TS1424 I downloaded an album, and the download was interrupted. I went back and completed the download, but several songs did not download completely - they only have about half the song, and then it starts to play the next song.  How do I recover the res

I downloaded an album, and the download was interrupted.  I went to the Store and completed the download, but several songs now appear as partial copies - they end ~ half way through.  Is there any way to complete the download?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the entries, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

Similar Messages

  • TS1424 I have purchased and downloaded an album, but some of the songs did not download correctly as the songs are not complete.  How do I redownload them without purchasing the album again.

    I have purchased and downloaded an album, but some of the songs did not download correctly as the songs are not complete.  How do I redownload them without purchasing the album again.

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the track and try redownloading fresh copies.
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • I bought an album and some of the songs did not download for the full length, but others did. why? and how do i fix it?

    i bought an album from the itunes store and some of the songs did not download the whole length... why? and how do i fix this?

    Delete the incomplete tracks from your library, sending them to recycle bin, then download them again from your purchased history. If the problem persists use the "report a problem" links from your account history to contact the iTunes store support staff.
    Are the incomplete tracks ones that you had previewed before purchasing the album? If so there may be a bug that needs reporting. See this recent post which explains why I ask the question...
    tt2

  • I bought an album and one of the songs did not download completely.  It shows that the song is 3:17 seconds but only got 40 secs. of it.  How can i get the rest of the song back?

    I bought an album from itunes and one of the songs did not download completely.  It shows in the player that it is 3:17 but only plays for 40 secs.  How can i get the entire song back?

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • TS3297 I purchased an album and some of the songs did not download completely. How can i fix this?

    I purchased an album and some of the songs did not download completely. How can I fix this?

    I have the EXACT issue as Hatchs88 and the response doesn't help. I found a 3 of 4 missing songs as "song".tmp file in the music directory but I can't do anything here... The iTunes store just says purchased and it doesn't the songs show up in the purchased list either. What's funny is that I was able to download on an iPod touch but I cant get it on my PC...

  • Have been trying to download Adobe Air for a website I'm trying to access (Colonial Williamsburg). After the installation was finished, I went back to the website and it still said I didn't have Adobe Air. I tried reinstalling and Adobe said I already hav

    I have been trying to download Adobe Air for a website I'm trying to access (Colonial Williamsburg). After the installation was finished, I went back to the website and it still said I didn't have Adobe Air. I tried reinstalling and Adobe said I already have it on my system (Mac OSX 10.9). I can't find the app. I uninstalled, restarted, etc. and same results.
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  • HT203200 I had downloaded an album and 4 songs did not download. How can I fix this?

    I had downloaded an album and 4 songs did not download. How can I fix this?

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link.

  • HT201272 I bought an album and several songs did not download

    Bought an album and several songs did not download, yet itunes shows they did. I have searched for them but I cannot for the life of me figure out where they could have downloaded to. Tried to see if a way to re download them, but I haven't found it yet.

    Welcome to the Apple Community.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • Purchased albums, some songs did not download, although i was billed for them.

    I recently purchased 2 albums on iTunes, although I was billed for them, 3 songs did not download, they are not in the 'to be downloaded' screen either.  At first they did show up in my Purchase file, however, there was a large black dot by them and they were grayed out.  Is there anyway to restore them or do I have to call support? I tried reporting it, but it wouldn't do anything.

    Hi MMRV,
    Thanks for using Apple Support Communities.  You can redownload previous purchases by following this article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    Cheers,
    - Ari

  • HT1725 my recent itunes songs did not download completely. How do I redownload them?

    my recent itunes songs did not download completely. How do I redownload them?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • TS3899 I upgraded to iOS 7 and I lost emails that were in my inbox - I used to see all emails that I did not delete, now I only have emails from the past month - how can I get the old, undeleted emails back? Or, at least, show email older than one month o

    I upgraded to iOS 7 and I lost emails that were in my inbox - I used to see all emails that I did not delete, now I only have emails from the past month - how can I get the old, undeleted emails back? Or, at least, show email older than one month old?

    I upgraded to iOS 7 and I lost emails that were in my inbox - I used to see all emails that I did not delete, now I only have emails from the past month - how can I get the old, undeleted emails back? Or, at least, show email older than one month old?

  • HT4972 i have version 4.3.3 and am updating my iphone software. I am updating it on a computer that is not mine, as i only have an iPad. Can I do this without loosing my music, apps, photos, etc?

    i have version 4.3.3 and am updating my iphone software. I am updating it on a computer that is not mine, as i only have an iPad. Can I do this without loosing my music, apps, photos, etc?

    You do see the devices heading on the left sidebar? If you don't see the sidebar, go to View>Show sidebar in the iTunes menu and then check to see if the device appears.
    If that isn't the problem, go through the troubleshooting steps. It could be the Apple Mobile Device Service issue.
    iOS: Device not recognized in iTunes for Windows - Support - Apple

  • Had to have my hard drive rebuilt in my PC (not Mac). When I reinstalled my music library from iTunes, several of the songs did not download properly - they appear in light colored ink on my library list but the songs will not play and will not synch

    Had to have my hard drive rebuilt in my PC (not a Mac).  When I reinstalled my music library from itunes, some of the songs did not properly download.  They appear in light colored ink, but will not play and will not synch with my iPod.  How can I get all of my songs back?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • I just bought a album from itunes, but some of the songs did not download. any thoughts?

    why don't all the songs download when you buy an album?

    Hello camp3199,
    I am sure you are eager to download and listen to the album you purchased.  If you click on the cloud next to the songs, it should start downloading the track.  If the song does not download or is not visible in iTunes, I recommend the following steps.
    First, I recommend checking to see if the download was interrupted.  You can use the steps in this article:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases.  As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.
    iTunes 11 for Windows: Download previous purchases from the iTunes Store
    http://support.apple.com/kb/PH12491
    If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I recently purchased songs and some of them did not download to my computer but just a few seconds, all the song did not download, while other songs were perfectly fine.  How do I get the full songs downloaded now?

    Some of my recently purchased songs did not fully download while other songs did.  Has anyone else had a problem like this?  Did I do something wrong?  I purchased all the same way, but only received a parcel song on about half of my purchases.  Help.....

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
    See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

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