TS1424 I am unable to open the Apps store. Any suggestions as to what the problem might be?
I am unable to open the Apps store. Any suggestions as to what the problem might be?
Hi Helen5012,
When troubleshooting iTunes Store connection issues, the following articles provides the best information:
First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If the above did not resolve your issue, refer to the following:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
If you haven't been able to connect to the iTunes Store:
- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
- Try resetting (turning off and then on again) your Wi-Fi router
- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.
Thanks,
Matt M.
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This happens when you both use the same Apple ID for iMessage. To fix this you have two choices:
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Hi,
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Another thing to try - Turn the iPad Off & then back ON.
If that doesn't work:
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If you have OS X 10.6.8 as you state you can not get iphoto form the App store - you must have Yosemite OS X 10.10. installed to download iphoto 9.6 from the App store
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LN -
Hey apple or who ever is going to answer the question I'm about to give,
Anyway, my question Why isn't my app store working? Is there a glitch in the IOS 7 or something. But let me get into further detail about my situation. I wanted to get this app from the app store. When I click on the app everything is fine at first, but then i click on the "search button" and I type out the name of the app.And usually the name of the app would pop up to what it appears be a list of the names of each app, but that never happened. Then, I clicked "enter" or "search" and it wouldn't load after hours and hours. And then I decided to go to the settings and see whats up with the app. I scoll down and click on the "ITunes & App Store" with an arrow pointing right. Once I clicked it, it freezes. But I haven't updated my phone (its IOS 7 but theres an update for IOS 7.1 or something like that)
Regards,
Veronica M.Veronica ...
Reset the device then try the App Store.
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
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No data is lost due to a reset.
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Tap Settings > General > Software Update -
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Someone else said Apple's servers are having problems tonight. Just try again later.
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