TS1424 I have fraudulent charges on my iTunes account.

My Bank statement showed up with 3 fraudulent charges on transacted on 4/27/2012. How can I block and cancel this transaction?
Can you give any direction? ANybody?
Thanks
Matt

If you believe that your account has been hacked, then change your password and alert your credit card company - ask them about reimbursement.

Similar Messages

  • HT1933 I have fraudulent charges on my iTunes account from China. Already changed my password but it seems to keep happening. I am stuck in a support loop trying to seek help from Apple.

    Anyone been there done that?

    Anyone been there done that?
    If you're looking for fellow travelers I suggest you browse the 1000+ posts on the "My iTunes account has been hacked" thread in the iTunes for Mac forum.  I don't know that you'll benefit from it other than knowing it has happened to others.
    Still, you don't state a specific technical issue.  You changed your password. Good.  You've contacted Apple.   Presumably you've asked them to refund your money which is up to them to decide.  We here are just other Mac users like you with no special access to the iTunes Store people.  We can provide feedback and suggestions if you have a specific question.

  • TS1424 fraudulent charges on my iTunes account. how do I dispute?

    my account t says I made 2 in app purchases for a game called theme park. I never made these purchases. what do I do? EA will not return my emails and I don't know how to get a hold of apple. please help.

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How do you talk to anyone when you have a charge on your itunes account that I don't understand??

    How do I talk to some human that can tell me what a charge is for on my i tunes account.
    I find a $9.99 Pandora charge that I can not figure out what it is???????????

    You could simply type "Contact itunes support" into the google search bar.  This would give you the link to contact itunes support.
    Or you could just click the word Support at the top of this page, then click the link under Contact Apple Support.

  • I have a charge on my itunes account that I did not authorize.  Finding help for this type of problem from Apple or itunes is impossible.  Who do I contact to get this charge taken off my account?

    My checking account was debited by itunes for a subscription i did not order.  How do I go about having it taken off?  The entire Apple website and the itunes website is competely non-helpful for resolving problems.  They should make their site equally as unfriendly when it comes to enticing you to buy their products.

    You could simply type "Contact itunes support" into the google search bar.  This would give you the link to contact itunes support.
    Or you could just click the word Support at the top of this page, then click the link under Contact Apple Support.

  • I have a balance on my ITunes account, but when I try to purchase music, it says my credit card will be charged.  Why can't I see my balance

    I have a balance on my ITunes account, but when I try to purchase music, it says my credit card will be charged.  Why can't I use my current balance? and why does't it show up in the ITunes store account.  It appears on my IPhone.

    Well no, not from my experience.   Last night, with a balance of about $42 in the iTunes store (several gift cards this summer) I purchased a 4.99 app - credit card was charged, not the balance in the iTunes store.
    Barb

  • HT1689 I have a credit in my itunes account but when making a purcahse it is asking for my credit card info.  I don't want it charged to my credit card, I want to use my account credit.  How can I do this?

    I have a credit in my itunes account but when making a purcahse it is asking for my credit card info.  I don't want it charged to my credit card, I want to use my account credit.  How can I do this?

    Hello, Lynne. 
    Thank you for visiting Apple Support Communities. 
    Here is a helpful article that explains how iTunes purchases are billed. 
    iTunes Store: How iTunes Store purchases are billed
    http://support.apple.com/kb/HT5582
    When using iTunes to purchase content for the first time on a new device, it may require you to verify your payment information as a way to authenticate your device.  If this not a new device attempting to access iTunes store and prompting you provide payment information, there could be an outstanding balance.  This article will show you how to verify you purchase history and invoices. 
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    Also, you can change the payment method as none as long as there isn't an outstanding balance on the account.
    iTunes Store: Changing account information
    http://support.apple.com/kb/ht1918
    Hope this helps,
    Jason H. 

  • I have a balance on my itunes account that I want to use but it wants a code (because of a new phone), the card is gone.  how do I use my balance?

    I have a balance on my itunes account that I wan to use before it expires.  I have a new computer and new iphone, so itunes wants a code from the back of the card.  The card is long gone.  How do I use my balance without this code?

    As I said, some items cannot be purchased with an existing credit on an account no matter how much it is.  It can only be purchased with a charge to a credit card.

  • How can I complain about erroneous charges to my ITunes account?

    I have had multiple erroneous charges to my ITunes account which ITunes deny is their fault and say I have to ask bank for the refund, also they take approx 5 days to answer any email. I need an email address of someone higher up in customer service who might actually care.

    ... however you can deauthorize older computers you no longer need to have authorized to your account to make way for a new one. If you have access to specific machines you can deauthorize individually inside iTunes, otherwise you can deauthorize all, then (re)authorize the machines you want.
    See HT1420: iTunes Store: About authorization and deauthorization.
    tt2

  • I have £25 credit in my itunes account but cannot spend it

    Hi,
    I have £25 credit in my itunes account, from 2 gift vouchers, but I can't actually spend it.  When I chose an album to download, I am taken to a screen that allows me to enter/confirm my bank account details, but there isn't an option to use the credit in my account, even though I can see it in the top left hand corner next to my apple ID.
    any advice,
    thanks,

    The iTunes Store sometimes requires a credit card to check that an account is valid, but shouldn’t normally charge purchases to it(except for gifts) while there’s sufficient iTunes Store credit.
    (111480)

  • HT3702 Why do I have pending charges on my bank account for free games

    I have pending charges on my bank account for free games ? Whys that?

    Have you made in-app purchases in the games ? Though the games may be free to download some then allow in-app purchases to unlock extra features or levels etc.
    And/or did you add or change your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - read the page that you posted from for more info.

  • I have $10.60 in my ITunes account. Wanted to buy a book fo $9.99 but it says I don't have enough. Not sure why this is happening...is there tax on the books?

    I have $10.60 in my ITunes account. I tried to download a bok for $9.99 but keep getting the message that I have insufficient funds for purchase and am redirected to the billing page. Not sure why this is happening....is there tax on the books?

    Yes, there is applicable tax charged on all purchases.

  • I have several charges on my checking account statement that are not mind.

    I have several charges on my checking account statement that are not mine.

    You've checked the purchase history on your iTunes account ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of your purchases. On your iPad you can see the last 90 days purchases via http://reportaproblem.apple.com
    If you don't recognise the charges, and nobody else has access to your account or devices and made them, then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have unauthorized charges to my bank account.  What do I do?

    I have unauthorized charges to my bank account for iTunes.  There is no purchase history in my account.  They just show up on my bank account.  What do I do?

    http://www.apple.com/support/contact/

  • Can I please get some answers about fraudulent access to my itunes account?

    Today I found three unauthorized charges to my itunes account. Following those three charges, three other unauthorized charges appeared from other software/gaming companies (NCSoft, Valve Software, and TMA). I can't get an actual person to answer the phone at Apple and I would like some answers about unauthorized access to itunes accounts. When I called my bank to report the fraud, they told me they had already received several calls this morning about unauthorized itunes charges and then larger, unauthorized software charges.
    I would really like someone from Apple to address these questions, are they aware that there are problems with itunes accounts? If so, what is being done?

    I had the same EXACT thing happen to me. This morning I looked at my bank account & there was a $1 charge from itunes (not unusual, except this charge did not come with an email receipt as they usually do) there there are two $49.99 holds on my account from Valve Software. I cancelled my card with the bank right away. I tried calling Valve Software and a message comes on stating "if you have a question about a charge to your bank account, press 7". Happen much??? hmmmm I left a message with no return call as of yet. I'm guessing someone hacked my itunes account.. Valve Software is a video game website that sells downloads on there as well as through itunes. Apple should immediately cease dealings with this company as they sound VERY shady. This is not the first blog I've seen about it. Now it's going to take time to get my money back & now I have to get a new card/card number. Pain in the butt because some hacker needs a thrill. jerks...

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