TS1424 I have bought a book from iBook and even though my gredit card was charged immediately and the book was downloaded the first 12 chapters are not there! It says there is an error ... and the book starts at chapter 13. What do I do? Where do I compla

I have bought a book from iBook. My credit card was charged and the book was downloaded. There is an error and the first 12 chapters are not there! The book has the prologue and info and then chapter thirteen. How do I get the whole book?

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I have the trial version but my cloud libraries are not showing up. Is this a limitation of the trial version?

I have the trial version but my cloud libraries are not showing up. Is this a limitation of the trial version?

Hi Amy,
Can you please let me know about the AI CC version on your machines ?
WIN: AI menu Help >> About Illustrator
MAC: AI menu Illustrator >> About Illustrator
The Libraries panel is shipped in AI CC 2014.1 release. If the AI CC version is not AI CC 2014.1 than please update AI CC 2014 using the creative cloud application (quit & re-launch the CC app).
Thanks & Regards,
Raghuveer

The updates to creative cloud are not updating, it says there is an error

the creative cloud updates is not updating, it says there is an error, why is it not updating when it says there is an update.

Hi Janice,
Kindly tell us what exactly is the error message so that we can assist you approptiately.
Meanwhile, try the following link.
Troubleshoot update issues | CS5, CS5.5, CS6
https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
Thanks,
Atul Saini

HT201407 I'm trying to activate my iphone that i got used. i restored it to factory settings and it says it is activated under the previous owners apple id. They are not with me nor do i know how to get a hold of them. What do i do to reactivate it?

I'm trying to activate my iphone that i got used. i restored it to factory settings. I'm now trying to activate the phone and it says it was originallyh activated with someone else appleid. They aren't around nor do i have anyway of getting a hold of them. How do i activate the phone with my appleid?

If you cannot contact the previous owner, then the iPhone is unusuable. There is no way past the activation lock without the Apple ID and password used to set up the lock, or the previous owner removing the device from his/her iCloud account.
If you purchased the iPhone though a service such as eBay that offers buyer protection, contact that service and file a complaint and get your money back. If you purchased the iPhone privately, then you've wasted your money.
Regards.

HT204081 After I read a book from iBooks on my ipad, can I store them on my computer and remove the book from my library on the ipad? Will I lose the book if I remove it from the ipad?

I have downloaded a book from iBooks. Can I save it to my windows based laptop, or iTunes library, to keep a copy at all times so I can remove it from my ipad? I have a lot more space on my computer then I do on my ipad.

All content purchased from the iTunes store should be saved to iTunes on a computer for safekeeping.
Simply connect the iDevice and select File > Transfer purchases.
If the content is no longer desired on the device, manage what syncs to the device via iTunes on the computer.

HT5544 I have deleted a book from iBooks but I also want to delete the cover

How do i delete the cover of a deleted book from ibooks?

You're not short of memory, you're short of Hard Drive space so get an external drive and store your movies on it.

I purchased a book from ibooks and the book had content from a different book

I purchased a book from ibooks and the book had content from a different book
Purchased: "Mourhino Further Anatomy of a Winner" by Patrick Barclay
Got: "Soul Beach" by Kate Harrison

Go here:
https://expresslane.apple.com/Issues.action
Ask for assistance

HT201272 Trying to download book from iBooks. When I press the cloud to download, I get a ,message that I have already purchased the book, go to store, chose purchases, and select download. I am in a continuous loop of the same message. Any ideas?

Purchased book from iBooks. Went to store - purchases- chose the book to download by choosing the cloud with down arrow. Get message that I have already purchased the book, go the store purchases to download, which is exactly what I am trying to do. I am just in a continuous loop, but can't get the book to download. Any ideas?

Welcome to the Apple Community.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option at the bottom of the screen after you tap the store button in the top corner of the iBook app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

HT1222 when i do the update of ios 5.1 will it delete my books from ibook from my ipod

when i do the update of ios 5.1 will it delete my books from ibook from my ipod

If the device is synced with a computer and all content on the device also exists in the iTunes library on the computer as the device is designed to be used, nothing will be lost.

Options to delete book from iBook app. I have tried Edit and Delete but it won't delete

What are the possible options to delete a book from iBook? I've tried Edit>delete but it won't delete. I've tried to delete from iTunes but it is greyed out and won't let me delete it.

Create new folders with the same names and move the messages into them. Then delete the old, now empty, folders.

When I try to download a book from IBooks I get the message"Your Purchase Could Not be Completed" What can I do?

When I try to download a book from IBooks I get the message "your PUrchase Could Not be Completed" I've gotten books downloaded before, but not since the most recent OS upgrade to 7.0.4

Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

How can i delete some books from ibook?

How can i delete some books from ibook? It says: this book can't be opened. The book is corrupt. I can't open and I can't delete it

I was unable to delete a book sample from my iPhone 5s running iOS 7. This seems to be what worked for me. I went to the Library and clicked "edit" in upper right side of the screen. I then tapped one time on the book I wanted to remove and a blue check appeared at the bottom right corner of that book (presumably you could tap several at a time) Anyway, when the blue check is on the book, you will see in the upper left of the screen the word "Delete" (mine was in red) I clicked that and then a confirming dialog came up from the bottom of the screen with the choices of "delete" or "cancel". I chose "delete" and the book was gone. Hope this helps.

HT5953 I can`t erase books from iBooks!

I tried to delete some books from iBooks on mi Mac, I erased them from my account but they still appear on iBooks and I find it pretty annoying! What can I Do?

Read the last part of this article. I think that this is the information that you are seeking.
http://blog.robertsalsbury.com/2012/08/15/ibooks-annotation-epub-and-icloud-sync ing/

Can I share purchased books from iBooks with separate iTunes accounts?

Can I share purchased books from ibooks with separate iTunes accounts?

While that's an understandable desire, the publishers don't want you buying a book and sharing it with multiple individuals who others would buy it. The inability to "share" a book or pass it on to a friend or relative when you're done is one of the drawbacks of ebooks vs traditional print ... And consider that when you pass on a real book to your wife, presumably you're not reading it at the same time. :-)
Some other ebooks do allow limited (time-constrained) sharing of books - Barnes & Noble, for one, I believe - and they have an app for the iPad that would allow you to read books on it.

I successfully uploaded a book using iBook Author. I need to make a correction. I keep getting this error message: ERROR ITMS-9000: "Files of type audio/x-m4a are not allowed outside of widgets: assets/media/chick02.m4p" at Book (MZItmspBookPackage)

I appreciate any help or assistance. I have been trying to update one of my books for for the past few days with no success. I really just need to change two letters. But since I was updating I thought I would make a couple more improvements. I clicked disable portrait and made my pictures a little bigger to fit the whole page. But now I keep getting this error for multiple sound effects throughout the book. ERROR ITMS-9000: "Files of type audio/x-m4a are not allowed outside of widgets: assets/media/chick02.m4p" at Book (MZItmspBookPackage). I did not change the audio. The audio files are placed in widgets. I had no problem the first time it uploaded. I have recreated my whole book from scratch and it still does not work. Does anyone have a suggestion? Thank you for your attention to my question.

Florida author wrote:
Could it matter that I am dragging my audio files onto my document? They appear to be in a widget once dragged in. I use the widget insector to make changes. However, I did not go to the top of the screen and click widget and then insert my audio file.
I don't believe that would make any difference. Drag-and-drop is just a UI shortcut for using the menu items.
Also some of the audio file were used in previous books. Would that cause an error?
No. Each book is a stand-alone entity. It doesn't matter if the same audio file appears in another book.
From what people have reported here, it looks like there is a bug in the submission system. Other than trying the suggestions posted in the linked-to thread, I don't think there is anything you can do to fix it.
I would submit a bug report to Apple though. Quite a lot of people seem to be affected by this problem, and if they hear about the same problem from lots of different sources, that will (presumably) elevate the importance of fixing it.
Michi.

TS1424 I have bought a book from iBook and even though my gredit card was charged immediately and the book was downloaded the first 12 chapters are not there! It says there is an error ... and the book starts at chapter 13. What do I do? Where do I compla

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