TS1424 I accidentally purchased and item and don't want it how do I get a credit for it. I deleted it before it could begin downloading.

I was searching movies and was looking at a bundle of Nicolas Sparks movies. I didn't want to purchase it, but when I clicked on the description it started downloading. I deleted it from the download screen before it started to download, but I don't want to be charged for it either. How do I make sure I get credit or do not get charged for it also.

Thank you so much. I'm so new to all this. This answered my question.

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I just got a new iPod with songs on it. On my old itunes it says songs,videos, and etc. i don't want. How do i get them off?

I want to get all the data off soo i can put new data on. So i can like start over. All i want to do is delete all the stuff but i cant figure out how to do that! Please help!!!

Well if you can send emails, when you connect computer to modem directly, then it might be ports forwarding issue. Update firmware of router to latest version and assign a static ip on computer like 192.168.1.11, and obtain ports used by outgoing mail server, and forward those ports to static IP assigned, on router's setup.

I downloaded CS6 Red Plug-In and added to Package Contents, replaced the current files with the new without backing up, now my RED footage thumbnails and color-correction don't WORK! How do I get my old importerRed file back!!?? HELP!

I downloaded CS6 Red Plug-In and added to Package Contents, replaced the current files with the new without backing up, now my RED footage thumbnails and color-correction don't WORK! How do I get my old importerRed file back!!?? HELP!

Try asking in the Premiere Pro forum seems to be an Adobe Lab for Premiere Pro

I just checked my bill and it started charging me for VZ Navigator which I never ordered and don't want. How can I get reimbursed?

I just checked my bill and it started charging me for VZ Navigator which I never ordered and don't want. How can I get reimbursed?

papajoe555, we want managing your account to be easy breezy. For your convenience, you can remove the VZ Navigator feature online at My Verizon http://bit.ly/xB4iTc Is it possible that you added that feature directly on your device?
LasinaH_VZW
Follow us on Twitter @VZWSupport

When I start a new tab yahoo search comes and I don't want that. how do I get a different web site to open?

when I start a new tab yahoo search comes when I start a new tab yahoo search comes and I don't want that. how do I get a different web site to open?

You need to figure out what you have installed which changed that action to Yahoo from a blank tab, which is the default action in Firefox; and then get rid of that add-on. Then you can can install an add-on which allows you to select what you want in the new tab.
https://addons.mozilla.org/en-US/firefox/addon/newtaburl/

I just paid for and downloaded the wrong version of Adobe Acrobat X Pro. I downloaded the Microsoft version and I have a Mac running OX Yosemite. How do I get a credit for what I ordered and then reorder the correct Mac version of Adobe Acrobat X Pro

I just paid for and downloaded the wrong version of Adobe Acrobat X Pro. I downloaded the Microsoft version and I have a Mac running OX Yosemite. How do I get a credit for what I ordered and then reorder the correct Mac version of Adobe Acrobat X Pro

If you ordered Acrobat via subscription, then you can use either Windows or Mac version. Just download/install the Mac version, then activate it with your Adobe ID.
If you purchased the perpetual license, then you need to Contact Customer Care bu chat or phone.

TS1424 I'm being charged twice for the same order. Playtika coin purchases are a problem on Ipod. How do I get a credit for the coins I did not get?

Did anyone else have problems with in App purchases from an IPod? I get charged twice for the same order... How do I get a credit for the coins not received?

Try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have an new upper toolbar that I can't close or hide, and which seems to serve NO function except to tell me which window I'm viewing ( which I already know)!!! It's a screen-size reduction I don't want. How can I get rid of this new toolbar??

The above sums it up

Do you mean the Firefox title bar or a toolbar below the Menu bar and the Navigation Toolbar?
You can hide toolbars via View > Toolbars.
Toolbars can be added by an extension. You didn't list your extensions, so I can't see if there are candidates for a toolbar.
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
Your above posted system details show outdated plugin(s) with known security and stability risks.
*Java Plug-in 1.6.0_02 for Netscape Navigator (DLL Helper)
Update the [[Java]] plugin to the latest version.
*http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)

HT4847 I accidentally purchashed iCloud storage I don't need. How do I get a refund?

Purchased additional storage I don't need. Says I have 15 days to contact Apple and get refund. Who do I contact?

I had the same issue and a solution was given which could be found on my thread or contact Plusco. I live outside of the US and phoning in long distance to Apple help was not an option but went through MobileMe which helped resolve the matter by Chat.

MacBook Pro - Hard Drive replaced now external won't allow me to view any of my back ups from my previous hard drive that crashed folders have red circle with minus sign in them and says I don't have permission, how do I get around this?

My MacBook Pro's hard drive failed a little while back and the hard drive was replaced, however all my items on my external were linked to that hard drive apparently, now I can't get into my back up files for my business as I'm getting an error telling me I don't have permission to view the files, I can't figure out how to over ride this setting to get to my stuff for my business which is really NOT GOOD for my clients or the contracts I'm under, does anyone know how to get past this and get the external to work like it is supposed to?

Select the drive and Finder > Get info and at the bottom "ignore permissions on this volume"
You can copy the files, but the ownership on the files still belongs to the other user account, once your done copying, then perform a #6 Reset Users Permissions and that will set all the ownership to that account.
..Step by Step to fix your Mac
Another method is to copy the entire folder, then change it's permissions.

I downloaded Firefox 3.6, but now someone (my daughter?) has "redone" it, and I now have Firefox 4, which I don't want, so how do I get rid of 4.0 and get back 3.6?

I downloaded Firefox 3.6, but somehow I now have version 4.0, and need 3.6 for what I'm doing on my computer. So I need to redownload 3.6 and delete 4.0.

http://www.mozilla.com/en-US/firefox/all-older.html
http://support.mozilla.com/en-US/kb/Installing+a+previous+version+of+Firefox

I upgraded to mountain lion and now I don't have iPhoto how do I get my pictures off of my phone?

I recently upgraded to mounntain lion, since then I noticed there isn't an iPhoto. Before mountain lion if I plugged in my phone or camera into my computer I could view/download the photos to iPhoto. How do I get my pictures off of my phone now?

Demo Dude wrote:
I recently upgraded to mounntain lion, since then I noticed there isn't an iPhoto.
Reinstall it with DVD that came with your computer.
Or just redownload it from the Mac App store.

TS1424 I have purchased a iBook that has chapters missing. How do I get the whole book downloaded?

I paid for an iTunes book and several chapters are missing from the download. Is there a way to get the missing chapters?

Have you tried deleting it from the iBooks app and re-downloading it via the Purchased tab in the ibookstore in iBooks ? Re-downloading.
If it re-downloads in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that book and use the 'Report a Problem' link.

HT204088 I do not see any email from Apple for a purchase that shows up on my credit card. How can I get a credit for a charge I see do not see in my history but shows up on my cc?

I do not have an email from Apple for a charge that shows up on my credit card statement. I also do not see a charge in my history for this amount. How can I dispute the charge?

If nothing shows on the purchase history on your account, and you only have the one iTunes account that the card has been linked to and it's not a temporary store holding charge (you haven't changed your card details on your account ?), then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption.
But if nothing shows on your purchase history then you should also consider contacting your card issuer.

I purchased an app that crashes upon load. How do I get a refund for this p.o.s. app?

I purchased an app: uFoscam by UBNTek. It's an app to monitor my IP camera via my iPhone. However, as soon as the account was setup, the program crashed and has been crashing ever since. I even did a hard reset and tried switching from wifi on/off. No luck. How can I go about getting a refund? It hasn't even been an hour since my purchase.

Contact the app developer.

TS1424 I accidentally purchased and item and don't want it how do I get a credit for it. I deleted it before it could begin downloading.

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