TS1424 How do I contact an App developer about in-App purchases that were charged to iTunes account in error?
How do I contact an App developer about in-App purchases that were charged to iTunes account in error?
In-app purchases go through your iTunes Support, so they should be the people that you contact (the developer won't be able to refund you) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Where can I find the purchases that were made from itunes and apps?
Where can I find the purchases that were made from itunes and apps?
You can view the full purchase history on your account via your computer's iTunes : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
On an iOS device you can only view the last 90 days purchases (and optionally contact iTunes Support if you have a problem with one of them) via http://reportaproblem.apple.com -
Hello community!
How do i make an official complaint about an app? They have stopped access to my account and are trying to extort money via paypal (skirting Apple) to allow me access again!! Who might i contact regarding this behavior? Does Apple have a code of ethics required for apps?
Ive used this app for a couple years now, invested a significant amount of money developing my account over that time (close to a couple of grand id say). The Apps support wont discuss the situation, just demand the cash to reopen my account. There is no anual fee or anything.... Its extrordinary behavior to now be faced with this loss of investment.
I dont wish to go into more detail in the public domain but your help in directing me to the apropriate contact/department would be greatly apreciated. I'm located in Australia.
Best regards,
MikeAll I can suggest is to contact iTunes. You should not have been able to create a new account with the same email address
Apple - Support - iTunes - Contact Us -
who do I contact after (emailing app developer) about purchased add ons that haves not arrived to my iPhone but the money has been taken!!??
Hello Janey,
It sounds like there is an issue with the audiobook you purchased from iTunes. I recommend following the steps in the following article to report this to the iTunes Store:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
You can find the full article here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for posting in the Apple Support Communities.
Best,
Sheila M. -
My daughter has been using my iTunes account to buy music and apps. I now want to set up a separate iTunes account for her, with a different login. How can we transfer the music and apps she has already bought to her new iTunes account?
Hello, thank you for your prompt answer. I did have an idea that Home sharing might be the answer but could not quite figure out how to do it. I have enabled home sharing in my iTunes account, put in username and password, clicked on creat etc. But the homs sharing icon doew not appear in the left side of iTunes. So I got stuck. Any further ideas?
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When i logged onto my itunes account, my daughters contacts uploaded to my iphone. We do not share the same itunes account so i don't know how this happened. Does anyone know how to remove her contacts from my phone with out having to manually delete them one by one?
Apparently, you have set up the same iCloud account on both devices or you are syncing both devices under the same user ID on the same computer and have ended up syncing both of them with the same address book on the computer.
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I have an app in my App Store under updates under purchased that I'd like to get removed from my phone. How do I do that?
In the Home screen, tap and hold the app until it wiggles. Then tap the minus red icon placed in the top of the icon. Deleted
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How can I add my daughter to Find my friends when we have the same itunes account and that's how they make us log in?
1) You asked "Does she need to reconnect to that itunes/computer and if so what do we need to do to remove this folder of pics from her ipod?" Yes, you have to connect the iPod to that computer and go to the Photos pane for the iPod in iTunes and uncheck sync photos and the click on synce/apply. In the future do not check sync photos.
iOS and iPod: Syncing photos using iTunes
2)
Create a NEW account for using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Then on the iPod go to
- Settings>Messages>Send and receive and sign out your ID and sign into hers. Make sure that only her ID email address is listed.
- Settings>FaceTime sign out of your ID and sign into hers. Make sure that under You can be reached at only her ID email address is listed
- Settings>iCloud and sign out and sign in with hers
Contnue to use the commpn ID/account for Settings>iTunes and App stores. -
I refuse to pay for a one year automatic subscription for Cosumer report that was charged to my account today without me noticing. How can I cancel that and get reimbursed now?
PatrickFirst turn off auto-renewing subscriptions:
iTunes Store: Purchasing and managing auto-renewing subscriptions
Getting a refund won't be as simple. For that you will have to contact iTunes Store Support. -
So i bought music on a different computer but oAn the same itunes account and on the same ipod and when i get on my original computer and i sync my ipod my purchases that were on the other computer didnt show up. How can i put them on my computer/ipod
Download them to the computer to which the iPod is synced, re-sync.
Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases. -
my iPhone 4 was connected to my wife's iTunes account in error and disconnected in the middle of the sync. I lost all my phone contacts and photos on my phone. Is there a way to recover them? I tried to recover from an earlier date and that failed. Any suggestions?
If you go to iTunes on your computer click on the App Store and scroll all the way down . In the bottom right of the screen is a map logo. Click on that and then chose the flag for the country you want
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my childs ipod and my ipad have the same email address and itunes ID how do I stop both devices duplicating everything, change email address or set up new itunes account?
On each device go to Settings> iTunes and App store> Turn off automatic downloads of Music, Apps and Books. Now a purchase will only go to the device from which it was ordered.
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How can a parent restrict a child's access to a PARENT'S PRE-EXSISTING iTunes account via iCloud's Family Sharing Program? To explain further... I have a young son who is on my iCloud family sharing program... I am excited to be able to share SOME of my music in my iTunes library, but there are some songs and music videos that are not age appropriate for him and currently there is no way to restrict him from viewing and downloading anything off of my iTunes library. Yes, I suppose I can delete the songs he shouldn't have access to, but I don't think I should have to do that... I paid for them and still like them and listen to them while I work out or am without my kids. Is there a way for me to personally select which songs/videos I would like to "hide" from my children in an effort to shield them from inappropriate content?
Hello ggg39,
Welcome to the Apple Support Communities!
I understand that you have some content in your iTunes library that you would like to restrict access for the child set up on Family Sharing with you. To do this, you can set restrictions on the child’s device as described in the attached article.
Family Sharing - Apple Support
Now kids under 13 can have their own Apple IDs. As a parent or legal guardian, the family organizer can create an Apple ID for a child and add the child to the family group automatically. Ask to Buy is turned on by default, and the organizer can also limit the content kids have access to on their devices through Restrictions on an iOS device or parental controls in OS X and iTunes.
For more information on restrictions and how to set them up, please reference the next attached article.
About Restrictions (parental controls) on iPhone, iPad, and iPod touch - Apple Support
Have a great day,
Joe -
How do I transfer my MacBook Air to my wife so she can sync her iTunes account and other settings with her iPad Mini?
You can change the account shortname to whatever you wish to use.
As you can see from my example above. Once you click on the Create User button a new account will be created.
She will need to get her own Apple ID setup so when she starts with iTunes she can open her own iTunes account unless you both want to share the use of the same Apple ID. This can create a bit of confusion if you have your own iPads or iPhones or iPods. As you have discovered it's pretty much one iDevice with one Apple ID.
As for the iTunes library that becomes a more complicated issue. -
My computer crashed and I lost my iTunes library and music. The music is however on my iPod 5th Generation. How do I move my music to my husbands computer, where he has his own music....or how do I transfer or add my music from my iPod to my iPad?
I also lost all my gift card money on my iTunes account. Can I add my iTunes account to a computer that already has an iTunes account?I have read this, but it does not help. My crashed computer had my iTunes library with MY iTunes ID. The new computer and iPad that i want to transfer my music to, that is on my iPod, is under a different iTunes account. Can I still transfer my music from my iPod to a new computer that has a different ID?
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