TS1424 I receive a prompt that my Itunes account has been disabled, but not for security reasons as suggested. Any ideas?

I keep receiving a prompt that my account has been disabled, but not for secruity reasons. I had problems almost half a year ago with unauthorized purchases. When I asked Apple about the purchases, instead of providing answers, they said they would disable the account. Not only is that awful customer service and not answering my question, it's a HUGE pain in the butt because I just want to download some music legally!!! Does anyone in Apple Universe have any suggestions before I rip the rest of my hair out?

Thanks,  I have tried changing the password 3 times to no avail.  I will contact itunes support
thanks again

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