TS1424 i've been charged twice for an in-app purchase, how do i get this resolved?

my son downloaded a game from the app store and as the password wasn't required for 15 minutes he was able to purchase gold coins without my knowledge. However i have now been charged again but nothing else has been purchased. i tried to call apple for support but the ivr keeps telling me to go online and will not put me through to an advisor. please help

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
You can change the passcode to IMMEDIATELY.

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