TS1424 I can' t connect to iTunes using my iPhone and yet I can using my iPad

I am unable to connect to iTunes with my iPhone and yet I can with my ipad

Hello Kristie,
Thank you for posting in the Apple Support Communities.  It sounds like you are able to connect to the iTunes store on your iPad but not on your iPhone. I found an article with steps for being unable to connect to the iTunes Store.  Be sure to look under the section titled, "Troubleshooting on an iPhone, iPad, or iPod touch":
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
I hope this helps!
Best,
Sheila M.

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