 2!!

  • I bought films for my kids on itunes in my itunes account and want to put them onto my wifes itunes account, how do I do this?

    I purchased disney films for my kids to watch when we go away on holidays.We have two iPads in our house, mine and my wifes, both on two different itunes accounts, how do I add the films I just purchased onto my wifes itunes account so the kids can view them on her iPad too.
    Please help... we're heading on holiday tomorrow morning.

    you cant. all sales final and non-transferable. sorry
    you can however download them to a computer and sync with itunes
    Peace, Clyde

  • I apperently have two iTunes accounts, how do I merge them so I can listen to all my music?

    I apperently have two iTunes accounts, how do I merge them so I can listen to all my music?

    Click here and fill out the form for assistance.
    (36376)

  • I have two itunes accounts, how do I delete the one I don't want?

    I have two itunes accounts, how do I delete the one I don't want?

    Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
    See Item 5 here >  http://support.apple.com/kb/HT5622

  • My husband and I have separate iTunes accounts, how can I share the tv shows I have already purchased so he can have them on his iPad?

    My husband and I have separate iTunes accounts, how can I share the tv shows I have already purchased so he can have them on his iPad?

    Here you go!
    http://support.apple.com/kb/ht2688

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