TS1424 i want to report an in app purchase error

i want to report an in-app purchase error
please help
where do i go
itunes is so so so very confusing and so so so not user friendly

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

I have made many purchase on app but when i want to made an in-app purchase of a game, it appears "your purchase could not be completed". i have disabled the restriction already but it still doesn't work. anyone can give a hint or a hand here? cheers~~~

i have made many purchase on app but when i want to made an in-app purchase of a game, it appears "your purchase could not be completed". i have disabled the restriction already but it still doesn't work. anyone can give a hint or a hand here? cheers~~~

http://www.apple.com/support/itunes/contact/

I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT

I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT

If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699

After upgrade itune 10.5 can not report problem in app purchase in app purchase

after upgrade itune 10.5 can not report problem in app purchase in app purchase

I as well have this issue, on some past purchases it does allow me but others it links to apple support??***

HT201304 when i want to make an in app purchase it doesn't let me, it tells me to contact itunes support, why?

when i want to make an in app purchase it doesn't let me, it tells me to contact itunes support, why?

You need to do as requested...
Use this Link > Apple Support iTunes Store Contact

In app purchase Error

So for the past three days I've had an in-app purchase error. One morning I tried to purchase an item in my app and it said "The Apple ID you entered couldn't be found or your password was incorrect. Please try again."
I thought it was strange so I went to change my password (attempt #1). I changed it and logged into my itunes and icloud and all that good stuff. Everythign was fine. Checked my credit card info and everything was correct. Went back to the app and tried to purchase in-app again and still the same message. I thought it needed an hour or two to sync with my new password so I just waited for the day to go by. Tried again in the afternoon. Same message. So I thought my Apple ID was bugged or something so I created a new Apple ID and tried again. Same message. By now I'm ready to throw my iPhone across the room and yell a big F U. I called apple support yesterday and thought maybe they could help. No. Nothing at all. Couldn't do anything. I even contacted the app company and they can't do anything.
This is what the message looks like. Desperate for help. I've deleted and reinstalled the app, I've reset passwords 4 times and created two additional Apple IDs. So I think I've tried majority of the stuff.

Same is happening to me brother. Apple is sounding incompetent on the issue as I have had to re itereate myself three times to them and they are just going in circles with the issue.
My issue lies within the game Clash of Clans. I've got over $400 invested into the game and can no longer put anymore in as I am getting the same issue as you. Here is the latest email I sent to them regarding my issue:
"It's not the iTunes store that I am having an issue with. I've clearly stated my issue to you and have yet been able to receive an intelligible response in regards to my said problem with Apple.
Again, please let me re iterate the issue.
When trying to purchase gems in the app "Clash of Clans", I receive a message saying "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
FACTS surrounding this issue:
1. My Apple ID is showing up correctly in the app as '[email protected]'.
2. I've verified my Apple password by logging successfully into my account in iTunes.
3. I've entered my Apple password into the app when trying to make another $99.99 purchase with repeat messages saying, "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
4. The app I am trying to make the purchase in is updated to the latest version. There are no available updates for the game currently.
I expect a resolution soon. I do not want to repeat myself in a third email message."
I have yet to get a response and doubt they will be able to fix this issue any time soon as they are SLOW in responding. Too bad they couldn't give any of the people in China jobs to answer phones rather than work in the sweatshops over 15 hours a day, 7 days a week.
Don't believe me, check it out for yourself: http://www.dailymail.co.uk/news/article-2096551/Apple-shamed-Chinas-iPod-sweatsh ops-SIX-YEARS-expos.html
I just want to be able to buy gems in my game. . . that's all!

I keep getting an in app purchase error when I go to buy tokens on scramble

i just switch iTunes accounts and I keep getting an in app purchase error on apps like scramble. How do I fix.

If you mean that you downloaded scramble with one iTunes account and are
attempting to make an in app purchase with another iTunes account, you cannot
do that. You can only make in app purchases from the account used to acquire the app.
If this is not what you mean, provide more details so someone may offer a solution.

In app purchase, error "contact Itunes store support to complete your purchase". But I have bought many already then suddenly came this error msg. Why?

In app purchase, error "contact Itunes store support to complete your purchase". But I have already bought many then suddenly came this error msg. Why?

To Contact iTunes Support and request assistance Click Here

HT2693 In-app purchase error has occurred. please help: (

In-app purchase error has occurred. please help: (

Maybe you might explain the app and the error?
Contact the developer to get a resolution.

I want to do an in app purchase but it wont take out of balance just card. Help?

I want to make a clash of clans In App Purchase but it tries taking the money out of my card instead of the Itunes Bal. Any ideas on how to fix?

How do you know it is trying to take mone from your CC vice from your balance?

HT4009 how to report in app purchase error

My son purchased an in app purchase for £34.99 yesterday for a free game in error however when i go to "report a problem" on itunes on my pc it just open up the apple website on the itunes download page.
I've tried clicking report a problem on a different app and that opens up the window on itunes as it should.
Is there a time restriction before you can report a problem or can you simply not get refunds for in app purchases made in error?

All purchases are considered final, but you can try contacting iTunes support via this page and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off', and you can also set 'Require Password' to 'Immediately' on the Restrictions screen

TS1424 i did not get the in app purchase i made on my itunes account but got billed

need help to find out how to get an itunes reversal on an in app purchase that i did not receive

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

TS1424 I am unable to make In-App purchases through myiTunes Store account from my iPod touch.

New iPod Touch 5. I purchased and successfully installed apps including iTranslate,Kitcam and Hotspot VPN.
I am unable to make In-App purchases through my iTunes Store account.
First error message "Your Purchase Could Not Be Completed, For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/"
Second message:
"Error, Cannot connect to the iTunes Store"
Have tried many times.
I contacted support 2 days ago, got confirmation of my enquiry but so far no solution.

Last night I reset my iPod and was able to purchase in-App add ons for all but Hotspot VPN. I think Hotspot may be my problem?

In app purchase error message "it doesn't look like you've purchased this product with this account"

I have one itunes account and I made an in app purchase to unlock a full game. The charges appear on my account but the game tells me "it doesn't look like you've purchased this product with this account", although it acknowledges that I already paid to unlock a full version. I tried redownloading the game, I tried syncing with itunes. I am not sure where to start next. Any help appreciated. Thanks

Sorry, maybe I didn't express myself well.
I have the same Apple ID in the 3 devices, iPad mini, iPhone 4s and iPhone 5s. In the 2 first the app camera+ is installed, but it is the unique app that doesn't show up in my purchased items in the iPhone 5s. If I want it I have to buy again. I really didn't understand what happened that I can't install it free again.
Thank you.

HT4009 in app purchases error

I have an iphone 4S and the past 3-4 days I've not been able to buy in app purchases. I've tried tech support and they were no help at all. Any suggestions on what may be going on? Please and thanks!

What is the error you are receiving? If it is just that you can't make purchases you may want to check with iTunes store http://expresslane.apple.com click on itunes - itunes store and you can chat or email with them about your ability to make purchases

TS1424 i want to report an in app purchase error

Similar Messages

Maybe you are looking for