TS1424 I am trying to purchase things off itunes on my new laptop, but its asking me to verify myself by answering my security questions, ive forgotten what i wrote for the answers though
Desperately need help, i can't purchase anything until i answer the questions and i have no idea what the answers are :/ any help would be muchly appreciated. cheers.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102109)
Similar Messages
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I need some help
Same thing is happoning to me but i bought the itunes behind my parents back and ifthey or my snitch brother sees the ammount in the itunes acc im dead.. Any sugggestions on what i can fo because it wont send me new questions to my email.. Please help if you can
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icloud isnt letting me open my ipad i need it and its saying that i need to back it up but i cant, please anyone help me with this its very frustrating
Reset it by holding the power and home buttons at the same time until you see the Apple logo, then release.
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I am trying to purchase an app and when I try to it tells me to login. When I log in it ask me security questions which I don't even remember the answers to. I put, "forgot answers" and it says, "we can help you reset your security information by sending a message to your rescue email address: [email protected]" I only have one email and thats on Yahoo. i still click send email button and it tells me to check my email but i dont recieve anything. please help me
That's not a good sign if it said it was going to send it to an email address you've never heard of. Contact iTunes Support and let them know this: http://apple.com/support/itunes/contact/
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I'm trying to purchase music from itunes on a different laptop than I originally set-up my ipod and itunes account. Any suggestions?
To load music on the iPod from other that the syncing computer follow the instructions here:
Using iPhone, iPad, or iPod with multiple computers -
I am trying to open up my iTunes onto our new computer but do not remember my answers to the security questions. The e-mail verification is being sent to an outdate e-mail address I no longer have access to. I updated the e-mail address in my iTunes account but it will not send it to the updated e-mail. Is there any way I can fix this?
Click here and request assistance.
(80090) -
I don't remember my security questions and I don't how rest the answers after resetting my password. I want to use my itunes credit to purchase music on my idevices. What can I do? I don't remember the answers to the questions.
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities -
HT1349 Apple does not recognize my answers to security questions. Now what?
Apple does not recognize my answers to security questions. Now what?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551 -
\I am trying to download some films and TV programmes from Itunes to a new laptop but I am being told that I need to authorise this computer. How can I do this?
Thanks/There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them: -
I have an education version of cs 6 creative suite, I have the box and used in once on my old laptop I am now trying to find serial number to reuse on new laptop but only have product code and product number
Hi Sophie,
Normally you can find your serial registered to your AdobeId. To find it please login to the Adobe website and check if you did register it to your account.
Serial number, Redemption, and Product codes | Student & Teacher Editions
In general you will go true a educational verification afterwards you get the serial. So its in your email or account. If you still have issues get in contact with the chat team to get help.
Good luck! -
I cannot use my iTunes account because I do not remember the answers to the security questions. How do I find out the answers to the questions or can I reset the questions? I also do not have a back up email on my account
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75970) -
I forgot the answer to my security questions. How could I find out the answers to my security questions?
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
i am trying to purchase something from itunes store and am getting an error has occured (-1202) try again later what do i do?
Check out this thread > Error -9812 and -1202: Apple Support Communities
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cannot answer our security questions. It sends answers to an email that is no longer in use.
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
I have tried to buy new tunes from the store on a new computer and it is saying that I have to answer security questions for which I do not have the answers. How can I buy new tunes if I can't answer the security questions please?
https://discussions.apple.com/message/20480446#20480446
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