TS1424 I just wanted to download ONE song Joy to the World from Merry Axemas album; the whole album had to be purchased, then the only song I really wanted to buy didn't fully download; rip-off; please fix ASAP
I need a refund of $8 bucks the Merry Axemas album cost because I just wanted one song that wouldn't download OR
just the one song in it's ENTIRETY instead of just half of it.
The beauty here is I only wanted one song but iTunes would NOT allow download of just one song making the user - ME- attempt to download the whole album which of course was short the ONLY song I desired downloaded.
Would you please remedy this situation pronto?
Please be aware that you are not communicating with Apple when you post in these forums. The people who will reply to your posts are, like me, in almost all cases your fellow users.
If the track you wanted was only available when purchasing the entire album, as I see most on that album are, then that was how the content owner insisted it be done and there's nothing Apple can do about it. If you then chose to purchase the entire album, that was your choice. It's unlikely that Apple will now refund your money on that basis.
As to a defective track, delete the problem track(s) from the iTunes library, allowing iTunes to move the track file(s) to the Trash. Then download the track(s) again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the tracks persist, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.
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