TS1424 How do I reset my security questions?  I can't make a purchase unless I answer the questions.

How do I reset my security questions so I can make a purchase?  It is asking me to verify and I cannot remember the answers. 

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • I can't make a purchase unless I know my security question and I don't know the answer how do I reset them?

    I can't make a purchase unless I know my apple security answers so what do I do nos

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100284)

  • I have forgotten my alternate email address and security questions, and i can't make any purchase of games from the app store, but i have already use my itune gift card, how?

    Please help me, i have forgotten my alternate email address and security questios, i can't make any purchase in app store, but i have already used the app store girt card, please help me : (

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87468)

  • I need to re-set my security questions but I can't unless I answer the questions now, and that's why I need to change it because I don't know.

    I need to reset my security questions but I can't unless I answer the questions but I don't know the answers is there any other way?

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • TS1424 How do you reset your security question?

    How do you reset your security questions? Please help.

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • TS1424 How do you reset your security question answers if you forgot them?

    I need help resetting my answers to my security questions so I can purchase things on my account.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97286)

  • TS2446 i can not make a purchase because i forgot the answer to my security questions

    im trying to make a purchase on my laptop for the first time and i forgot the answers to my security questions so it wont let me purchase.

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • I can't make a purchase with answering questions and I forgot the answers

    I can't make any purchases due to forgetting the answers to my security questions

    See Kappy's previous write-up.
      Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • TS1424 hi all how do you reset your security questions. i can not remember the answers. how do you reset them? i cant buy anything because it keeps coming up

    hi all how do you reset your security questions. i can not remember the answers. how do you reset them? i cant buy anything because it keeps coming up

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • How do you reset your security question on App Store ?

    I Have been trying to buy things on my Apple Store on my phone because I have $15.00 on the account but when I try to buy thing it asks for the security questions but I don't rememover the answers to them how do I reset my security questions with that $15.00 still on my account?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114711)

  • HT5312 How do u reset my security questions I forgot them

    How do u reset my security because I forgot them and all I can do is buy them off the computer and not my iPod touch

    http://support.apple.com/kb/HT5312
    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • How do I reset my Security Questions? I dont remember them, and its not letting me purchase anything.

    I need help please! How do I reset my Security Questions? I dont remember them, and its not letting me purchase anything.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96639)

  • How do I reset my security questions? Normally people are saying something about a rescue email or a thing that will show where your password and security are for me it just shows my two questions  and that is it.- Help

    How do I reset my security questions? Normally people are saying something about a rescue email or a thing that will show where your password and security are for me it just shows my two questions  and that is it.… Help

    Go to Appleid.apple.com and choose Manage ID you can change them from there.
    You can add a rescue email if you don't have one there too.

  • HT201303 How do I reset my security questions?

    How do I reset my security questions in iTunes? It has asked me to answer my security questions since its my first time using my iTunes Store on my iPhone 5 and I forgot the answers.

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT201303 How do you reset your security questions if you do not know the answers?

    How do you reset your security questions if you do not know the answers?

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

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