TS1424 I need a refund on a purchase I did not buy

I was browsing the NFL preseason live app and hit the subscribe now button I then put in my apple password thinking it would take me to a conformation page but then I hit cancell. The apple store then charged my credit card but I did not intend to purchase the subscription.

You will need to contact iTunes support:
http://www.apple.com/support/itunes/contact/

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HT1725 I need a refund for a Item I did not receive $1.49 credit to my account.

I need a refund for a item, I did not receive $1.49 need to be credit back to my account.

These are user-to-user forums, you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I was billed for two game purchases I did not buy.What should I do?

Hello, I received an email receipt from iTunes Store which shows that I was billed for two game purchases I did not buy.What should I do?
It was "Brothers In Arms® 2: Global Front Free+, Medal Pack 3" by Gameloft 6.99 twice. Total charge 13.98.

Contact the iTunes store, also see:
http://www.apple.com/contact

TS1424 I am being charged for an app I did not buy.

How do I get credit for an App appearing on my App Store invoice that I did not buy??

Hi Charles..
You can report the issue to Apple using the email form here > Apple - Support - iTunes Store - Contact Us

I need tp refund In-app-purchased that I paid but it can't download.

I need tp refund In-app-purchased that I paid but it can't download. but i tried to report problem and it not wor. please help. Thank you.

We are not psychic... You don't tell us what country's store you are using or even what the app is...
Go to the App store in iTunes. Find the page for the app, and click the link for the developers web site.

A few months ago I purchased Snow Leopard, but realized too late that I already had Snow Leapord. What I need is Snow Lion upgrade. I did not open the software. Will they refund refund this or exchange it for the Snow Lion upgrade?

A few months ago I purchased Snow Leopard, but realized too late that I already had Snow Leapord. What I need is Snow Lion upgrade. I did not open the software. Will they refund refund this or exchange it for the Snow Lion upgrade? Thanks!

All Updates to Snow Leopard are gotten from Software Update or from the Apple download site.
There is no Snow "LION". there is Lion and now Mountain Lion buit both of those are Download Only from the Mac App Store. You need to have Snow Leopard 10.6.6, .7 or .8 to have the Mac Apple store link on your Mac.
To get Lion you need to call the Apple Store, 1-800-MYAPPLE, and order it. They will send you a download code to your Apple ID Email address so you can download it from the Mac Appl Store.
Oh and when you call them to order Lion ask about returning Snow Leopard.

How can I get a refund for an in app purchase I did not want?

How can I get a refund for an in app purchase I did not want?
The app took over $35 from my account and there is no way this was authorized. Please advise on how I can recover these funds.

They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
I think they do this to their customers very often. It is extremely dishonest.
I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
But seriously...best of luck.

I'm in Brazil and need to talk via e-mail or chat, with the USA App Store. It happens that I made a purchase and did not get because I live in Brazil and mistakenly bought the site of the USA. How do I? Do you have any e-mail the department in charge?

I'm in Brazil and need to talk via e-mail or chat, with the USA App Store. It happens that I made a purchase and did not get because I live in Brazil and mistakenly bought the site of the USA. How do I? Do you have any e-mail the department in charge?

I've tried, said they could not help and I should get in touch with the USA App Store. But the problem of getting in touch with the App Store USA is the only option I have on the phone, and my English is not very helpful. Therefore needed a complete address e-mail.

I made an in app purchase and did not receive it, what do I have to do to fix this?

I made an in app purchase and did not receive it, what do I have to fix this?

To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

I want to report a problem an IN app purchase i did not order

I was charged for an IN -App purchase I did not order or want .It was purechased on my Itunes store credit.How do i get my credit Refunded.Thanks

There is no guarantee as all sales are final but that would be the best bet.
Or you can contact iTunes through here
http://www.apple.com/support/itunes/contact/

I report a problem last month for something i did not buy ,, how can i track it to see if i got refund or just lost a case ?

when we report a problem on a purchase we did not meant or authorize how can we track it and find out if we got refunded ?
best
Charlie

Click here and fill out the form for assistance.
(35548)

TS1702 How do I get a refund for an app that did not work/deliver well at all?

How do I get a refund for an app that did not work/deliver well at all?

You may not get a refund, but you can try contacting itunes support and asking.
Click Support at the top of the page, then click the link under Contact Apple Support.

I need to install the iPod software that did not come with my nano. Does anyone know where I can get it?

I need to install the ipod software that did not come with my nano. Tech support ended 7 days ago. Does anyone know where I can get the software?
Thanks, K

Which generation Nano and what software are you referring to? There are no downloadable apps on a Nano.

HT1933 I was charged 39.99 for a purchase I did not make. How can I speak to someone about this.

I was charged 39.99 on my credit card for a purchase I did not make. Who can help me with this.

If you didn't make the purchase, and nobody else has access to your account or devices and made it, then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Just to clarify, I am running Mac osx 10.4 and I am trying to sync a brand new I pad 2 I did NOT buy from apple. Do I need to downloand Mac Osx 10.5 or higher to activate this Ipad 2?

Just to calrify, I am running Mac OSX 10.4 and I am trying to sync and brand new Ipad 2 which I did NOT buy from Apple and my I tunes does not recognize the device when I plug in the USB cable. Is this because I need ot downloand OSX 10.5 or higher? Thank you

I believe that we were involved in this discussion yesterday.
http://www.apple.com/ipad/specs/
Yes you mst be running 10.5.8 or higher. From the Apple iPad technical specs.
Apple ID (required for some features)
Internet access5
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.5.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.5 or later (free download from www.itunes.com/download)

TS1424 I need a refund on a purchase I did not buy

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