TS1424 How do I contact itunes support to complete a transaction?

Hi I'm trying to buy Logic Pro 9,
and I forgot my original password. I chose the option to renew my password via e-mail, but it wouldn't e-mail me a link, so I tried answering my questions. Unfortunately, my questions didn't ask for specifics. Like what was the 1st car I owned? The answer could be "Toyota Camry," "Camry," "toyotacamry," or "1991 Toyota Camry."
Anyways, I finally made a new ID using an alternate e-mail address. I got everything set up, and was about to buy Logic Pro 9 for Christmas. Then it says
"To complete this transactions, contact itunes support to complete this transaction."
Well, I did, but I'm not getting any good, or specific solutions. I've been waiting for a month to get Logic, and it's such a bummer to be sitting here on Christmas, trying to figure out Apple's major malfunction... So if anyone can point me in the right direction, I'd appreciate it.

https://expresslane.apple.com
....though you may have done that already

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