TS1424 I purchased an album from the itune store and was charged twice for the same album. How can I correct this?

I purchased an album from the itune store and was charged twice for the same album. How can I correct this?

You can contact iTunes support and ask them to refund or credit you for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

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    Where can this trensaction be done? I'm having a problem finding the location.

    You can contact iTunes support here and ask for a refund/credit for the duplicate charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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    Delete and redownload them if doing so is free in your country.
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  • HT3702 I was charged twice for the same purchases

    I was charged twice for the same groip of purchases how do i get my money back?

    You can contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have a home computer with purchased itunes music and I want to transfer to my Iphone - how can I do this (syncing doesnt seem to work

    I have a home computer with purchased itunes music and I want to transfer to my Iphone - how can I do this (syncing doesnt seem to work

    Syncing is the only way.  Explain what you mean by "doesn't seem to work."  Exacty, what did you do and what happend.
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  • HT204266 I was charged twice for the same app how do I get a refund/credit?

    I was charged twice for the same app how do I get a refund/credit?

    You will need to contact iTunes Support. You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
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  • I was charged twice for the same order!

    I was charged twice for the same item; once for my online pre-order through BestBuy.com and again when I picked up the item at the Best Buy Store.
    I pre-ordered an Xbox One - Day One Edition from BestBuy.com on 09/02/2013. I scheduled to pick up the item at the Best Buy Store in Eden Prairie after the Microsoft release date of 11/22/2013. On 11/25/2013 I arrived at the Eden Prairie Best Buy excited to pick up my Xbox One - Day One Edition.
    The Best Buy staff had difficulty linking the pre-order to the in-store pick up. They couldn't confirm if I already paid for the item through BestBuy.com. They asked for my various email addresses and phone numbers and I was required to show them my ID which matched the name on the sticker which was placed on the side of the pre-ordered item. I waited 10-15 min at the checkout until the 3 Best Buy employees troubleshooting the transaction were satisfied. Little did I know, I was being charged twice for the same item! Once for my online pre-order through BestBuy.com and again at the store when I was picking up my item! The worst part is that during the confusion during the in-store pickup, the Best Buy staff created a new transaction ticket to complete the checkout. This created a new entry in their system which claimed that I picked up two Xbox One - Day One Editions! I would like to point out that the Day One Edition could only be obtained through the pre-order process, and only one pre-order was allowed per person!  (This was Best Buy's Policy) My transaction involved only one pre-order number! (removed per forum guidelines) This makes it impossible to sell me (2) Xbox One - Day One Editions.
    On 11/25/13 I received 2 paper documents along with (1) Xbox One - Day One Edition with serial number: (removed per forum guidelines) from the Eden Prairie Store.
    1. A Best Buy Pick-up Acknowledgement for $536.36 for order number (removed per forum guidelines). This document did not contain a serial number for the item. The document was printed at 6:31PM.
    2. A standard Best Buy receipt for $536.36 printed at 6:35PM. (4 minutes after the first document) This document did contain a serial number for the item: (removed per forum guidelines).
    Now for the two charges:
    1. The first charge on my card ending in 8754 was on 11/22/13 for $536.36 from BestBuy.com.
    2. The second charge on my card ending in 8754 was on 11/26/13 for $536.36 from Best Buy Eden Prairie.
    I noticed the additional charge error after I returned the item (that I was charged twice for -Serial Number: (removed per forum guidelines) on 01/02/14. I checked my account to make sure I was refunded and I noticed I was charged twice. At this time I spoke with the Best Buy Customer Service at the Best Buy Eden Prairie Store. They recommended I call the Best Buy number on the receipt to sort it out. I called the number and due to the holiday congestion I was unable to connect with a Best Buy Representative after waiting for an hour. I again contacted the Best Buy Customer Service at the Eden Prairie Store and they recommended I file a claim with my bank.(Wellsfargo)
    I filed a claim with WellsFargo ((removed per forum guidelines)) but after 4 weeks the issue did not get resolved.
    After the Wellsfargo claim failed I filed two new claim numbers with Best Buy in hopes that working with Best Buy:
    1. Best Buy Claim # (removed per forum guidelines)
    2. Best Buy Claim # (removed per forum guidelines)
    I also printed the following documents on 06/1/14 and presented them to the store manager for review:
    -Bank account statement showing the two charges 4 minutes apart.
    -A Best Buy Pick-up Acknowledgement
    -A standard Best Buy receipt
    -The return slip from the return on 01/02/14.
    -Screen captures of my email pre-order acknowledgement
    -Screen captures of my email pick-up acknowledgment.
    After spending 2 hours at the service desk I was denied a refund because Best Buy claimed two Xbox One -Day One Edition's were purchased by me, 4 minutes apart, however, Best Buy could only provide one serial number for the transaction. I stated that the claim could easily be settled if they provided the two serial numbers in their system that were sold to me with my signatures. They could not. It is frusterating as the customer because I know there was only one serial number involved in the transaction.
    I then filed a claim with the Better Business Bureau. Best Buy responded that their records show no inventory adjustments therefore they will not issue a refund. To prove that they sold me two xboxs they could simply provide the two serial numbers that they received payment for. Best Buy will not do this because they know they only have proof of one serial number in the transaction.
    I consider Best Buy's response unethical. I don't want to believe that they are in the business of stealing but their lack of understanding and willingness to entertain the possibility that they made a mistake is convincing me otherwise. If you can't prove you sold two items, you have no business in charging for two items. I can prove that I have been charged twice in error. I was also disappointed that they did not address the facts in my claim. Best Buy is losing a customer of over 20 years.
    Thank you for your time in reading my message.

    Hello Consumer777,
    I sincerely appreciate the amount of detail you’ve provided in your post. It appears you’ve been dealing with this scenario for quite some time, and I thank you for bringing it to our attention on the forums.
    I’ve reviewed your case history with Best Buy in regards to this issue, as well as the details of the Better Business Bureau (BBB) case that was opened. We provided our definitive response to the BBB and Best Buy’s decision on the matter has not changed.
    Thank you for sharing your feedback on the forums.
    Sincerely,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • HT201303 I was charged twice for the same song how do I get reimbursed?

    I was charged twice for the same song how do I get reimbursed?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4059 I was charged twice for the same book. I downloaded it onto 2 devices with the same account. How do I report this?

    I was charged twice for the same book. I downloaded it onto 2 devices with the same account. How do I report this?

    Review your purchase history to ensure that you were charged twice.
    http://support.apple.com/kb/HT2727
    If you believe that you were incorrectly charged, contact iTunes support here:
    http://www.apple.com/support/itunes/contact/

  • I was charged twice for the same download, how can I reverse that charge?

    Seems my itunes account was charged twice for the same download, any suggestions on how I can get that reversed?

    Click here and ask the iTunes Store staff for a refund.
    (107093)

  • HT201359 I was charged twice for the same app. How can I get refunded?

    I was charged twice for the same app that my son accidentally loaded.  How do I get refunded?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • On the old firefox there was a botton for recent pages visited - how can i do it now

    on the old firefox there was a botton for recent pages visited - how can i do it now ?

    You can also hold down the left mouse button on an enabled B/F button to open that list.

  • TS1424 I purchased 1 ringtone from an artist and was charged 3xs for the download.  How do I get credit for this mistake?

    I purchased a ringtone from an artist and was charged 3xs for it.  I would appreciate a credit for this mistake.  Usually itunes will alert you if your purchasing the same ringtone.  This of course  is for my iphone 4s.
    margo2000

    Use this Link to Contact iTunes Customer Service...
    Apple - Support - iTunes Store - Contact Us

  • I was trying to download a free app from the iTunes Store,and was asked to update my method of payment. I did ,and was denied. Why was I denied if the app is free?

    I Was downloading a free app from the iTunes Store ,and could not it said because no money in my method of payment .if it is free why do I need to have a method of payment?

    If you didn't setp your iTunes account, from the beginning, without a credit card, you'll have to either add a credit card to your account or redeem an iTunes gift card, regardless of whether the app is free or not.

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