TS1424 I have downloaded 2 songs from iTunes on my iPad but I can't seem to play them, there picture is there but the writing is grey out, meaning I cannot click on it. How do I resolve it?

How do I solve the problem?

You need to contact iTunes Customer Support.
I had the exact same problem and they gave me a full refund so I could download the movies again.
The cause is at Apple's end and you can't fix it from yours.

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