TS1424 got charged more for something I didn't receive

I got charged for something three times and I did not receive the product....how do I get my money back? I have tried reporting a problem but it takes me straight to the frequently asked questions page.....

You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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I bought a ringtone and got charged twice for it and didn't recieve it

got charged twice for a ringtone but didn't recieve the tone what can I do?

I downloaded them from Verizon Tones. I've used Zedge in the past so I may install that again. I did eventually find my missing ringtones last night by accident!

Apple just charged me for something I didn't ask for...

just got charged $25 for iCloud which I didn't ask for, has this happened to anyone else ? how do I get a refund ?
thanks

Hi Michael,
I don't subscribe to iTunes Match. I got an email from iCloud saying that, pls see below:
thanks
bernie
Dear Bernard Tay,
This email confirms payment for the iCloud storage plan listed below. You will be billed each year until you cancel by downgrading to the free storage plan from your iOS device, Mac or PC.*
Apple ID:
lXXXXXX
Date of Purchase:
26 May 2013
Next Payment:
26 May 2014
Payment Method:
MasterCard XXXXX
Item:
10 GB storage plan, billed annually
S$ 25.00
Total:
S$ 25.00
* You may contact Apple for a full refund within 15 days of an initial upgrade purchase or within 45 days of a subsequent yearly payment. Partial refunds are available where required by law.
iCloud Support | Terms of Service | Privacy Policy
Copyright © 2013 Apple Inc. 1 Infinite Loop, Cupertino, CA 95014 All rights reser

TS1702 I tried to purchase cityville hometown cash and it did not download. it said error try again later. I did that again and again 5 times. Now i got charged 5 times for something i didn't get! How do i tell apple to refund my money?

How do i contact apple to refund my money? I tried to purchase cityville hometown cash and it did not download. It said error try again later, so i did that. I tried 5 times to buy cash for $13.99 and no download. My account was charged 5 times for something i didn't get. I contacted zynga and they said itunes at apple store can help. I tried apple support, nothing. Why is it so difficult to get a refund when you play these games? Makes me not want to play anymore! Please help!

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT4993 I was charged money to my iTunes account and I didn't purchase anything and now my account is frozen how do I in freeze my account without paying for something I didn't purchase

I was charged money to my iTunes account and I didn't purchase anything and now my account is frozen how do I in freeze my account without paying for something I didn't purchase

Check your purchase history to make sure nothing was purchased your account:
http://support.apple.com/kb/ht2727?locale=en_US&viewlocale=en_US
if your account was not used to make the purchase call AppleCare and ask for some assistance or you could email/chat a case to iTunes support.
To email/chat iTunes support follow the link below:
expresslane.apple.com
- select iTunes
- select iTunes Store
from here follow the options.
hope this helps

HT3702 I was charge lot of money for something I didn't purchase

Dear apple.
I was charge lots of money for something I didn't purchase, and I would like to claim my money back?

These are user-to-user forums, you are not talking to Apple here.
You've checked the purchase history on your account (Store > View My Account on your computer's iTunes) ? If you don't recognise the charge then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchasesm Billing & Redemption.

TS1424 why are they charging me for purchases i didn't do on the apple iTunes store ?

why are they charging me for purchases i didn't do on the apple iTunes store ?

You haven't made any purchases, including in-app purchases and app subscriptions ? If not then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Paid for something I didn't order

I just bought an iBook and in my email receipt I also was charged for something I didn't purchase. I clicked on"report a problem" and got a non- working URL. So I called support, the only number I could find. 45 minutes later on the phone, my $1.99 was credited and I was told to just use gift cards so that no one could use my iTunes acct. Huh?

Immediately change your iTunes password.
I suggest removing your CC info and only add it when you want to purchase then remove immediately after purchase.

Got charged $80 for a game I never bought

I got charged $80 for one of those games with in-app purchases. I never bought this game (I'm the one who has access to my laptop and iPod), so it wasn't a mistake from someone else. I don't even have that game installed on the iPod or in iTunes.
The game was:
MetalStorm: Online™, A Gigantic Pack of Coins, Seller: Z2Live, Inc
Does Apple give back the money in situations like this?
What worries me the most though, was that some kind of scam/hacking that the creators of the game did, is it a common mistake, or someone tried to hack my account?
Should I change passwords?
Thanks

Wow, same happen to me too. Some stupid game i dont even have. In-app $10 purchase on June 18th... I didn't even use my ipad for 3 days...
So i am also wodering what apple will do about that.

Got charged improperly for a movie download

Tried to download a movie for a plane trip. My wife tried first on her iPad and found she did not have enough memory. Then I tried on my iPhone 6 plus and although it said it was downloaded it didn't play on the plane. We got charged twice for a movie we could not watch. Tried to find support to get credit but can't find anything. What now?

Are you and your wife using the same iTunes account on your iPad and iPhone, and if you are how did you try to download the film ? If you are using the same account and you used the Purchased tab in the iTunes store app on your phone (assuming that you are in a country where films can be redownloaded) then you shouldn't have been charged again - you can use the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I purchased an app and it downloaded twice. I got charged twice for it. How can I fix this?

I purchased an app and it downloaded twice. I got charged twice for it. In order to contact support, I have to pay 19.00 which is more than the oat of the app. Any suggestions?

http://www.apple.com/support/itunes/contact/

HT3702 I got charge twice for Bruno mars

Hello I've got charge twice for one music app
Bruno mars if u can help credit my acc it well be very appriate

Hi Angelo17,
The article below may be able to help you with this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps ....
- Judy

I got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie and now were trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs

i got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie last night, and now we're trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs & 46 mins.

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

HT3702 I have paid once for one month subscription for al jazeera sport live app. I just released after few months that they are automatically charging me on monthly bases. How i can stop them charging me for something i did not use and i did not authoriz

I have paid once for one month subscription for al jazeera sport live app. I just released after few months that they are automatically charging me on monthly bases. How i can stop them charging me for something i did not use and i did not authorize?

You possibly set up an auto-renewing subscription with the app - there are instructions on this page on how to manage them, including how to stop them : http://support.apple.com/kb/HT4098

How do you get help here? iTunes is charging me for something I do not want.

How do you get help here?. iTunes is charging me for something I did not buy and do not want...

https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=PF4

TS1424 got charged more for something I didn't receive

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